Administrative Assistant Customer Service

Baron ABOAGYE-FRIMPONG

**** *** ******, #***, *****, New York, 10457 • 347-***-**** • ******@***.***

EDUCATION

Jan. 14 – May 16: New York University, Robert F. Wagner Graduate School of Public Service New York, NY

Master of Public Administration (MPA), Health Policy and Management

NYU Wagner Merit Scholarship recipient

Jan. 13 – Feb. 13: Jewish Home Lifecare Bronx, N.Y

Certificate in Home Health Aide

Aug. 01- May 05: University of Ghana Accra, Ghana

Bachelor of Arts in Information Studies/Science

EXPERIENCE

May 13 – Date: SeniorBridge/Humana at Home New York, NY

Home Health Aide

Assists clients with their Activities of Daily Living (ADLs), ensures full compliance with the plan of care, evaluates clients and reports changes in clients’ health conditions to the case coordinators, etc. which results in an improved clients’ satisfaction.

Nov. 09 – Sept. 11: TredCarpi Modena, Italy. Recycling Coordinator

Coordinated the recycling of cathode tubes process which led to an efficient separation of the inner magnetic shield, electron gun and phosphorescent screen.

Sep. 06 – Sep. 09: Regional Hospital, Koforidua (RHK) Koforidua, Ghana

Data Manager

Headed the health insurance claims department, and procured the needed logistics to enhance staff working environment.

Created succession plans for the department so that staff could confidently take their annual leaves.

Motivated and inspired my subordinates which resulted in greater work output and effective succession plans.

Challenged the status quo, and developed an excel spreadsheet which ensured efficient and prompt processing of medical claims, generation of statistical and financial data, and increased the hospital’s cash-in flow by 45%.

Prepared account statements for the department which was a major input for the head of finance to prepare the overall hospital’s financial statements/reports.

Facilitated research in health service quality assurance surveys which led to improvements in patient satisfaction scores.

Recorded and generated minutes/reports for the health insurance facility implementation committee.

INTERNSHIPS

May 02 – Jul. 04: Barclays Bank (Ghana) Ltd. Koforidua, Ghana

Intern (Batch Teller)

Successfully accelerated salary processing time of the bank’s clients which drastically reduced long lines at the end of each month.

Captured manual data into the computer system which ensured fast and easy retrieval of records.

Developed an improved system of organizing check books and ATM cards for faster retrieval.

Learned sales techniques and strategies in retail banking.

SKILLS

Customer Service, Data Analysis, Team Management, Teamwork, Research, Communication, MS Word, Excel, Power Point, Access, Publisher, and SPSS.

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