*

Dojie Cristoria Glariada

Building No. *, Zone 45, Radem Al Braithat Street,

Doha, Qatar

Cellphone No.: +974********

Email Add: acq2h0@r.postjobfree.com

Current Location: Qatar

PERSONAL DATA

Age: 38

Date of Birth: Oct 21, 1983

Gender: Male

Civil Status: Married

Height: 170 cm

Weight: 75 kg

Nationality: Filipino

Religion: Christianity - Catholic

Permanent Address: Aliwanay, Balamban, Cebu, Philippines 6041 WORK EXPERIENCE

1. Position: Systems Engineer

Duration: Aug 2016 - PRESENT

Company: Salam International Investment Ltd

Location Doha, Qatar

Department: IT Department

Job Description: Coordinates and/or performs additions and changes to servers and operating systems and attached devices; includes investigation, analysis, recommendation, configuration, installation and testing.

Provides direct support in the day-to-day operations on and operating systems; duties include evaluation of system utilization, monitoring response time and primary support for detection and correction of operational problems.

Troubleshoots at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing of hardware devices, at the logical level working with communication protocols.

Install, configure, test and maintain operating systems, application software and system management tools.

Proactively ensure the highest levels of systems and infrastructure availability.

Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.

Maintain security, backup, and redundancy strategies.

Participate in the design of information and operational support systems

Maintains IT systems infrastructure standards.

Monitor existing systems to ensure structural integrity and connectivity of all servers.

Integrate servers, including database, e-mail, print and backup servers and their associated software into enterprise systems.

Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.

Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.

Monitor and test system performance; prepare and deliver system performance statistics and reports.

Provide orientation and training to end users for all modified and new systems.

Oversee the development and installation of new hardware and software.

Install and configure operating systems and other software and routinely test installed software for glitch detection and other issues.

Ensure constant availability of technical resources. 2. Position: Migration Engineer - IT

Duration: Nov 2015 - Aug 2016 (0.8 yrs)

2

Company: Shiftpoint Qatar

Location Doha, Qatar

Department: IT Department

Job Description: Work with client in gathering business requirements for data migration needs.

Work across multiple functional projects to understand data usage and implications for data migration.

Assist in designing, planning and managing the data migration process.

Work with subject matter experts and project team to identify, define, collate, document and communicate the data migration requirements.

Prepare data migration plans including migration risk, milestones, quality and business sign-off details.

Manage assigned risks and monitor potential impacts as part of the data migration plan.

Develop best practice, processes, and standards for effectively carrying out data migration activities.

Perform source system data analysis in order to manage source to target data mapping.

Perform migration and testing of static data and transaction data from one core system to another.

Perform data migration audit, reconciliation and exception reporting.

Manage cross-program data assurance for physical data items in source and target systems.

Identify and problem solve complex systemic issues spanning multiple systems and teams as they relate to corporate IT initiatives. This may include designing systems or services from ground up.

Develop tools and solutions to increase the operational efficiency of the IT change management process with focus on excellent user journeys or experiences.

Innovate and design new internal solutions that allow us to scale 10x.

Perform pre-migration health checks and advise on remediation actions.

Perform quality checks on newly provisioned system and coordinate with customer to remediates issues when required.

Provide details of complex problems to the engineering team for further resolution.

Communicate build, installation and configuration of equipment to the client - such Windows 10 upgrade, email migration to exchange server.

Develop and maintain technical documentation for the team as per requirement.

Server File Share permissions – Review and fix any shares using Domain Users security group, change to Authenticated Users security group.

Security Group Cleanup – Correct some closed Legacy site code security groups to match new proper site code.

AD OU Structure – Move server objects to new Active Directory OU structure with Company branched based OU’s.

Prioritize multiple tasks in order to meet business needs.

Communicate information and ideas in speaking so others with different skill/background will understand.

Quickly digest any issue/problem encountered and recommend an appropriate solution.

Be on the integration team to help transition the acquired company’s AD to fit within the parent company’s system requirements.

Move people from one domain to another.

Cleaning up Active Directory.

Working with the Global Access Groups, Group policies, and moving people from the acquired company’s domain to the parent company’s new domain.

Perform complex configuration changes to meet project or business requirements.

Participate in assigned infrastructure projects as a key member of project team.

Provide support for domain migration/consolidations of user/system resource attributes.

Administering privileged access authorizations and user provisioning for centrally managed applications - functions include creating, modifying, and disabling/terminating user access, and creation of mailbox accounts, administration of VPN access, and review and follow-up of expired and inactive accounts.

Work with project teams and end users to resolve issues when required.

