Manager Customer Service
Resume:
ROBERT SLAVONIC
Little Elm, TX 75068
Email: ***.********@*******.***
SUMMARY OF QUALIFICATIONS
Highly motivated, results driven professional with 23 years management experience in Logistics, Distribution and the Transportation industry.,. Other expertise includes:
Six Sigma
KPI’s
Project Manager
Distribution
Supply Chain
Warehouse Software
Operations
Cost Reduction
Inventory Management
Logistics
Transportation
Carrier Negotiations
Warehouse Management
Quality Control
3rd Party Logistics
PROFESSIONAL EXPERIENCE
ANIXTER, INC. Lewisville, TX 2011-CURRENT
Distribution Center Manager
Senior Management for a Global Fastener Company. Primary focus is for our main customer being the Peterbilt tractor assembly plant in Denton Texas. Responsible for all facets of my own business from Customer Service, Sales, AR, Safety, Quality and Distribution.
Daily management of two divisions with full P&L responsibility and annual budgets over 30 million dollars.
22% reduction in transportation costs for the deliveries to Peterbilt.
27% reduction in 30 day and older receivables.
Manage 3 complete Vendor Managed Inventory programs.
Responsible for maintaining multi-million dollar in house inventory.
Meeting and/or exceeding the business’s 10 KPI’s.
Perform Quarterly Business Reviews with key accounts.
JETEX LOGISTICS, Carrollton, TX 2006-2010
General Manager
Senior Management for a Dallas based Logistics Company with offices in Carrollton and Houston, Texas. Responsible for all aspects of the business at both locations including Distribution, Transportation, Document Storage, 3PL Warehouse Storage including pick and pack of the Just in Time inventory, P & L, Operations, Human Resources, Customer Service, Quality Control, Safety, Facilities Management, Purchasing and Accounting. Responsible for all negotiating and properly maintaining all vendor/carrier contracts. Monitored accounts receivables to insure optimal customer collections.
Managed a 7.5 million dollar annual budget for on demand delivery
Responsible for maintaining multi-million dollar critical spare parts inventory.
20% reduction in cost of office administration by renegotiating vendor contracts.
18% reduction in 60 day and older receivables.
FERGUSON WATERWORKS, McKinney, TX 2005-2006
Warehouse Manager
Directed and grew warehouse facility involving shipping and receiving of plumbing materials. Trained and handled delegation of responsibility and career development for up to 10 employees. Ensured drivers were 100% in DOT compliance. Used Wintergrate Software.
23% reduction in labor costs through development of new inventory process.
Saved $20,000/year by creative scheduling to reduced overtime.
WERNER ENTERPRISES, Plano, TX 2004-2005
Project Manager
Managed all 3PL inbound and outbound freight for Frito Lay through rate negotiations and outside contact with LTL/TL and small package carriers. This included order processing from the customer; routing; carrier selection; load tendering through EDI; setting delivery appointments; tracking of shipments; customer relations; service reporting and traffic analysis. Researched and investigated other carrier’s on-time delivery status, safety issues and reliability to determine if they will be a carrier for the logistics operation.
Managed a 4 million dollar annual budget of adhoc business for Frito Lay.
Detailed oriented, have the ability to multi task and work with multiple departments.
Continually average 98% on-time service.
ADVANCED MARKETING SERVICES, Carrollton, TX 2002-2004
Operations Manager
Managed all day-to-day operations of 150,000 square foot distribution center. Provided coaching to group managers regarding personnel support needs. Utilized PkMS Warehouse Management System for optimization of shipping assignments.
Ensured all outbound group managers and personnel met weekly production goals.
Coordinated work loads between multiple departments.
Planned and coordinated all activities concerned with optimizing operations for safety, efficiency, cost effectiveness, and profitability.
Evaluated standard operating procedures and implemented plans for continuous improvement of outbound operations.
Modified shipping supply program saving distribution center $18K in five months.
Negotiated with a Dallas carrier to save distribution center 22% in freight cost in the Dallas/Ft. Worth area.
Had lowest cost per unit and highest productivity of outbound departments.
PREMIER INCENTIVES, Carrollton, TX 2001-2002
Operations Manager-Interim position
BERGEN BRUNSWIG MEDICAL CORPORATION, Carrollton, TX 1999-2001
Warehouse Manager
COMPUSA, Dallas, TX, Indianapolis, IN Lexington, KY and Nashville, TN 1997-1999
Warehouse Manager
UNITED PARCEL SERVICE, Pittsburgh, PA 1987-1996
Assistant Business Manager (1995-1996)
Delivery Supervisor (1990-1995)
Package Car Driver (1987-1990)
EDUCATION
Associates Degree, Heating, Ventilation and Air Conditioning,
Community College Allegheny County,
Pittsburgh, PA
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