Customer Service Microsoft Office
Resume:
Hugo I Murguia
Chicago IL, *****
Cell Phone: 773-***-****
*********@**.*****.***
July 28, 2015
Dear HR personnel,
Having graduated from St. Augustine College and achieving an Associate's in Computer Information Science, I worked my way through DeVry University on a Bachelor’s degree in Computer Information Systems with a Flex program or open concentration. During my time spent in DeVry, I managed to make the Dean's list for the last four consecutive terms, and have been accepted in the Alpha Chi Association. I would love to work for a company where I can grow to my full potential.
I have worked with a diverse group of people in the past and have planned, designed, implemented and maintained programs. I have excellent writing skills and I'm highly detailed oriented. I really enjoy figuring out how things work. These qualities make me a great candidate for this field of work.
This would not be my first job experience, as I was a Lead Tech for more than 14 years, managed to achieve a Team Leader position, and was later promoted to the data department as a data processor. At this moment I am currently working for Itentive, a health solutions and services company, as a customer service and support tech. My duties will vary between service calls, software installs, software improvement\development and other customizations. While not having any complaints for this line of work, I would like to fully get back into development, as this is my passion.
I will be honored to meet with you at a place and time of your choice, if you would grant me the opportunity.
Thank you for your consideration.
Sincerely,
Hugo I Murguia
Hugo I Murguia
1830 N. Tripp
Chicago IL, 60639
Cell: 773-***-****
Email: *********@**.*****.***
Academic Credentials:
Bachelors Computer Information Systems
Concentration: Flex/Open Course
DeVry University, Chicago
Oct, 2013
Associates Computer Information Systems
St. Augustine College, Chicago
Dec, 2010
IT Skill set:
Languages
:
HTML, JAVA, .PHP, VB.Net 200*-****-**, JQuery, VB6
Database
:
Access 2007, MSSQL 2005 - 2012
Operating Systems
:
Windows 7®, Windows 8®
Software Packages
:
Microsoft Office, Eclipse Indigo, JGrasp, VSS, TFS (entry level)
Designing Tools
:
PNet(GMC), Adobe Pro, JascPro Designer, Team Viewer
Related Work Experience and Employment:
2013-2015
Itentive, Itasca, IL
Software development and modifications.
oApplied a “Search as you type” feature using VB6.
oModifications to the export process of communications of the application and SmartStream.
oApplied a file search section to find a specific file on various drives.
oCreated various CSV output formats.
Created an online application using asp.net that communicates with MySQL to pull student information from the database (Final Project - DeVry)
In charge of scheduling customer calls to coordinate the installation process. (RefundManager and ChartGuard)
In charge of taking customer care calls and troubleshooting software issues.
In charge of software installations to customer sites with occasional system modifications.
In charge of setting up of software for the following accounting systems (Tech side):
oGreat Plains
oQuick Books
oSmartStream
oSage 50 – 100
Configured software to run with EMP\EHR in NextGen medical software. (Tech side)
Custom extractions using MSSQL using one of our programs. (Tech side)
Connect to various client environments via RDP or Team Viewer.
Team Services Inc., Carol Stream, IL
2011-2013
Two years’ experience as data processer in the mailing and finishing industry.
Experience with Microsoft Office Suite software.
Capable of creating small scripts in Eclipse and VB.Net to aid in the data manipulation process.
Planned, designed and implemented tools for data manipulation.
Able to work in group or alone as required.
Constant communications with Customer Service Representatives for instructions and information on active projects.
Professionalism when dealing with customers and other VIP.
Planned, designed and implemented an application that saves user information onto a database system in VB.Net 2005.
Created a functional website with links that expands into multiple web pages using html code and MS Expressions software.
Created an internal home network with three computers and an active printer using MS 2005 Server.
13 year lead experience in production based operations, as well as equipment/tool maintenance and repair.
Other employment history
Booklet Binding Inc., Broadview, IL
2000-2011
Lead Imaging Tech
Translator (English & Spanish pro-efficient).
In charge of third shift operations, trained individuals for the same shift.
Training & support for Q.C. personnel.
References:
References will be presented upon request.
Contact this candidate