Sales Customer Service

Anthony J. Williams

**** ****** **** ** ● W. Bloomfield, MI 48324

*******@*****.*** ● 248-***-**** ● 248-***-**** cell

DIRECTOR OF SALES/BUSINESS DEVELOPMENT

Profile: • Comprehensive experience recruiting and hiring sales and customer service staff, as well as, training and motivating individuals for success.

• Proven abilities in cross-functional team work and driving sales and operational excellence through leading by example.

• Demonstrated over 12 years of excellent management of both customer acquisition and customer service to both increase and maintain high profitability.

• Solid analytical, team building, public speaking, and computer skills.

Experience: Region Sales Manager Orkin Commercial Services – Michigan/Ohio 2013 to Present

• Recruiting and Hiring responsibility completely replaced all 4 positions in Cleveland market resulting in the first revenue growth in 2 years.

• Oversee a sales Budget of 1.2 million annually Finished 2013 and 2014 exceeding Sales Plan Profitability vs. the previous years

• Manage a team of 12 Commercial Account Managers (2 States). Responsible for field sales training for both the sales staff and service staff (40+ technicians).

• Appointed to National Marketing Advisory Board for internal branding and marketing

• Appointed to National CRM Advisory Board for testing and development of internal CRM

Commercial Account Manager

Orkin Commercial Services - Southfield, MI 2010 to 2013

• Recognized in Metro Detroit as the “Specialist” in key national account retention through successful mediation and knowledge of customer needs and regulations.

• Increased the southern Metro-Detroit territory in 2010-2011 to over $150,000 in revenue.

• Received the Silver Circle Award in 2012 for achieving over $200,000 top 10 sales in Midwest Division.

• Increased new commercial revenue by 70% in Southern Wayne Co in 2011.

• Created new sales and marketing strategy for business prospecting for company-wide training modules.

• Facilitated CRM training for Midwest Division in 2012.

General Manager

Energy Marketing/AT&T - Livonia, MI 2007 to 2010

• Business Development, Customer Relations, Sales Team Management for AT&T Marketing Services, providing B2B and B2C telecommunication, cable internet solutions.

• Overseer of all office operations, business development by territory, and administrative staff.

•Recruiting, Interviewing, Hiring, and Training AT&T marketing and sales force in successful sales techniques (cold calling, canvassing, and working with previous customer leads).

Commercial Sales Manager

Staples, Inc. - Escanaba, MI 2002 to 2006

Manager of Regional Commercial Sales

• Regional Business Development for launch of Staples, Inc. Internet Store.

• Successful establishment of large commercial customer base.

• Exceeded $1,000,000 in sales revenue in the first year.

• When Staples eliminated this sales position company-wide, a unique position was created for me in the Michigan territory due to successful sales campaign, customer loyalty, and profit.

Management of Retail Store

• Recruiting, Hiring, and Training of all Sales Associates.

• Oversight of all B2B sales and delivery department.

• Successful job coaching of struggling sales associate resulted in sales associate being promoted to management position.

Education: Central Michigan University, Mt Pleasant MI

Bachelor of Arts Degree Performing Arts

Unique Interests & Hobbies

●“On Air” host of Late Night Jazz Show for Public Radio

●Performed at the Vatican in Rome

●Performed the National Anthem for the Detroit Pistons Game

●Explored military tunnels under the DMZ to the North Korean border with my 3 sons

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