Provide technical knowledge to the local IT staff. 3. Position: IT Technical Support Engineer

Duration: Sep 2013 - Jun 2015 (1.7 yrs)

3

Company: NCR Cebu Development Center

Location Cebu City

Department: ITS (Information Technology Services)

Job Description: Server/Dell PC Client support

CISCO Switches/Routers/Networks, Telephony Implementation of structured cabling and layouts

Managing complex support issues across a globally dispersed organization with multiple dependencies

Dealing and negotiating with IT suppliers and Telecommunication departments with environments using E1, ISDN, FR, DID, POTS.

Experience in LAN/WAN and technical support

Client PC support

Hands-on client software support to include Laptops, Desktops and high-end Engineering Work Stations.

Support provided on the following O/S platforms: Windows 2000/XP/Vista/7/Server 2008/2012

Total client restores and recovery of specific directories/files Configuration and support of client communications: IE, Outlook, Modems, Network

Help Desk incident resolution according to service level agreements.

Telephony support, LAN/WAN Network support, Printer support (Canon)

Support IT infrastructure in office renovations projects

Assist ITS Global Information Security (GIS) with Information Security Procedures, including on-site assistance with Virus software and upgrades to virus software and DAT files.

IT technical support for the facility Carrying out maintenance for communications equipment as well as commissioning

Identify, track and resolve IT related issues with global teams

IT asset inventory / stocktakes

Participate in IT planning and program execution

Weekly timesheet entry into Changepoint Attributes:

Work with in-country business teams, in-country IT, regional IT and global IT teams

Dealing with different levels of users and management

Reports to: IT Services, Field Operations, Asia Pacific Location: CEBU, Philippines 4. Position: IT Engineer

Duration: Nov 2011 - Sep 2013 (1.8 yrs)

Company: Microsourcing Philippines

Location Cebu City

Department: IT Department

Job Description: Perform IT support-related activities on issues regarding the use of computer hardware and software, telephony and network devices for Microsourcing and its clients.

Perform timely escalation of pending support-related issues to various Microsourcing departments for further analysis and resolution.

Performs other duties within areas of expertise as requested.

Respond or comment on tickets raised that needs immediate and 'expert' attention.

Perform installation, configuration and upgrades of hardware and software on Windows servers, and workstations including application of system patches.

Develop and support system programs as necessary.

Maintain Microsoft server and workstations system configuration files.

Maintain inventory of hardware and software assets.

Responsible for ensuring server and network security.

Perform networking support and maintenance of cisco routers, managed switches, etc.

Provides support in managing network issues and concerns.

Conduct and maintain System backups as necessary.

Develop, document, and enforce systems administration processes and procedures.

Handle high-level systems administration support functions including research and development.

Provide on-call support 7x24 to include being able to investigate, troubleshoot and resolve system administrations problems.

5. Position: Telecom Supervisor

Duration: Aug 2009 - Aug 2011 (2 yrs)

4

Company: Saudi Trans Telecoms Company

Location Riyadh City, K.S.A.

Department: HBU

Job Description: Handling and supporting 16 Telecom Technicians

Configuring TCP/IP networking, wireless connection, and IP and security settings.

Fiber optics splicing from Optical Splitter Box, Optical Distribution Box, and Optical Terminal Box Going to the home of the clients.

Work with optical assemblies and custom electronic test equipment to perform test and calibration.

Providing the corrective solutions for the breakdown or problems faced.

Installation and maintenance of DSL equipment.

Consistently comply with CPNI (Customer Proprietary Network Information) rules.

Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.

Configuration of client's equipment to connect to the Internet via modems/DSL Router

(Dialup/DSL customers only).

Fiber Splicing from Fiber Distribution Terminal going to the OTB, ODB and OSB.

Interact directly with technical field employees who install, troubleshoot, repair, and maintain telecommunications equipment.

Coach and monitor the daily activities of the team to ensure they have the knowledge, tools and resources they need to be successful in providing the best service possible.

Talk with customers to make sure their needs are being met.

Overseeing productivity, cost containment, time reporting, safety compliance, and facilitating employee evaluations.

Responsible for overseeing the work done by the technicians and coordinators who are required to install, maintain operations in geographical areas.

Responsible for planning, organizing and supervising the work of subordinates in the installation, modifications and testing of telecommunications systems.

Responsible for repairing and maintaining of associated equipment of the telecommunications system.

Analyzing and troubleshooting communications systems to maintain DPS and other state agencies telecom systems as per requirement or orders.

Responsible for traveling to sites located across different cities in the country to install and maintain communication related equipment and attend user association or staff meetings at these locations.

6. Position: Technical Support Staff

Duration: May 2006 - Jun 2009 (3.1 yrs)

Company: Chang Ching International Tourism And Amusement Corporation Location Cebu City

Department: IT Department

Job Description: Structured cabling installation and Network Design implementation in fiber optic cable, copper, coax, Cat6, Cat5e and Cat5.

