Operations, Financial and Budget Analyst
Resume:
Bruce E. McCormick
Colorado Springs, CO
***@****************.***
SKILLS:
Microsoft Office® (VBA programming; interactive spreadsheet analysis & design Excel (advanced)
Word
Access
Project
PowerPoint
Outlook
Variance Analysis
Metrics: Valid & Actionable -Creation, Analysis & Reporting
Data Visualization
Budget
Risk Management
Project, Program and Operations Management
Continuous Improvement Customer Retention
Conflict Resolution
Business Development
Operational systems engineering & interface.
Ongoing studies and application of business disciplines including Six Sigma, PMBOK & EVM, FAR (Federal Acquisition Regulations).
SUMMARY: Progressive history of positions inclusive of absolute autonomy through managing 150+ employees/contractors, building strong professional relationships and highly motivated teams using a holistic approach networking throughout other departments to coordinate efforts and maximize efficiency, focus on accountability and performance development. Long standing history of project and program conception, instigation, control, analysis & reporting. Reputation for intense discerning assessment of challenges, continuous improvement, maximizing return of resources, establishing and inspiring teams to expect, pursue and attain superior performance.
Experience:
Xerox Corporation 08/2013 – 12/2014
Business Services Division
Operations Modeling, Analysis & Reporting: 05/2014 – 12/2014
Creation, implementation and continuous improvement of metrics for discovering and defining strengths, opportunities, weaknesses and threats (SWOT), Track & report on project progress, variance from SOW (Statement of Work) & SLEs (Service Level Expectations) relative to revenue generation and profitability, strategic and tactical solution development, implementation and control; additional initiatives including critical assessment of ongoing operations and proposals. Site-wide Operations and Statistical Analysis, Assessment & Reporting to Corporate:
By request, created presentation for divisional vice president for conference with senior executives of client corporation portraying site operational achievements and trends in best positive light (created both narrative and charts).
By request, created system of key metric regular interval reporting, charting, extrapolation, analysis & assessment thereof for divisional vice president, detailing operational variance, additionally estimating additional financial & related resource investment necessary (inclusive of baseline budget creation) to sustain the operation when variance was projected to exceed operational tolerance and/or SOW service level stipulations.
Defined need for and created a tracking system for analysis of security infractions and communications of same with client corporate security, eliminating omissions, increasing control and significantly increasing site’s rating by client firm and confidence levels.
Created an integrated site-wide absenteeism tracking system to unify the efforts of 10 to 12 supervisors over a workforce of approx. 325 persons. Prior to this system, supervisors ran independent ad-hoc uncoordinated methods which were confusing (at best) for middle management to work with, much less effectively manage.
As a direct result of my efforts, quality of production analysis and reporting increased our ability to target weaknesses in personnel and systems and to develop solutions to solve these opportunities.
Created supervisory tracking and analysis tools enabling site team of supervisors to manage teams of customer service agents with increased insight and efficiency.
Time study analysis and charting to maximize team efforts and expose potential weaknesses/threats enabled team management to substantiate or dismiss suspicions.
Staff Supervisor: 12/2013 – 05/2014
Managed a team of 18 direct reports and quickly became top ranked group on site: Operations, Quality Control, local HR Administration., Policies and Procedures, Project Management.
Customer Service Agent: 08/2013 – 12/2013
Support for customer base of contracted clients in a Business Process Outsourcing setting (where support services are provided as an outsourcing option to contracted clients).
Target Corporation 09/2010 – 07/2013
Logistics Team Trainer
Provide guidance, motivation and support to a diverse team of 12 people accounting for 37 product classes with an average value of $4MM, ranking in the highest accuracy scores in the district.
Multiple “Employee of the Month” awards every year for my contributions.
Trained an average of three regular employees and several management program trainees per month on store policies, procedures, security, safety and equipment operation. Training feedback has been extremely positive and recognized as “exceptional” by management.
Cross-train an average of three employees per month to help facilitate greater efficiency within the store departments. This initiative has promoted flexibility and provides knowledgeable emergency staffing despite shortfalls in personnel.
