Sales Service
Resume:
SCOTT A. WELLS
Nolensville, TN 37135
************@*****.***
OPERATIONS EXCELLENCE AND SALES LEADER
Knowledgeable and savvy Operations and Sales Leader. Commercial Service Supervisor with demonstrated expertise. Driven to deliver superior internal and external customer service processes and protocols. Passionate for the opportunity to deliver results in projects/jobs schedules and budgets. Efficient in coordinating and communicating with all parties to provide timely job costing and accuracy to optimize the Company’s Success. Demonstrated ability to motivate, organize, and encourage staff to ensure Departmental and Company objectives are achieved. Masters of Business Administration (MBA) degree with proven application accompanied by technical knowledge and continued HVAC industry training over the course of 14 years’ experience.
Core Strengths:
Develop, plan and manage all of Middle Tennessee’s quoted, time & material, service agreement, and warranty work.
Successfully manage technicians in the Commercial HVAC industry.
Coordinate all activities for work after turn over meeting with sales on jobs. Scheduling of all tasks associated with each job.
Actively participate in Middle Tennessee Commercial Service market’s P&L.
Driven approach for excellence through leadership, team work, and steadiness for quality service.
Motivated by a lifelong aspiration to learn professionally and personally.
2012 Service Supervisor Award of Excellence in Mid-South Market for Customer Care and Operations.
Skilled at oral, written, and presentation communications.
Communications expert with all principals involved both internally and externally. PROFESSIONAL HISTORY
Carrier Commercial Service, Nashville, TN 2011-Present Service Supervisor
Interpret and communicate key financial information and job costing details via weekly status reporting to higher levels of Business Management.
Consistently seek out opportunities to improve costs as they relate to each job and service agreement.
Actively involved in leading service staff to deliver objectives within established safety procedures and protocols.
Responsible for day to day dispatch of technicians for service calls, billable jobs, equipment commissioning, and service agreement work.
Perform monthly warehouse, vehicle, and jobsite inspections to ensure maintenance of safe and efficient working environments.
Ensure compliance with and consistent application of Safety, ACE, and 5s objectives. SCOTT A. WELLS PAGE TWO
Carrier Sales & Distribution Territory Manager, Nashville, TN 2007-2011
Evaluated and consistently monitored existing customer base while identifying ancillary revenue generating opportunities.
Analyzed weekly sales reports with focus on increasing gross margins.
Researched regional customer growth opportunities utilizing various industry resources including competitor’s dealer locators as well as public resources-search engines, trade magazines, etc..
Created sales reporting spreadsheets highlighting key performance indicators to understand overall customer retention/repeat behavior across territorial customer segments.
Promoted Company advertising and marketing campaigns, customizing and designing the programs to specific individual customer needs.
Assessed key customer segments in order to identify the most significant ROI potential.
Approached new and existing customers with innovative tactics to bring products to market, including iPad marketing strategies and consumer-drive resource websites. Carrier ICP Inside Sales Associate, Nashville, TN 2006 – 2007
Managed 40 distribution accounts in the Midwest, Southwest, and West TN markets.
Developed relationships with customers and encouraged increased business including replacement parts, supplies, and commodities.
Assisted Outside Regional Sales Managers with duties in their respective territories.
Contributed to the Marketing Department’s development of advertising such as monthly sales programs, fire sales, and catalog planning.
Compiled monthly reports for Outside Regional Sales Managers and the National Sales Manager including reports by product class and by customer.
Evaluated price modifications and submitted to National Sales Manager for approval. Carrier RCD Warehouser, RCD Smyrna, TN 2001 – 2006 (5 years total RCD Smyrna experience)
Assisted in inventory management and distribution channels.
Consistently picked orders above and beyond required metrics.
Received inventory utilizing C-10 Company operating system.
Physically staged received items for stocking.
Performed re-work for cosmetic repair of inventory and re-stocked the repaired inventory.
Maintained operational and personnel policies and procedures.
Applied continuous improvement solutions to Warehousing subjects in order to improve effectiveness and efficiency of operations.
Worked in a team environment to ensure safe and well-organized delivery of daily purposes. PROFESSIONAL EDUCATION & TRAINING
University of Phoenix
Masters of Business Administration
Area of Concentration: Management
University of Phoenix
Bachelor of Science
Area of Concentration: Business Management
Carrier Sales and Distribution
Territory Management Training
Area of Concentration: Marketing and Advertising Programs; Business Development SCOTT A. WELLS PAGE THREE
TECHNICAL QUALIFICATIONS
Microsoft Office suite
Proficient in Excel spreadsheet development and analysis, PowerPoint presentations, Access Database reporting and analysis
SAP Operational Software
C-10 AND C-8 BPCS Operating Systems
REFERENCES
Available upon Request.
Contact this candidate