Manager Customer Service
Resume:
RICARDO CERDA
La Porte, TX 77571
JOB HISTORY
**/**-*/** ********* Energy Transport Services
Owner Operator: On call to handle various dispatch tickets including pick-up, properly securing the load and deliver of materials. Navigate and deliver to oil rigs as well as cater to the energy market. Complete driver’s daily log with up-to-date information. Perform and record monthly vehicle maintenance and repair.
01/07-08/14 Commercial Metals Company - CMC Construction Services
Operations Supervisor: Safety Committee member - conducted weekly safety and crew meetings. Supervised receiving department, fab shop, saw shop and tilt-up brace yard. Scheduled and managed manufacturing and production of finished goods.
Warehouse Supervisor: Supervised warehouse employees including hiring and training new employees and conducted yearly reviews. Processed payroll through Kronos timekeeping system. Coordinated and processes all warehouse transfers and outbound freight. Supervised will call counter sales and resolved customer complaints. Managed and monitored all shop usage and damaged material throughout the facility. Maintained inventory and upkeep for warehouse. Work with all other departments including sales, purchasing, receiving, dispatch and other managers to assist in company operations.
C & B Plumbing Services
Self-Employed
05/05-01/07 Operations Manager/Plumber: Bid and invoiced all jobs. Processed timesheets and paychecks for employees. Purchased all material required and maintained inventory/supplies required for each job. Assisted license plumbers on jobsite with all ground and top out plumbing for commercial construction including running and soldering copper and installing cast iron. Conducted necessary tests for city inspections.
Quality Service Floor Covering (QSI)
10/01-04/05 Assistant Operations/Warehouse Manager: Supervised operations/warehouse employees. Prepared timekeeping for 40+ employees. Managed warehouse material inventory levels, purchased and expedited materials with vendors to ensure on-time delivery for all jobs, received and stocked all materials delivered. Pre-cut materials and made sure all jobsites had the right amount of materials and supplies needed at all times. Scheduled, tracked and routed all deliveries. Worked with the Sales Manager and Estimators to coordinate operations for each job.
08/00-10/01 Cerda Transport Services
Self-Employed
Independent Contractor: Contract with businesses to transport hotshot, direct, and regular deliveries to and from companies. Load/Unload all materials.
06/98-07/00 Quality Service Floor Covering (QSI)
Assistant Operations/Warehouse Manager: Supervised operations/warehouse employees. Managed warehouse material inventory levels, purchased and expedited materials with vendors to ensure on-time delivery for all jobs, received and stocked all materials delivered. Pre-cut materials and made sure all jobsites had the right amount of materials and supplies needed at all times. Scheduled, tracked and routed all deliveries. Worked with the Sales Manager and Estimators to coordinate operations for each job.
Floors Apprentice: Transported materials to jobsite, demoed and prepped floors, installed carpet and tile.
05/94-11/97 Houston Independent School District
Carpenter Apprentice/Warehouse: Assist carpenters with delivery of materials to jobsite, sheet rocking, sub-flooring, trussels, siding, and framing. Receive and stock materials, assist with inventory control. Maintain clean warehouse.
Floors Mechanic/Warehouse: Deliver materials to jobsite, repair subfloors, prepped floors, installed carpet and tile (VCT), take measurements and hang base. Cut and deliver carpet, stock and inventory warehouse.
SKILLS Management Experience Independent Contractor Safety Training/Member Warehousing Experience Production Computer Skills Timekeeping Excellent Organizational Skills Customer Service Skills Fast Learner Hard Worker Versatile Forklift Experience Driver/Delivery Experience
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