Customer Service Sales

Timothy M. Floyd

**** ******** ***** ***** #* ● Huntersville, NC 28078

704-***-**** (H) ● 704-***-**** (C) ● ********@*******.***

SUMMARY OF QUALIFICATIONS:

Extensive experience providing purchasing, production planning, materials planning, and inventory analysis support within a wide variety of manufacturing environments.

Proven ability in providing accurate and timely statistical and written reports to Supply Chain Management, Production, Materials, and Finance management.

Experienced in collaborating with international suppliers to achieve on-time deliveries.

Excellent computer, analytical, organizational, written, verbal, and problem solving skills.

Highly motivated, conscientious, and ethical professional.

EDUCATION:

San Jose State University, San Jose, CA

Masters of Arts, Psychology (Emphasis in Human Factors & Ergonomics)

Bachelor of Arts, Psychology

TECHNICAL SKILLS:

MRP/ERP Programs: SAP, Oracle/J. D. Edwards, SYSPRO, Axiom, & PRMS

PC-based Programs: Access, Excel, PowerPoint, Project, and Word on Windows 7 and 8 platforms

PROFESSIONAL EXPERIENCE:

Supply Chain Contract/Consultant Roles 2011-2015

Master Scheduler---SPECIAL METALS WELDING PRODUCTS COMPANY, Newton, NC

Successfully managed the production schedule based on a thorough review of the forecast requirements, sales orders, finished goods inventory (FGI), potential work-in-process (WIP) shortfall, and raw material availability.

Created, managed, and released MIG-wire work orders to the production floor.

Developed a raw material demand matrix as an adjunct to the purchasing MRP demand data. Results: significantly improved raw material requirements visibility and a 15% to 20% improvement in FGI on-time delivery.

Participated in Contract Review meetings to coordinate customer requirements and delivery dates with Sales, Engineering, Customer Service, and Production.

Reviewed, analyzed, and updated safety stock data, within Axiom, for finished goods material.

Prepared ad-hoc reports for the Director, Materials Manager and purchasing staff.

Production Planner---RSI HOME PRODUCTS, Lincolnton, NC

Effectively managed the production schedule based on a thorough review of forecast requirements, MRP suggestions, sales orders, and potential impact of WIP work order shortfall (scrap and mill part shortages).

Aligned FGI work order sequence to minimize production dwell time and changeovers.

Created and managed millwork orders to cover FGI material requirements.

Tracked purchased materials from Mexico and domestically sourced material for potential delivery/quantity issues.

Analyzed open order reports for potential shortages, and adjusted production quantities/dates to circumvent or minimize back-orders.

Buyer/Planner/Consultant---ELECTROLUX PROFESSIONAL, Charlotte, NC

Successfully managed MRP demand analysis and P.O. releases to Italy-based plant and U.S. based suppliers.

Worked with Sales/Marketing to confirm demand was correctly driven and supported by manufacturing.

Extended/added, and set up costs of new part numbers in the Product Master.

Prepared and distributed Weekly Inbound Reports for ocean-bound containers.

Ordered and tracked repair parts, accessories, and special orders for Customer Service.

Provided material and logistical support to Sales and Marketing team for trade show exhibitions.

Senior Buyer/Planner---PELTON & CRANE, Charlotte, NC

Continuously improved order management of standard catalog items through comprehensive review of MRP suggestions, analysis of sales history, on-time P.O. release, and the judicious use of the expedite process.

Served as ECO Coordinator for in-house Engineering, labeling, and documentation changes.

Successfully collaborated with German counterparts, domestic suppliers, Materials Management, Sales/Marketing, and Customer Service, to ensure customer order service levels and inventory turns were met.

Prepared shortage reports for Customer Service and Marketing to minimize delivery shortages to key customers.

Supported Finance to resolved purchase order pricing variances and Receiving issues.

Primary MRO purchasing support to Marketing, Production, Finance, Environment Health/Safety, and Customer Service.

Senior Buyer/Planner---DYSTAR, LP, Charlotte, NC 2006-2009

Successfully managed a materials portfolio of over $12 million per year, by meeting management's goals of inventory turns, customer service levels, and stock levels.

Coordinated monthly review of product portfolio, with Product Business Management, to set forecast targets (APO/DP) to meet optimal customer service levels, and cost targets.

Analyzed selected products that historically presented supply issues, then, if required, corrected lead-times, minimum order quantities, and/or forecast quantities.

Maintained the SAP Master Data accuracy for products within assigned portfolio.

Production Planner---STEFANO FOODS, INC., Charlotte, NC 2002-2005

Set weekly production schedules based on an analysis of forecast requirements, sales orders, available finished goods inventory (FGI), daily changes to demand, raw material availability, and FGI/Raw material expiration dates.

Prepared weekly finished goods, raw material inventory, and sales comparison report for use in the assessment of production and sales proficiency.

Tracked finished goods inventory and raw material expiration dates to assure the inventories met freshness requirements.

Achieved a projected $100,000 yearly inventory cost savings by reducing or eliminating excessive safety stock and economic batch quantity (EBQ) settings on all FGI and selected raw materials.

Planning Specialist/Business Analyst---APPLIED MATERIALS, INC., Santa Clara, CA 1994-2001

Served as the administrator for the divisional Excess & Zero Demand (E&Z) Inventory Reduction program.

Successfully completed divisional inventory validation and reassignment. Result: reduced quarterly divisional E&Z financial exposure by over $500,000 by transferring unique component part inventory to the correct PBG.

Contributed to a $900,000 cost reduction by identifying excess sub-component-related material and transferring the inventory to subcontract vendors.

Achieved a $90,000 quarterly cost saving by coordinating the rework and reclamation of obsolete and down-revision gas lines, by using the resources of the gas panel shop.

Managed work orders for New Product Introduction team and pilot line production by ensuring the accuracy of bills-of-materials and configuration documentation before the release of work orders. This effort reduced shortages, production downtime, work order variances, and return-to-stock processing.

Prepared shortage reports for purchasing and materials management, resolved work order variances, and implemented work order changes per ECO requirements.

Improved on-time delivery of Field Service kits and assemblies from 65% to over 90%.

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