Customer Service Representative, janitorial, warehouse
Resume:
Career Overview
Hard-worker with great customer service and organizational skills.
Core Strengths
Creative Problem Solver
Excellent Communication Skills
Microsoft Word, Excel, Outlook & PowerPoint Proficient
Customer Service
Excellent Organizational Skills
Type 40 WPM
Accomplishments
Received recognition for having consistent “Perfect-5 Shop’s” at Wells Fargo.
Work Experience
Customer Finance Specialist
March, 2015-present
IQor- Sprint Charlotte, NC
Collections, Troubleshooting phone lines, Customer Service Issues for Sprint
Day Porter
December, 2014-March 13, 2015
ICCS
Cleaned bathrooms on 14 floors for MetLife
Teller
September 2013 – November 2014
Wells Fargo – Belmont, NC
Uncovered customer needs that would help them succeed financially.
Abided by all current monetary regulations.
Paid close attention to the details of all transactions to prevent fraud/loss exposure.
Maintained positive rapport with all customers to ensure financial loyalty with Wells Fargo.
Surpassed daily sales goals by engaging with every customer using Wells Fargo’s Teller Roadmap.
Custodian
April 2012 – March 2014
ISS Facility Services – Charlotte, NC
Cleaned offices, residential areas, and other common areas.
Made sure all areas met company standard for cleanliness.
Ink Room Technician
April 2009 to July 2012
Ferguson Box Co. – Charlotte, NC
Transported 50 gallon ink buckets to various machines for distribution among machinery.
Maintained inventory supply of ink used for the facility.
Custodian
October 2008 to April 2009
Ferguson Box Co. – Charlotte, NC
Cleaned offices, residential areas, and other common areas.
Made sure all areas met company standard for cleanliness.
Customer Service Representative
May 2005 to October 2008
Ferguson Box Co. – Charlotte, NC
Created customer order invoices and sent them to warehouse for production/shipment.
Assisted customers in the warehouse’s sample area with purchases determining their suitability needs.
Oversaw board orders for accuracy before being sent to supplier.
Maintained excellent organization with invoices.
Assisted all customer inquiries, directed them to appropriate departments and personnel.
Plate Room Technician
February 1998 to May 2005
Ferguson Box Co. – Charlotte, NC
Transported printing plates and ink to various machines for operating use within warehouse.
Maintained printing plates; washed/fixed/stored plates in designated areas.
Education
Central Piedmont Community College
Charlotte, NC
Office Administration
Graduated May 2013 from Office Administration GED Program with a 3.0 GPA
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