Customer Service Assistant

Tammy D. Dolores

**** **** ****, ************, ** 32217 – 904-***-****

PROFESSIONAL SUMMARY

I am a highly driven professional with 15+ years of strong Administrative Duties. Experienced in providing support to senior executives in a variety of career genres. I am a team player focused on conducting business with integrity while demonstrating courtesy, dignity, and respect to all. EXPERTISE

Strong organizational and planning skills * High attention to detail * Excellent Oral and written communication skills * Ability to multi task, organize and prioritize * Proficient in Microsoft Office Suite * Knowledgeable in Raisers Edge * Proficient in ADP

* Expense and Mileage Reimbursements * Accounts Payable and Receivable * Travel arrangements * Calendar Management * Meeting facilitation * Special event planning * Able to work collaboratively in a team environment * Ability to take initiative and make independent decisions * Exhibits high level of professionalism and confidentiality with the skills to interact with all levels of staff, executives and external relations

EXPERIENCE

April 2014 – Present Girl Scouts of Gateway Council, Jacksonville, FL Office Manager

Oversee daily functions of the customer service desk

Process Expense and Mileage Reimbursements

Prepare and documented payroll

Inventory control - supply and documentation

Manage day-to-day office operations

Calendar management

Provide HR/Payroll, accounts payable and fund development support June 2009 – November 1, 2013 Nemours Foundation, Jacksonville, FL Executive Assistant I

Executive Assistant to Vice President of Physician Practices

Prepared and processed expense reports

Prepared Power Point presentations and Visio charts/flows

Billing reconciliation

Facilitated meetings, prepared agendas and meeting minutes

Coordinated travel arrangements

October 2006 – June 2009 Nemours Children's Clinic, Jacksonville, FL Executive Medical Secretary

Provide administrative support to the Department of Radiology

Worked closely with the Department Chair maintaining hospital and clinic rotation of radiologist

Responsible for the upkeep and renewal of Credentialing

Answered phones and routed calls accordingly

January 2006 – October 2006 Nemours Children's Clinic, Jacksonville, FL Medical Secretary

Provide administrative support to the Division Chief of Hospital Pediatrics

Helped establish an effective billing system to capture charges

Responsible for the upkeep and renewal of Credentialing

Answered phones and routed calls accordingly

EDUCATION

2001 2002 University of North Florida, Jacksonville, FL Continuing Education – Medical Secretary Program ACTIVITIES

January 2013 – October 2015: Planning committee for 2013 Jacksonville’s Finest event to benefit the Cystic Fibrosis Foundation

October 2011: Chaired the Silent Auction Committee for the Nemours Annual Gala. October 2010: Planning committee for the Silent Auction Committee and Logistics Committee for the Nemours Annual Gala

December 2008 – 2012: Volunteer for the Annual Gingerbread House Extravaganza sponsored by the Jacksonville Historical Society

REFERENCES AVAILABLE UPON REQUEST

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