Career Overview

Hard-worker with great customer service and organizational skills.

Core Strengths

Creative Problem Solver

Excellent Communication Skills

Microsoft Word, Excel, Outlook & PowerPoint Proficient

Customer Service

Excellent Organizational Skills

Type 40 WPM

Accomplishments

Received recognition for having consistent “Perfect-5 Shop’s” at Wells Fargo.

Work Experience

Customer Finance Specialist

March, 2015-present

IQor- Sprint Charlotte, NC

Collections, Troubleshooting phone lines, Customer Service Issues for Sprint

Day Porter

December, 2014-March 13, 2015

ICCS

Cleaned bathrooms on 14 floors for MetLife

Teller

September 2013 – November 2014

Wells Fargo – Belmont, NC

Uncovered customer needs that would help them succeed financially.

Abided by all current monetary regulations.

Paid close attention to the details of all transactions to prevent fraud/loss exposure.

Maintained positive rapport with all customers to ensure financial loyalty with Wells Fargo.

Surpassed daily sales goals by engaging with every customer using Wells Fargo’s Teller Roadmap.

Custodian

April 2012 – March 2014

ISS Facility Services – Charlotte, NC

Cleaned offices, residential areas, and other common areas.

Made sure all areas met company standard for cleanliness.

Ink Room Technician

April 2009 to July 2012

Ferguson Box Co. – Charlotte, NC

Transported 50 gallon ink buckets to various machines for distribution among machinery.

Maintained inventory supply of ink used for the facility.

Custodian

October 2008 to April 2009

Ferguson Box Co. – Charlotte, NC

Cleaned offices, residential areas, and other common areas.

Made sure all areas met company standard for cleanliness.

Customer Service Representative

May 2005 to October 2008

Ferguson Box Co. – Charlotte, NC

Created customer order invoices and sent them to warehouse for production/shipment.

Assisted customers in the warehouse’s sample area with purchases determining their suitability needs.

Oversaw board orders for accuracy before being sent to supplier.

Maintained excellent organization with invoices.

Assisted all customer inquiries, directed them to appropriate departments and personnel.

Plate Room Technician

February 1998 to May 2005

Ferguson Box Co. – Charlotte, NC

Transported printing plates and ink to various machines for operating use within warehouse.

Maintained printing plates; washed/fixed/stored plates in designated areas.

Education

Central Piedmont Community College

Charlotte, NC

Office Administration

Graduated May 2013 from Office Administration GED Program with a 3.0 GPA

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