Professional Summary and Skills

Help desk technician accomplished and energetic with a strong history of accomplishments in supporting infrastructure and users. Motivated leader with strong organizational and prioritization skills. Help Desk professional with 5+ years’ experience in Computer Operations, Technical and Help Desk support.

5 years of progressive computer/network operations experience in large global data centers with mixed computing environment

5 years providing Help Desk support to users, earning a solid reputation for productivity, complex problem resolution and professionalism.

Technical Skills

Languages PHP, Java, JavaScript, XML, C, C++,MySql, Html5, CSS3, UML (5+ years experience)

Operating Systems Windows Xp, Windows 8, Windows vista, Linux, Windows server 2003, Windows server 2008, Windows Small Business Server 2003, Windows Server 2008 for Windows Essential Server Solutions.

Tools Eclipse, notepad++, brackets, apache, Mysql Administrator, PhpMyAdmin.

TECHNOLOGIES MS Office TSO FTP/ NDM TCP/IP Netview Active Directory MVS/ESA HP Openview VTAM DPU/MacAfee Command Post CISCO Routers JES2 SMS

SharePoint MS Exchange VPN/SecurId VoIP, HTTP, SSH, SMB, LDAP

Experience

Cameron Nov 2013-2014

Inspect equipment and read order sheets to prepare for delivery to users.

Modify and customize commercial programs for internal needs.

Oversee the daily performance of computer systems.

Answer user inquiries regarding computer software or hardware operation to resolve problems.

Enter commands and observe system functioning to verify correct operations and detect errors.

Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.

Matindustrie Apr 2009-2010(Venezuela)

System Analyst

Use computers for various applications, such as database management or word processing.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Provides computer help desk support via telephone communications with end-users.Performs diagnostics and troubleshooting of system issues, documents help desk tickets/resolutions, and maintains equipment inventory lists.

Develop or maintain internal or external company Web sites.

Learn to operate new office technologies as they are developed and implemented.

Train and assist staff with computer usage.

Prepare conference or event materials, such as flyers or invitations.

Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.

Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes.

Determine computer software or hardware needed to set up or alter system.

Recommend new equipment or software packages.

Cordagro (Computers System Analyst-) Aug 2007-2009(Venezuela)

Use computers for various applications, such as database management or word processing.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Provides computer help desk support via telephone communications with end-users.Performs diagnostics and troubleshooting of system issues, documents help desk tickets/resolutions, and maintains equipment inventory lists.

Develop or maintain internal or external company Web sites.

Learn to operate new office technologies as they are developed and implemented.

Train and assist staff with computer usage.

Prepare conference or event materials, such as flyers or invitations.

Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.

Review and analyze computer printouts and performance indicators to locate code problems, and correct errors by correcting codes.

Determine computer software or hardware needed to set up or alter system.

Recommend new equipment or software packages.

Education

Informatics Engineer. Instituto Universitario Jose Antonio de Anzoátegui (IUTJAA), Venezuela. 2007

Informatics Technologist. Instituto Universitario Jose Antonio de Anzoátegui (IUTJAA), Venezuela. 2007

Software Developers Program (Aplication e-Bussines), Mision Ciencia Venezuela 2007

Application Development IBM Advanced Career Education, 2007-Venezuela (960 hours)

IT and Networking fundamentals Advanced Career Education, 2007-Venezuela (960 hours)

Programming Fundamentals Advanced Career Education, 2007-Venezuela (960 hours)

Administrator GNU/Linux Centro Nacional de Tecnologias de Informacion (80 Hours) 2008, Venezuela

Web Design (HTML5 Y CSS3) Programate C.A. (24 hours) 2015

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