Customer Service Machine Operator

Richard P. Harman

*** ******* **** ***** § Greenville Al. 36037 § 334-***-**** § *********@*****.***

FINISHING AND SHIPPING SUPERINTENDENT

Seasoned finishing and shipping manager with proven background using logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Communicate effectively with all levels of staff. Isolate difficult issues and analysis associated data to develop and assess options and implement resolutions Strong knowledge of laws, government regulations, and organizational rules.

Areas of Expertise

Manufacturing

Shipping & Logistics

Strategic Planning/Analysis

Operations Management

Problem Solving

Time Management

Process Improvement

Team Leadership

Customer Service

Professional Experience

COASTAL FOREST PRODUCTS, Chapman, AL 2014 – 2015

Finishing and Shipping Superintendent

Expanded shipments 11% through enhanced organization, teamwork and collaboration across departments, set new single weekly and monthly shipment records.

Recognized for enhancing machine center production 5%.

Achieved 0.0 OSHA incident rate and diminished first aid treatment and near misses 87% through employee participation and mindfulness of safety guidelines.

BOISE CASCADE, Chester, SC 2014 – 2014

Glue line Supervisor

Led 19 team members in division to work injury and occurrence free in a perpetual manufacturing environment.

Acclaimed for improving execution, efficiency and downfall.

Key developer of personnel that trained and developed a team of 20 to 35 employees.

SANDERSON FARMS, Kinston, NC 2013 – 2013

Poultry Packaging Machine Operator

Set up and operated machine according to company guidelines.

Assured legitimate sustenance taking care of systems are maintained.

Guaranteed machine parts are working properly including loading bowls, item, film, containers or boxes, and ensuring code dates are exact.

WESTERN SIZZLING STEAK HOUSE, Goldsboro, NC 2012 – 2013

Cook

GEORGIA-PACIFIC, Dudley, NC 1990 – 2009

Third Shift Production Superintendent

multiple Supervisory and QA roles of increasing responsibility

Reduced customer claims from almost 3% by refining our auditing procedure.

Improved product On Grade from 94.3% to 97.3%

Heightened machine center proficiency and efficiency while reducing overtime 19%.

Achieved 0.0 OSHA incident rate for 3 consecutive years.

Developed and mentored several employees into supervisor and management roles.

Education & Training

Diploma, Camp Lejeune High Camp Lejeune, NC

The Dale Carnegie course: Winning Friends & Influencing People

Bill Swartz problem solving seminars

American plywood association certified inspector

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