Jose Sandoval

System/Application/Network Support

acq2ha@r.postjobfree.com www.josesandoval.webs.com

(706) -264-8221

Summary

IT Professional with a B.S. in Computer Science and over 20 years of professional experience. Proficient in the installation, configuration, maintenance, and troubleshooting-of end user workstation hardware, software, and peripheral devices. Ability to manage servers, including: database and application, file and domain controller servers and their associated operating systems and software. IP Video Delivery, Content Delivery Networks, Linux System Adminin. BCM capacity planning tools, and Experience developing SQL queries. Extensive experience using remote access tools

Experience

System/Application/Network Support. At Shaw Industries

September 2014 -July Dalton, GA

Develop, configure, and deploy Enterprise Desktop and Laptop images. Install, upgrade, support and troubleshoot Enterprise Applications hosted on Windows Servers and installed on desktops and laptops. Install, upgrade, support and troubleshoot Enterprise Applications running on Citrix Servers. Knowledge of Apple iPhone controlled by a mobile device management system. Ensure desktop and laptops computers connect seamlessly with the network environment, including associated validation systems, file servers, email servers, application servers, and administrative systems. Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.

Responsible for scheduling, execution and monitoring of all jobs in the Shaw Environment as well as the centralize print from the mainframe. Responsibilities also include assisting with the completion of requests for install and removal of equipment, running cables, installation of software/patches/updates and the management of all priority tickets and escalated calls. Responsibilities: Major Incidents (P0, P1) (P2, 3, 4, 5) - Management Paging, Dashboard Updates. Escalated from the Service Desk/Bell Tech. Reporting – Executive Summary, Patch Status Web Page, all reporting task. Administrative Functions – obtaining downtimes, entering change requests and other duties needed to support the group. Assist with shift workload – print, patches, VMware, Windows 2003, 2008, 2012, updates and installs. Job Scheduling – assist with job scheduling for the mainframe and distributed systems.

Desktop Support at Memorial Hospital

April 2014 -September 2014 Chattanooga, TN

Install, upgrade, support and troubleshoot Windows OS (7 being used currently) and Microsoft Office and any other authorized desktop applications. Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.

Perform remedial repairs on computers, laptops, printers and any other authorized peripheral equipment.

Customize desktop hardware to meet user specifications and site standards. Perform work in compliance within specified warranty requirements. Return defective equipment/parts to maintenance inventory, documents customer repairs. Safely package equipment for offices and arrange for the transport of the equipment. Develop and effectively respond to trends by monitoring and analyzing incoming calls, problems and support requests.

Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime. Desktop Support Install, upgrade, support and troubleshoot Windows OS (7 being used currently) and Microsoft Office and any other authorized desktop applications.

Compile data from various tools ( CMDB ) to aggregate the data and present this to executives across the organization. Interface with vendors to resolve technical issues with their equipment. Work with various system vendors on evaluating system capacity in the video distribution network and provide recommendations. Systems include routers, switches, firewalls, load balancers, content caches etc.

Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment. Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.

Perform remedial repairs on computers, laptops, printers and any other authorized peripheral equipment. Customize desktop hardware to meet user specifications and site standards.

Perform work in compliance within specified warranty requirements. Return defective equipment/parts to maintenance inventory, documents customer repairs. Safely package equipment for offices and arrange for the transport of the equipment. Develop and effectively respond to trends by monitoring and analyzing incoming calls, problems and support requests.

Strong hands-on knowledge of TCP/IP and networking technologies, including the ability to design and analyze firewall and network access controls lists. Ability to leverage vulnerability scanning systems and tools (nmap, Nessus, Tripwire) to evaluate security posture. Experience in engaging with vendor and other platform subject matter experts in designing and implementation of security controls. Experience in host-based Intrusion Detection/Prevention Systems (HIDS/HIPS) File integrity verification and monitoring software. Experience with Anti-virus and anti-spyware console. Experience in evaluation in security products and/or processes to enhance productivity and effectiveness for various initiatives. Experience in implementing hardware and software tools used to support Information Security functions.

IT Infrastructure Manager at Barrister Global Services Network

June 2012 -April 2014 Hammond, LA

Engage with project teams on major initiatives to understand traffic volumes, work flows and hardware requirements to plan for adequate capacity. Generate and analyze network utilization reports to identify areas of growth and requirements for upgrades and expansion. Present performance and capacity reports and roadmap for critical project and cost analyses. Identify capacity-related issues proactively and work with systems, network, application operations and engineering teams to discover resolutions.

Development and implementation of security controls, policies and procedures for a variety of platforms including Windows, Linux, Cisco, VMware, and proprietary vendor platforms. Expertise in systems administration, security tools, and security concepts combined with expert level knowledge of security practices. Experience in system hardening processes, tools, guidelines and benchmarks. Strong hands-on knowledge of TCP/IP and networking technologies, including the ability to design and analyze firewall and network access controls lists.

