Administrative Assistant Customer Service

Karen E. Marshall

*** ****** ****** – Apt #**

Hackensack, New Jersey 07601

E-Mail Address: ***************@*****.***

Telephone: 201-***-****; Cell: 201-***-****

SUMMARY OF QUALIFICATIONS

Extremely organized and efficient

Able to quickly learn procedures and methods

Strong management skills

Excellent public relations and customer interaction

Team Player, Self-Starter and talented problem solver

Capable of handling multiple projects simultaneously

Intermediate computer skills, works well under pressure

PROFESSIONAL SKILLS

CUSTOMER SERVICE

Interacted with clients and vendors in planning, coordinating and organizing domestic and international travel.

Maintained client relationship with follow-up calls for notification of changes and any updated information.

Handled heavy volume of customer inquiries, concerns and issues in call center environment.

Served as backup to the Call Center, Marketing Research Department and New Business Department in providing assistance to coworkers and managers.

MANAGEMENT

As an Administrative Assistance and Account Manager, responsible for approximately eight (8) Certified Public Accountants, Vice President and President of the Company.

Assisted managers, commercial banking officers in interpretation and implementation of corporate and program policies and procedures.

Served as a marketing liaison/administrative support for management staff and provided administrative support within the company for various departments.

Assembled and arranged special projects upon request, such as travel arrangements, schedule appointments, typing reports, proposals, and financial statements.

Troubleshoot and resolved problems concerning technical issues, re-rated wireless accounts for management and support staff.

The ability to execute set and meets priorities as well as general administrative duties.

Proofread financial statements, reorganized, filed, and maintained professional tax of accounting library on a daily basis.

Managed accounts in excess of over one million dollars in the Asset Based Lending Department who lack capital worth.

COMPUTER SKILLS

Microsoft Word, Excel and Outlook

WORK HISTORY

2009–Present Administrative Assistant, Adecco Temporary Services, Hackensack, New Jersey

2005-2008 Account Manager, Tranzact, Fort Lee, New Jersey

2003-2005 Administrative Assistant, Ultimate Staffing Agency, Baltimore, Maryland

1994-2002 Customer Lead Administrative Support, ATT Wireless Services, Paramus, New Jersey

1992-1994 Administrative Assistant, Konner & Company, P.C., Englewood, New Jersey

1987-1992 Administrative Assistant, United Jersey Bank, Hackensack, New Jersey

EDUCATION

A.S. Business Administrative/Administrative Assistant

Berkeley College, Ridgewood, N.J.

Certification, Software Applications Specialist

Bergen Community College, Hackensack, N.J.

Certification, Software Applications Specialist

The Cittone Institute, Paramus, N.J.

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