Manager Position

Russell Garcia

**** ********** ****, *******, ***** 77075

Mobile: 832-***-****

Email: ***********@*********.***

OBJECTIVE

My objective is to obtain a position as a Restaurant Manager. SUMMARY OF QUALIFICATIONS

Seasoned restaurant professional with over 15 years in supervising roles – strong in areas of customer service, operations, quality control, training and developing staff. EDUCATION

University of Houston, C. T. Bauer College of Business, Houston, Texas Bachelor of Business Administration in Management, Minor in Marketing; December 2012 Entrepreneurship Certificate, December 2012 Management G.P.A.: 3.7, Cumulative G.P.A.: 3.7 HONORS AND AWARDS

Magna cum Laude - High Honors 2012

Employment History:

Server

Barnaby’s Café Houston, Texas March 2010 – Present

Promote and sell menu options

Perform multi-tasking steps of service in a fast pace environment

Deliver friendly, accurate, and timely service to as many as 25 guest at a time

Finalize customer payments and account for cash and credit receipts

Resolve issues from dissatisfied guests

Assist team members

Banquet Captain

Maggianos Little Italy Houston, Texas June 2003 – February 2009

• Maintained strong rapport with clients throughout all phases of the event process

• Assisted in sales process with Banquet Sales team

• Supervised up to 40 employees per shift

• Made bi-weekly department schedule

• Secured client-payments of up to $20,000 per shift

• Resolved staff, guest, and client issues

• Ensured food, beverage, and service standards

• Conducted pre-shift meetings

• Worked closely with Management Team and Chef

• Maintained all Banquet Department inventories

• Updated payroll system for Banquet Staff

• Monitored employees hours to avoid overtime

• Followed all opening and closing systems

Server

Katz’s Deli Houston, Texas 2002-2003

Promote and sell menu options

Perform multi-tasking steps of service in a fast pace environment

Deliver friendly, accurate, and timely service to as many as 25 guest at a time

Finalize customer payments and account for cash and credit receipts

Resolve issues from dissatisfied guests

Assist team members

Manager

Tony Mandola’s Seafood Restaurant Houston, Texas 1998

• Supervised up to 30 employees per shift

• Made bi-weekly department schedule

• Resolved staff, guest, and client issues

• Ensured food, beverage, and service standards

• Conducted pre-shift meetings

• Responsible for hiring and terminating staff

• Responsible for ordering all products for FOH and BOH

• Responsible for producing payroll

• Responsible for all areas of restaurant operations; FOH, BOH

• Followed all opening and closing systems

• Responsible for training and developing all staff Lead Captain-Trainer

Gulf Grey Hound Park Houston, Texas 1994-1997

• Supervised up to 35 captains per shift

• Made trainees schedule and trainers schedule

• Held training classes

• Verified that all opening and closing captain duties were done

• Worked closely with FOH and BOH management team

ACTIVITIES

Member, Music Ministry at Mercy Street Church

Mentor, Salvation Army Adult Rehabilitation Center SKILLS

Email, Microsoft: Excel, Word, and PowerPoint

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