Customer Service Manager

Profile

Innovative professional, with seven years progressive experience in management, sales, and maintenance supervision. Proficient in analyzing materials and labor costs to prepare bids and secure commercial and residential masonry construction jobs as sub-contractor through relationships developed with local builders and developers. Proactive Human Resources leader experienced in recruiting, hiring and managing five superintendents and 70 laborers of a diverse work force, managing through team leadership. Part owner and manager of landscape business with a profit increase of $750,000 in final year. Contracted with suppliers to provide quality materials for jobs and ensure prompt delivery. An accomplished general manager and salesman for boat dealership with $5 million of inventory. Excels in upkeep and maintenance of various types of heavy equipment.

Professional Experience

GREX (Georgetown Rail Equipment) July 2011 to Present

oCurrent Position: Operating, Safety, and Maintenance Technician

oTraining: Completed Airbrake and Self Propelled Systems schools. ERAIL certified. Safety certified contractor licensed to work on all major Class 1 railroads.

oExcels in maintenance upkeep on all equipment to ensure product reliability.

oDeveloped good working relationships with roadmasters, foreman, and EIC’s.

oAdvanced Lifesaver Certified

Backwater 2 Bluewater January 2010 – June 2011

General Sales and Service Manager

oTrained and motivated, set sales goals and managed sales and service staff.

oAnalyzed the market and costs, determine profit and set pricing for boats

oNegotiate advertising and marketing

oProvide input to determine inventory needs

oTop Producer at 2010 Atlanta GA, Mobile AL, Biloxi MS and Orange Beach AL Boat Shows

Earthcare Landscape Services April 2006 – December 2009

Part Owner/Vice President

oDeveloped new accounts in Jacksonville and surrounding areas

oCustomer relations system for servicing current accounts

oQuality control maintained to insure customer satisfaction and consistent employee performance

oExecuted HR functions including recruiting, hiring and managing two crew leaders and 12 laborers/employees with diverse backgrounds, providing a team work environment

oNegotiated contracts and secured equipment, material and supplies

oOperated and maintained various types of landscape equipment.

oGrew the Earthcare Landscape Services business from $400,000 in 2007 to $1.2Million by 2008

oAcquired Nocatee landscape project and completed under budget and 35 days ahead of schedule

RGM Construction January 2004 – March 2006

Project Manager

oManaged HR functions for five superintendents and 70 employees

oPrepared estimates to bid commercial and residential masonry construction jobs including slabs, block, tilt walls, etc ;

oInitiated cold calls to potential customers and acquired new accounts from local builders and developers in Jacksonville and surrounding areas

oSupported current customers by providing excellent customer service

oMonitored costs of material and labor; ordered materials

oQuality control management linking with budget projections

oScheduled and planned task and staff for each project

oCoordinated with the engineers on detailed schematics for each project.

oLead sales for RGM Construction generating $3/4 million in 2005 business year

Ragtime Tavern July 2000 – June 2004

Bartender Manager

oCreated inventory control system at Ragtime to eliminate employee theft with positive outcome

oProvided customer service to all customers to ensure correct order and satisfaction which brought in over 4 million in sales annually.

River City Brewing Company March 1997 – June 2000

Bartender & Trainer

oCoordinated with management to ensure a safe and inviting environment for all guests

oMaintained proper accountability and quality of product and equipment

Computer Technology Skills

oMicrosoft Word, Excel; Outlook applications

oQuickBooks

Community Activities -

oThe Greater Jacksonville Kingfish Tournament (supports Jacksonville Marine Charities)

oParticipated in multiple 5K runs for charity

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