Customer Service, Microsoft Office, Marketing, Administration
Resume:
JESSICA DUAN
*******@*****.***
EDUCATION
American University Washington, DC
BA in Psychology December 2014
Geneseo University, State University of New York August 2010 -May 2012
EXPERIENCE
SongByrd Record Cafe Washington, DC
Barista April 2015-Present
Handled financial transactions
Provided customer service and made specialty coffee drinks
CLEAR Language Center Washington, DC Student Associate January 2013-Dec 2014
Answered 3 phone lines and directed calls to supervisor
Organized media section of language center, shelved and stored foreign DVDs
Brent Artist’s Resource London, UK
Gallery Assistant May 2014- July 2014
Created newsletters every end of the week to be sent out to 1,000 readers
Set up and ran visual arts exhibitions
PR and marketing including social media
Front of house customer service, interacted with local artists and new members
F.E.G.S (Federal Employment Guidance Service) New York, NY
WeCARE Department Intern June-August 2013
Helped public assistance applicants and recipients by mentoring and resume building with clinical barriers to employment, including medical, mental health and substance abuse conditions, to obtain employment or federal disability benefits
Worked one on one with 25-35 clients, ages 19-45, with job searching, interview skills with mock interviews, and resume creation
Allstate Insurance Astoria, NY
Intern July 2010-August 2010
Stamped brochures and ads to be given out to new customers
Marketed outside by handing out fliers and worked as a receptionist indoors
Worked as a telemarketer and answered phone calls to renew car and home insurance from previous customers and called new customers
The New Victory Theater New York, NY
Head Usher & Theater Operation Intern July 2007-August 2010
Scanned tickets and kept order in the theater by working with other ushers
Created lower lobby activities such as animal masks, paper puppets, and matching game for the play “Peter and the Wolf” to provide a stimulating and fun environment for children
Engaged with families in family workshops that included very interactive and hands-on activities such as circus tricks and painting
SKILLS
Computer: Proficient in Microsoft Office, Microsoft Excel, PowerPoint, Mailchimp, Filemaker,
Dropbox, and beginner in Photoshop
Language: Beginner French & Intermediate Chinese
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