Ability to leverage vulnerability scanning systems and tools (nmap, Nessus, Tripwire) to evaluate security posture. Experience in engaging with vendor and other platform subject matter experts in designing and implementation of security controls. Experience in host-based Intrusion Detection/Prevention Systems (HIDS/HIPS) File integrity verification and monitoring software. Experience with Anti-virus and anti-spyware console. Experience in evaluation in security products and/or processes to enhance productivity and effectiveness for various initiatives. Experience in implementing hardware and software tools used to support Information Security functions.

Identify internal and external resources with skill set to accomplish projects. Schedule internal/external designers, art directors, developers, and vendors time for all projects across the division, including corporate. Oversee internal/external resources and IS relationships as it relates to designing and building projects, obtaining quotes and helping identify additional vendor partners as needed. Collaborate with internal and external technology firms to deliver quality technology solutions. Establish strong partner relationships. Bring together cross-functional teams comprised of business and I.S. personnel to identify and gain agreement on solutions to business needs.

Work as a strategic liaison with I.S. and business partners to help ensure that strategies and projects are aligned with business objectives. Help ensure that I.S. is viewed by its business partners as providing thought leadership, is a critical component of business success and delivers on expectations in a quality manner. Conducted the installation of new hardware and software integration into the network, including testing and implementation. Provided coordinates with outside vendors (as necessary) Performed the installation of Network Devices In the network.

Improved Service Level Agreements. Maintained and monitored network utilization and made necessary changes whenever required. Conducted internal audits for network and security compliance. Designed and implemented customer call-center support procedures and customer network design strategy for sales and marketing teams. Authored numerous ISO 9000 produces and security policies in support of engineering operations. Participated in regular audits to ensure regulatory compliance. Managed creation of high-profile HATP (High availability transactions Processing) solution, supervising development teams in multiple location.

IT Infrastructor at Draexlmaier System

January 2012 -June 2012 Duncan, SC

Proficient with Network equipment (routers, switches, access points, etc.), Phone system, Servers, Workstations, printers, UPS units, etc. Desktop application using Flash Technologies around video playback. Collaborate with Product Management on proof of concepts, demos, and prototypes. Be a key member of an experienced development team using existing knowledge. Document designs clearly and efficiently. Design and deploy company Local Area Network, Wireless networks, routers, hubs, switches, UPSs, and other hardware according to the company standards.

Configure networks to ensure their smooth and reliable operation. Create and maintain documentation as it relates to network configuration, network mapping, processes, and service records. Perform installation, configuration, maintenance, and troubleshooting of server equipment. Oversee installation, configuration, maintenance, and troubleshooting-of end user workstation hardware, software, and peripheral devices This with the guidance of Regional IT Management and GC-IT.

Implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery. Practice network asset management, including inventory and related documentation and technical specifications information. Perform- server and security audits, and systems backup recovery. Interact with vendors, outsourcers, and contractors for products and services needed.

VMware, and proprietary vendor platforms. Expertise in systems administration, security tools, and security concepts combined with expert level knowledge of security practices. Experience in system hardening processes, tools, guidelines and benchmarks. Strong hands-on knowledge of TCP/IP and networking technologies, including the ability to design and analyze firewall and network access controls lists. Ability to leverage vulnerability scanning systems and tools (nmap, Nessus, Tripwire) to evaluate security posture.

Experience in engaging with vendor and other platform subject matter experts in designing and implementation of security controls. Experience in host-based Intrusion Detection/Prevention Systems (HIDS/HIPS) File integrity verification and monitoring software. Experience with Anti-virus and anti-spyware console. Experience in evaluation in security products and/or processes to enhance productivity and effectiveness for various initiatives. Experience in implementing hardware and software tools used to support Information Security functions.

IT Project Manager at Barrister Global Services Network

January 2008 -January 2012 Hammond, LA

Project Management Effectively manages multiple projects (large and small scale) and priorities simultaneously while maintaining excellent relationships with stakeholders. Manage workflow, schedule (Provide a project schedule to identify when each task will be performed), and traffic projects from inception to completion to ensure timelines and budgets are met.

Manage strategic digital marketing projects including website development, infrastructure projects, and integration to other legacy systems. Manage technology projects from research to deployment. Ensure strategy, design and function for each project is met prior to client review. Help customers to find the best solution and problem solving for their IT needs, with a special concentration on IT infrastructure Design, create, proof-read, edit, and maintain technical documentation, including: technical user guides, manuals, test plans, and network deployment reports. Create; convert Distributed Antenna System (DAS) AutoCAD schematics of legacy ships into Microsoft Visio documents to comply with standardized format. Create, and update ship deployment and engineering reports, user manuals, method of procedures (MOPs), new product specifications, and presentation materials.