Directly responsible for creating an internal team training manual addressing specific operating dangers from certain types of machinery, promoted practices that streamline interface with other departments, logistical planning, expectations and control.
McCormick & Associates, Inc. d/b/a Municipal Funding 1985 – 2010
President, CEO
Provide strategic vision for project and equipment acquisition for client entities, including involvement with commercial, industrial, municipal and government entities. Provide financial statement, operational management and contract consulting services.
Successfully framed income flows to win the bidding process as contracted for a firm valued at $14MM under contract for one of the largest legal firms in the Detroit metropolitan area: Kemp, Klein, Umphrey, Endelman, et. al., by John Kemp, CEO. Created and ran financial models as Senior Financial Analyst and consultant as part of a team with four attorneys and six major institutional investors.
Integrating operations with Lease Corporation of America, Inc., developed primary research, analysis, operational implementation and products driving sales, operational development and efficiency.
Directly responsible for developing and managing an average of $18MM annual revenue.
Core leadership team, full and regular stakeholder relations. Grew the firm from 3 key people to 125 employees spanning Operations, Marketing, Vendor Relations, Accounting, Customer Retention Management, Supply Chain Management, General Office Staffing and primary internal resource for Legal considerations (Account management, Contract Design and Contract Negotiations, legal document review and wording).
Negotiated annual service contracts of $250,000/year +; created formal credit research/credit approval guidelines and manuals to set and inspect internal standards providing a further hedge against internal malfeasance, major account and transaction financial statement and operations analysis.
By personally developed metrics and statistical analysis caught every major attempt at fraud at early stages.
Directed development of collections and asset recovery for a 3,000 account internal portfolio inclusive of budget design, control and reporting.
Specified, negotiated and directed IT Implementation. Responsible for further Growth and Integration, major hardware and software acquisition and transitions, taking the firm from stand-alone computers to fully integrated and secured platform with multiple interfaced software systems working closely with vendor sales and technical teams to provide efficient enterprise resource management significantly increasing interdepartmental efficiency, internal performance metrics and control, fraud detection.
Trained new and ongoing internal and external sales teams, significantly increasing sales resulting in 15% to 50% increase in revenues.
Competitive market analysis, program and product development, analysis, projections and positioning.
Designed customer retention programs and administration
Business Development/Operations Management and Financial Analysis for Eastern Equipment Associates
Provide economic forecasting and operational budgetary guidance for $2MM in internal asset streams.
Provide investigation, financial analysis, operational legal opinions and guidance for an average of $2MM proposals per month.
Create and maintain an interactive website, including security certificates and protocol for the transmission of secure encrypted data, and established first secure online application system for Eastern Equipment Associates.
National Livestock Producers Association/National Institute for Animal Agriculture 07/2012 – 12/2012
IT Manager, Database Consultant: Contract
Contracted to analyze and correct an existing Microsoft Access database installation and deployment. Corrections included normalization level (NL1 through NL3) concerns throughout a 20,000 + member database. Outstanding results included:
o Significantly reducing the error rate by 35%,
oCreated safeguards to ensure proper input of contact information and
oImplemented precision data-mining capabilities.
Created an initial operational Graphical User Interface (GUI) for the ease and logical input and lookup of data, enabling ease and accuracy of input of data and extraction of specific data for research, reporting and analysis.
Terminated network access security breach openings which left sensitive data of multiple internally controlled organizations open to outside infiltration.
Education:
Bachelor of Business Administration: Western Michigan University
Business Management & General Business Administration Majors; Accounting - Finance, Accrual and Cost Minor.
Accreditations and Business Community Involvement:
National Federation of Independent Businesses (NFIB)
Member of the Michigan Executive Council (Board of Directors) 1997 – 2001
National Association of Equipment Leasing Brokers (NAELB)
National Science Teachers Association (NSTA)
Return To Work, Inc. (Return2Work.org)
Security/Background Checks
Full background check including drug screening
Admitted as one of the few civilians to tour NORAD ACC in a post-9/11 world.
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