Managing stocks of equipment, consumables and other supplies.

Coordinate with ISPs for recovery of downtime connection.

Installing and configuring computer hardware operating systems and applications.

Monitoring and maintaining computer systems and networks.

Talking to staff through a series of actions, to help set up systems or resolve issues.

Troubleshooting system and network problems, diagnosing, and solving hardware or software faults.

Replacing parts as required.

Providing support, including procedural documentation and relevant reports.

Following diagrams and written instructions to repair a fault or set up a system.

Supporting the rollout of new applications.

Working continuously on a task until completion (or referral to third parties, if appropriate).

Prioritizing and managing many open cases at one time.

Testing and evaluating new technology.

Conducting electrical safety checks on computer equipment. 7. Position: Computer Technician (OJT)

Duration: May 2004 - Mar 2005 (0.8 yrs)

5

Company: University Of Cebu

Company

Industry:

Computer / Information Technology (Hardware)

Location Sanciangko St., Cebu City

Department: High School Department

Job Description: Installing hardware and software systems

Maintaining or repairing equipment

Troubleshooting a variety of computer issues

Setting up computer security measures

Configuring computer networks

Set up hardware and install and configure software and drivers

Keep records of repairs and fixes for future reference

Offer timely technical support and teach users how to utilize computers correctly

Configuration of networks in the computer laboratory.

Installation of operating systems (Windows 98, Windows NT, Windows ME and Windows XP)

Repair other devices such as: printers, mouse, & scanners EDUCATION

Highest Education Second Highest Education

Education Level: Bachelor's / College Degree Vocational Diploma / Short Course Certificate Education Field: Engineering(Computer/Telecommunication) Computer Science/Information technology Course: Bachelor of Science in Computer Engineering Basic Networking and Windows XP Environment School/University: University Of Cebu Computer Society For Filipinos (COMSOFIL) Location: Sanciangko St., Cebu City Riyadh, K.S.A. Date: Jun 2000 - Mar 2008 Feb 2010 - Apr 2010

LICENSES/CERTIFICATIONS

License/

Certification

License/

Certification

No. Date

1. ITILv4

(IT Service

Management)

GR671250687DC Mar 27, 2021

2. CCNA (Cisco

Certified Network

Associate)

CSCO11994195 Aug 26, 2011

3. CCENT (Cisco

Certified Entry

Network

Technician)

CSCO11994195 Jul 9, 2011

4. Tradetest for

Network Technician

1254 Mar 31, 2009

SKILLS

Skill Remarks

1. System Administration

2. Network Support (CISCO)

Windows 2008/2012/2016/2019 Server, Hyper-V, Office365, Exchange server 2013/2016, VMWare, vSphere, QNAP, Cisco UCS, Kaspersky, Symantec, TrendMicro

Switching and Routing, LAN/WAN, TCP/IP, CCTV, NetGate(PFsense) TRAININGS/SEMINARS

Date Topic/Course Title

6

Aug 24, 2009- Aug 26, 2009 Field Visits: Principles and Ethics Kafaat Training Center

Riyadh City, K.S.A.

Aug 22, 2009- Aug 23, 2009 ADSL and Argus 42 Manipulation Seminar Saudi Telecommunications Company (STC)

STC Main Building 13, Riyadh City, K.S.A.

Sep 13, 2005 Work Ethics and Professionalism Seminar Dr. Roque Carballo

University of Cebu

Feb 5, 2005 PROTEL Seminar

Engr. Myrth Manlangit

University of Cebu

Nov 2004- Mar 2005 On-Job-Training

Randy Sagucio

University of Cebu (High School Department)

Aug 25, 2003 Server Administration

Mr. Robert Arquiza

University of Cebu

Aug 2, 2000- Aug 3, 2000 PCB Lay-outing Seminar

Engr. Virginia dela Cerna

University of Cebu

Jul 1, 2000 Calculator Manipulation Seminar

Engr. Armand Aviles

University of Cebu

AVAILABLE DOCUMENTS

Passport

Number: P8137052A Expiry Date: July 30, 2018

Place of Issue: PE DOHA Date of Issue: July 29, 2028 REFERENCES

Andrew Baker Corporate IT Head

Salam International Investment Ltd

Tel. No.: +974********

Email: acq2h0@r.postjobfree.com

Relationship: Reporting Manager

Tammy Coogan IT Manager

Shiftpoint Qatar +974********

Tel.No.: +974********

Email: acq2h0@r.postjobfree.com

Relationship: Reporting Manager

Gordon Pang IT Director Field Operations

NCR Development Center

Tel.No.: +614********

Email: acq2h0@r.postjobfree.com

Relationship: Direct Manager

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