Organize documents according to established standards. Network Engineering: Plan, and conduct site surveys for installation of distributed. Antenna system (DAS), and GSM/CDMA hardware. Manage a GSM/CDMA system deployment project for all equipment, logistics, cabling vendor, and engineering tasks pertaining to the project are smoothly coordinately for turning up of the system according to budget and schedule. Development and implementation of security controls, policies and procedures for a variety of platforms including Windows, Linux, Cisco, VMware, and proprietary vendor platforms. Expertise in systems administration, security tools, and security concepts combined with expert level knowledge of security practices. Experience in system hardening processes, tools, guidelines and benchmarks. Strong hands-on knowledge of TCP/IP and networking technologies, including the ability to design and analyze firewall and network access controls lists. Ability to leverage vulnerability scanning systems and tools (nmap, Nessus, Tripwire) to evaluate security posture. Experience in engaging with vendor and other platform subject matter experts in designing and implementation of security controls. Experience in host-based Intrusion Detection/Prevention Systems (HIDS/HIPS) File integrity verification and monitoring software. Experience with Anti-virus and anti-spyware console. Experience in evaluation in security products and/or processes to enhance productivity and effectiveness for various initiatives. Experience in implementing hardware and software tools used to support Information Security functions.

IT Specialist at Suzuki Motor of America, Inc.

June 2004 -December 2007 Rome, GA

Facilitate strategic planning by developing I.S. strategy to support the business areas. Demonstrate leadership as a business-minded individual who regularly brings strategic insight and value to help the business areas. Research and present existing and emerging technologies which might offer potential value to the company. Uncover and present opportunities where I.S. can help improve the effectiveness of business areas through the deployment of new and/or enhanced systems, practices and processes. Worked in collaboration with engineering, and project management department to prepare various types of technical documentation for internal as well as customer records.

Installed and tested WMS GSM, and CDMA systems. Contributed to Network Design and Integration. Network IP address design and optimization. Conducted network optimization and QoS Management. Routers and Switching infrastructure management & configuration. Performed trouble shooting complex routing and switching problems and escalated incidents. Conducted WAN Interface, Protocol configuration and WAN Network Troubleshooting Threshold configuration of Critical Devices. Prepared Trend Analysis based on link Usage and Hardware Utilization. Implemented capacity management processes and provided operations feedback to the other delivery organizations on necessary network strategy enhancements. Provided 3rd level technical support on data network related issues.

Publications:

www.josesandoval.webs.com

Courses:

Bachelor, Technology and Science

Kaplan University Communication and Conflict CM310 Social Problems SS270 Macroeconomics BU204 Ethics HU245 Culture, Society and Advanced Technology HU310 Management of Information Systems ELE300.01 Introduction to Information Technology II IT102 Introduction to Web Design IT117 Database Management IT163 Introduction to Programming IT182 Computer Hardware and Operating Systems IT190 Networking Concepts IT273 Technology Infrastructure IT331 Project Management IT430 Systems Analysis and Design IT460 Website Development IT245 Fundamentals of Web Graphics IT247 Introduction to Multimedia Using Adobe Flash IT373 Multimedia Scripting IT490 Web Servers and Security IT478 Web Marketing and E-Commerce IT476 Bachelor Web design, programing, network, computer services.

Projects:

www.joeltechnologyandscience.com

Languages:

Spanish, and English

Skills & Expertise:

Web Development - HTML, XML, JavaScript, JSP, VB Script, PHP, action script. Network Administration-TCP/IP, Wide area, Security, Gateway Multimedia and Animation, Graphics, Photo, Animation, Logos, Video editing. Windows Server Java JavaScript Unix PHP XML Apache HTML Network Security Microsoft SQL Server Web Development C# Databases Active Directory System Administration

Education:

Kaplan University

Bachelor, Technology and Science, 2008 - 2010

Applied technology College

Certificated for Technology and Inform formation

Interests:

Technology require good communication (verbal and written) The more I listing to people ideas, ways, knowledge, give the perfect solution to make the project reality, and I make everyone happy because it has a little bit of everyone in the project. Furthermore, I am honesty, and today is hard to find someone honest, I like to say the truth, I don't hide things, I am direct, I respect everyone decision and their ways of life. I am a good problem Solving, I posses a good ethics knowledge, I am good Leadership with people. Creativity is my mane, like new ideas, new perspective, I like everyone say "hey this is new, difference, and unique". In most of my work I like implement something new, something that make it special something to make me proud, easy for everyone to fallow and understand.

Jose Sandoval

System/Application/Network Support

Skype: joel.sandoval73

acq2ha@r.postjobfree.com

www.josesandoval.webs.com

Contact this candidate