Safety Customer Service

Patricia Hopson

**** *** ***** ***** ********, Tx 77586

***.******@***.*** 281-***-****

Career Overview

Self-directed, award-winning professional with 15 years managerial responsibilities and achievements, a Bachelor Degree in Business, along with strong communication and prioritizing skills. A proactive and result-oriented SAP MM (Master Data and Procurement) business analyst. Proven excellent oral and written communication skills and excellent customer service skills dealing with international clients.

Skill Highlights

Documentation Specialist-Export, Customs

Budget Analyst

Administrative Supervisor

Executive Presentation Development

SAP Certification 2013

Employee Training and Problem Resolution

& Microsoft, Excel, and Deltek Softwares and

Systems

Quality Records Custodian/ISO 9000

Safety Coordinator, Trainer, Speaker, and Facilitator

Core Accomplishments

Awarded all designated percentage of cost portion of company's cost award fee contract for successfully bringing yearly projected cost under budget major accomplishment.

Awarded numerous NASA/JSC and Contractor citations as Administrative Supervisor in NASA's contract program, New Initiative Office (NIO) Project Offices. The responsibilities included, but were not limited to, office/administrative and communications support, and project management support.

Coordinated Johnson Space Center Occupational Safety and Health Agency (OSHA) external safety audits by acquiring top safety professional around the country to review JSC's safety and health organizations through sole-source contracts. This was recognized as a Department of Labor best-practice. Developed and presented the award winning workshop, NASA/JSC Safety and Health Review Applications, at the OSHA Region VI (Texas area) Conference in 2008.

Organized and directed the recovery information office for the February 1, 2003, Space Shuttle Columbia disaster. Worked long days to schedule round-the-clock help to gather all information about Shuttle debris found; and provide answers to public concerns.

Professional Experience

Documentation Specialist

April 2015 to Present

Odfjell Tankers – 13100 Space Center Blvd. Houston, TX 77059/Manager Denise Scheafer

Process the import and export documentation for Odfjell Tankers AS,

Issue Bill of Ladings, communicate Bill of Lading facts and figures with Bergen, Norway offices for approval and for issuance of bills in Houston, Texas,

Meet all U.S. Customs deadlines for import and export cargo,

File and maintain documentation for all vessels arriving into U.S. with cargo for discharge or in transit cargo.

Communication Specialist/Safety Program Developer and Analyst

July 2009 to October 2010

Anadarko Industries LLC – 17625 El Camino Houston, TX 77058/Manager Bill Crittenden 281-***-****

•Coordinated Johnson Space Center Occupational Safety and Health Agency (OSHA) external safety audits by acquiring top safety professional around the country to review JSC's safety and health organizations, through sole-source contracts.

•Initiated NASA's Safety and Health Directorate Internal Reviews and served as team lead. The reviews audited and measured each organization's safety and health program.

•Coordinated safety training schedules.

•Created and taught a safety class that prepared companies for OSHA inspections.

•Researched and assembled materials for presentations to high level Directors.

•Served as the organizational point of contact with the JSC record manager and disseminated all information on records and management information on matters concerning maintaining, using, and disposing of safety organizational records to the records custodians within the organization.

Budget Analyst/Safety Program Analyst

September 1999 to July 2009

MEI Technologies– 18050 Saturn Lane # 300 Houston, Texas 77058/B. Crittenden – Conley Perry 281-***-****; 281-***-****

•Prepared daily, monthly, and yearly accounting reports to NASA (Contract Business Plans) for a $20 million contract.

•Monitored budgets throughout the year.

•Awarded all designated percentage of cost portion of company's cost award fee contract for successfully bring yearly projected cost under budget-major accomplishment.

•Tracked changes to existing work plans and forecast budgetary ramifications.

•Prepared budgets and cost estimates for the various stages and phases of the project.

•Created variance reports related to resource plans.

•Documented and tracked vendor contract terms and conditions.

•Maintained project schedules

Managed and controlled the federal safety records for JSC by serving as the organizational point of contact for JSC Safety contract office.

Developed and implemented process improvement initiatives in order to mature the quality system, including new and improved measurement systems to validate and analyze continual improvement initiatives.

Administrative Supervisor

May 1990 to September 1999

Hernandez Eng. – 17625 El Camino Houston, Tx 77058/Shelby Owens or HR 281-***-****

•Supervised a workforce of over 15 people in the New Initiative Office (NIO) Project Offices.

•The responsibilities included, but were not limited to, office and administrative and communications support, and project management support.

•Managed work schedules, monitored work efforts, and evaluated personnel performance.

•Conducted ongoing reviews of the organization's processes and procedures to improve the quality and efficiency of operations.

•Communicated with other functional groups to ensure smooth production for full publication efforts.

•Coordinated meetings for NASA managers and provided support according to agendas.

•Identified and resolved administrative problems and issues.

Education

B.B.A. Rochville University

Senior University of Houston Clear Lake

SAP Certification Materials and Management 2013

Additional Information

AWARDS

• NASA Group Achievement Awards, (multiple years) NASA Award of Excellence, (multiple years)

•NASA Going the Extra Mile (GEM) Award, (multiple years) JSC Safety Action Team Excellence Award (multiple years)

•OSHA 501 Safety Certified Trainer

•SAP Certification 2013

•2011/2012 Business Who's Who Registry among Houston, Texas, Executives, Professionals & Entrepreneurs

Contact this candidate