Customer Service Manager

NANCY CERVANTES

***** *********

Houston, Tx ****4

Cell: 832-***-****

Email: **************@*****.***

OBJECTIVE

I am seeking better opportunities in the work force, where there is a need for a variety of office management tasks including computer knowledge, organizational abilities, business intelligence and database program use. I am a very responsible and dedicated employee whom has been trained to work efficiently under pressure. I have many years of experience in customer service. I am a very passionate in any job task that is put in front of me with quick learning abilities. WORK HISTORY

Oct 2013 Manager

To James Coney Island

Present Houston, Tx 77084

Opened and closed store.

Controll labor, food cost, inventory, sales.

Light Marketing.

Payroll imput, make schedule, imput invoices.

Supervise and enforce company policies.

Customer service.

Handled cash deposits.

Office duties.

Sep 2007 Manager

To Ihop

Oct 2013 Houston, Tx 77065

Customer service.

Controlled labor, food cost, inventory.

Process food orders.

Handled cash deposits.

Supervise employees and enforce company policies.

Controlled proper work flow.

Imput payroll, invoices, schedules.

Office duties.

Jun 2007 Hostess; Cashier

To Ihop

Sep 2007 Houston, Tx 77065

Greeted customers.

Provided excellent customer service.

Side duties included restocking and cleaning station.

Handled high volume store register.

Quickly promoted to assistant manager.

Nov 2005 Cashier

To James Coney Island

Jun 2007 Houston, Tx 77084

Provided excellent customer service.

Handled cash register.

Cleaning before and after shift.

EDUCATION

Aug 2009 Lone Star College

To Houston Tx

Present

Aug 2005 Cypress Springs High School

To High School Diploma

May 2009

SOFTWARE / SYSTEM SKILLS

Extremely knowledgeable in Microsoft Word, Excell, Powerpoint, Acess and Corell. Able to type < 50 wpm.

LANGUAGE SKILLS

Fluent in both Spanish and English. I am able to read, write, and speak both. REFRENCES

Guadalupe Hinojosa 713-***-****

Shorook Jallad 832-***-****

Deya Noufal 281-***-****

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