Sophia G. Whittick

Tampa, FL 254-***-**** acq2na@r.postjobfree.com

Human Resources Associate

Dedicated Human Resources Assistant with experience in personnel processing, reassignments, conflict resolution, change management, contract pay regulations, and supporting documentation. Proven expertise collaborating with management to conduct strategic planning to support and further corporate goals. Possess knowledge of human resource processes in a variety of sectors including agency codes, labor grade changes, wage processing, and separations. Exceptional computer experience, verbal and written skills, and communication abilities.

Areas of Strength

Army Civilian Service

Documentation Support

Employee Relations

Personnel Processing

Temporary Appointments

Policy Design & Administration

Action Requests

Process Improvements

Communication Skills

Key Skills Assessment

HR Commitment - Committed to the HR Division's behaviors and actions in courteousness, technical competence, flexibility, accountability, and conflict resolution.

Quality Assurance - Provides exceptional customer service outlined in Code of Conduct Policy, resulting in customer satisfaction, and demonstrates support for the Commander's Customer standards and guidelines.

Professional Experience

THE CIVILIAN HUMAN RESOURCES AGENCY - Ft. Riley, KS Jun 2014 - Jun 2015

Human Resources Assistant - Government Position

Provide personnel action processing for wage, GS and NSPS positions for multiple appointments, separations, promotions, changes to pay grade, reassignments, transfers, and mass change actions.

Accomplishments:

Inspect personnel action requests for accuracy ensuring existence of agency code, and sufficient supporting documents, appropriate regulatory authority, and proposed action is cited in relation to intended purposes.

Compile and review temporary appointments (NTEs) for completeness and discrepancies.

Adhere to suspense dates, input codes, and personnel data into database, and reviews accuracy of computer reports.

Resolve processing issues such as failure to promote on effective day, irregularities in pay, offering pending action status.

Maintain employee records, reviewing for accuracy, and provided guidance materials for research.

IRWIN ARMY COMMUNITY HOSPITAL - Ft. Riley, KS Mar 2012 - Jun 2014

Medical Support Assistant - Government Position

Deliver in-depth interviews for each patient, checking DEERS and identification to verify eligibility for treatment utilizing Composite Health Care computer system.

Accomplishments:

Review patient information for accuracy and enter patient demographics information in DEERS, remaining in compliance with Privacy Act, Health Insurance Portability, and Accountability Act (HIPAA).

Handled all incoming phone calls via automated call distribution system, scheduling appointments, and assisting callers.

Answer inquiries on general clinic information, referrals, and resolve scheduling problems.

Prepare end-of-day reports entailing all patient activity, and deployed to appropriate authority.

FAMILY CARE - Tampa, FL Feb 2010 - Aug 2011

Medical Front Office Associate

Managed the front desk for extremely busy medical office, utilizing computerized scheduling and database, as well as manual recording procedures. Processed an average of 300 patients weekly.

Sophia G. Whittick Resume, Page 2

Accomplishments:

Liaised with patients, physicians, and staff.

Scheduled medical screenings and follow-ups and responded to priority issues promptly for medical emergencies.

Processed patient payments and co-payments.

PARK PLACE MRI - Tampa, FL Oct 2008 - Jun 2009

Front Desk Associate

Greeted patients and provided scheduling, chart maintenance, data entry of patient information, processed and created new medical charts, and collected co-pays and processed deductibles.

Accomplishments:

Liaised with patients, physicians, and staff.

Scheduled appointments and made reminder phone calls.

Organized and filed patient records and pulled records for physicians and staff.

CARL R. DARNALL ARMY MEDICAL CENTER - Killeen, TX Jul 2005 - Sep 2008

Medical Support Assistant - Contract Position

Greeted patients, pulled charts, sorted and prioritized prior to patient appointments, provided scheduling, chart maintenance, data entry of patient information, processed and created new medical charts, and collected co-pays and processed deductibles.

Accomplishments:

Interviewed patients checking DEERS and ID card to verify eligibility for treatment.

Verified patient information and made appropriate corrections.

Handled all phone calls for patient inquiries, scheduling, cancellations, and reschedules.

Provided clerical duties such as recordkeeping, processing referrals, coordinating consultations.

Performed post-operative care instructions, coordination, and follow-up appointments.

Prepared end-of-day reports for all daily patient visits, and printed report for clinic Administrator.

Education & Training

BACHELORS OF SCIENCE - Human Resources Management

UPPER IOWA UNIVERSITY - Fayette, IA - (In Progress)

GPA 3.45

OCCUPATIONAL CERTIFICATE - Medical Billing & Coding

SANFORD BROWN INSTITUTE - Tampa, FL - 2010

GPA 3.94

Affiliations & Awards

SOCIETY FOR HUMAN RESOURCE MANAGEMENT - Member

-Received recognition in monthly newsletter for the best medical clerk in 2007 voted by patients of the largest Medical facility on Ft Hood Army Base.

-Received recognition from senior management for providing superior customer service in 2006.

-Received recognition for outstanding administrative service support from Office Manager in 2005.

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