Customer Service Administrative Assistant

** ******** ****** **** ******, NJ ***** 862-***-**** *******.********@*****.***

Veronica Kennedy

SUMMARY

A versatile and driven team player with experience in operations and compliance with a strong focus on quality seeking an opportunity in a challenging and diverse business environment not limited to manufacturing that will take full advantage of my skills and ambition

EXPERIENCE

2/2000-4/2009

Colgate- Palmolive

Morristown, NJ

Focus Resource for Quality/Operator-Technician

Skilled computer user with experience in MS Word, Excel, Access, SAP and proprietary production reporting and release software

Integral quality team member performing tasks such as OOS components and product quarantine and disposition, reject inventory management, corrective and preventative action, coordination and management, and supplier interaction

Closely interface with personnel across facility including Making, Operations, R&D, Engineering, QC Labs, Warehouse and Maintenance Department

Supports & organize safety initiatives through coordination and implementation of areas safety audits

Drives customer service through coordination of positive release and production release through supply chain. Coordination includes: gathering preliminary analysis of finished and in-process test results, supplying daily production and testing summaries for management approval and final release

Point of contact for International finished production Certificates of Analyses and Manufacture

Valuable team member for new product launches, in charge of coordinating stability sample gathering, Marketing sampling for Soft Soap and Under Arm

Skilled and efficient operator with experience in equipment maintenance and change over in a medium to large scale facility (100,000 cases/day)

Played an active role in new product launches

1998-2000

Prudential Insurance Company

Livingston, NJ

Administrative Assistant

Provided administrative support for 2 Vice Presidents and a Director of Claims

Managed files of Insurance Fraud Unit (open/closed/pending) cases

Scheduled monthly teleconference meetings along with off site quarterly meetings

Maintained minutes from meetings and on occasions took responsibilities for Vice President(s) to review and update cases with Fraud investigators

Played an active role in managing personnel schedules in the absence of VPs and/or Director

1993-1998

Hoffman La Roche

Nutley, NJ

Training Coordinator

Published and distributed in-house course catalog quarterly

Coordinated classroom set-up

Scheduled, maintained and assisted employees in Self-Study courses

Managed and recorded status of enrolled, completed, canceled, and wait-listed employees for quarterly class schedule

Maintained lending software library

Played active roll in backing up software help desk

1981-1992

IBM

West Orange, NJ

Support Service Administrator/Librarian

Scheduled and maintained computer loan equipment, videos logbooks for on/off site employees and Business Partners

Managed vendor payable for facility on site expenses

Interfaced with Marketing, Sales personnel to coordinate seminars to present new products to the public

Point of contact for Business Partners coordinating on/off site presentations

Skilled in equipment set-up for seminars on and off site locations

EDUCATION

9/80-6/81

School for Executive Secretaries

Newark, NJ

Awards

Branch Manager Award/ Mean Services Award/ Recognition Award

REFERENCES

References are available on request.

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