Managment

RABIJA ZECO

**** **** ********** *****, ************, FL 32217, Tel 904/729 8423, Email: *******@*****.*** SUMMARY OF QUALIFICATIONS

Extremely self motivated and results driven professional with exceptional leadership skills and an extensive background in the following broad based competencies: MARKETING NEW BUSINESS DEVELOPMENT PROJECT MANAGEMENT OPERATIONS MANAGEMENT CONTRACT NEGOTIATIONS STAFFING & EMPLOYEE DEVELOPMENT Solid track record of innovative program development that contributes significant increases in customer loyalty, gross revenue, and profitability and brand recognition. Proven ability to successfully integrate programs into existing infrastructure, streamline operations and increase productivity and company profit.

Skilled in the creation and implementation of comprehensive training initiatives to develop and retain effective service and sales teams.

Established credibility and leadership with all levels of management. PROFESSIONAL EXPERIENCE

November, 2014 present, AAG Services Inc., Regional Manager Responsible to drive area sales and profit plans to budget through successful leadership, organizational plans, customer service, and outstanding execution of all field operations strategies, consistently across all stores. Know and manage the business by effectively using sales reports, assessing departmental results, and developing specific actions directly related to business development and growth, consistently across all stores Lead and direct the development of department level sales goals and action plans for store teams directly tied into measurable results and timely and consistent execution. Know our customer by interacting with the customer on the sales floor and observing shopping behaviors, and associate/customer experience.

Responsible to ensure that all associates are current and up to store management teams through organized and scheduled conference calls and email communication. Ensure the overall people plan of the area reflects high standards, bench and succession planning, coupled with consistent mentoring and people development.

Manage stores to work within labor scheduling budget/models, both hours and FT/PT ratio as well as AHR. Direct a standard with store schedules that reflects a store staffing approach that meets the customer needs. Ensure stores have bench strength for future management needs both in existing and new store markets. Responsible to maintain a current career path/associate assessment overview of each store team, and the Area as an operating unit.

Manage store management teams towards acceptable Store Operations/Human Resource audit compliance scores. Conduct training/inspection audits quarterly in each store. Understand and administer the HR policies and procedures and ensure compliance with them, consistently between stores.

2008 November 2014, the Remington @ PVB, AIMCO, Community Manger Conduct all business in accordance with AIMCO policies and procedures. Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other Federal and State laws. In conjunction with the RPM, l assisted in formulation of budgets for each upcoming calendar year. I was responsible for staying within the established budget guidelines throughout the year. I actively maintained and reported monthly variances and narratives.

Ensured that all rents are collected when due, and posted in a timely manner. Made sure that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis. Performed evictions, utility cut offs and landlord liens as required on delinquent rents. Constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance. I was responsible for approving and submitting all invoices to corporate office for payment.

Hires, trains, motivates and supervises all on site staff in order to achieve operational goals of assigned community. This includes new employee orientation and training, ongoing formal and informal performance evaluation, review and approval of timesheets, instructing and advising on site staff of employee procedures and guidelines.

Provides comprehensive feedback to non performing employees. Facilitates disciplinary procedures and documentations up to and including terminations of employment if necessary. Conducts on going training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.

Reports all liability and community incidents to the corporate office immediately. Ensures that all workers’ compensations claims are reported and proper paperwork is completed. Ensures that lease files are complete and that completion of leases is being executed property. Approves in writing all leases on the property.

Responsible for offices opening on schedule, condition of office, and model apartment. Maintains records on all aspects of management activity on a daily, weekly, and monthly basis. Submits required reports to corporate offices on a weekly and monthly basis. Review all notices to vacate to determine the cause of the move out. Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.

Updates board indicating vacancy status on a daily basis. Coordinates with maintenance and make ready staff to ensure timely condition of apartments after move out. Work closely with Maintenance Supervisor to monitor and schedule all maintenance activity. Conduct market surveys monthly and provide trend report information. Shop competition and be aware of neighborhood market conditions.

Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.

2005 12/01/2008 Citrus Landing INC, Regional Manager, Jacksonville St. Petersburg, FL Area Established plans and administered the overall policies and goals for offices in Jacksonville and St. Petersburg Area. Responsible for developing and implementing strategic direction and managing the branch’s activities for the loan processing. Additional responsibilities include ongoing project and contract management, and systems integration responsibilities in coordination with home office departments, 3rd party vendors, and contractors.

Assisted in development of new services, pricing strategies and marketing, milestone tracking reporting to achieve profitability and growth targets

Developed workflow processes including, but not limited to, loan pipeline management, labor management, operating profit, financial analysis, customer acquisition and retention Facilitate vendor/outsourcing solutions, including RFP and vendor selection processes Apply underwriting standards to our various investors to each transaction to ensure liquidity. Managed operations staff (particularly Managers, Processors, Underwriters, and Closers) to ensure that the loan applications are completed fully, that the necessary supporting documentation is received, and that the loans close as scheduled

Implemented training and development courses to promote cross training to enhance productivity, resulting in decreased overtime dollars and improved overall strength of team Collaborated with corporate trainer to design and establish all training and development curriculum Assured that all employees are operating within full compliance with mortgage industry regulations, including the Fair Credit Reporting Act, the Real Estate Settlement Procedures Act, the Community Reinvestment Act, Truth in Lending laws.

Ensuring compliance with established corporate and regulatory policies and procedures Effectively utilized compensation tools to differentiate rewards for performance Implemented program schedule for Performance Management resulting in 100% of performance appraisals completed on or before the effective date

Developed and implemented quality assurance programs that resulted in increased performance and productivity. 2003 2005 Citrus Landing INC, Marketing Director, Jacksonville, FL Formulated long and short term marketing and advertising strategies, public relations, and internal/external communications in support of Citrus Landing initiatives. Planed and managed the activities of the marketing and sales staff to ensure compliance with regulatory agencies and Citrus Landing policies and procedures. Manage and develop departmental budget. Participated management meetings, including strategic planning and presenting to prospective investors.

Manage scope, short term and long term marketing and advertising strategies, budget; business case development and presentations, business requirements and gap analysis designed to achieve company goals, as identified in the Citrus Landing strategic plans and in consent with management. Design, initiate and complete market surveys to ascertain the need and/or demand for new services and use research data to evaluate existing services, market segments and customer targets, and profitability. Recommend changes as necessary in the process, delivery, and pricing of services. Created and maintained industry and market research resources to provide management with statistics and information for use in developing and implementing strategic plans. Researched services and rates offered by the competition and utilized data to develop strategies for positive reinforcement of the company’s position in its markets. Utilizes input from various departments to make recommendations regarding geographic expansion, market share enhancement, and customer prospects. Formed and managed project teams, maintained networking base of marketing resources and build team collaboration to keep awareness of industry issues, trends, developments and marketing tactics to ensure the company’s competitive position in the market area. Oversee the design and creation of literature, brochures and other marketing materials and ensure regulatory and policy compliance and effective distribution to customers and general public. Develop materials and programs to be used in training staff in customer service to ensure appropriateness and effectiveness to Citrus Landing and marketing goals. Managed project issues and mitigated risks, delegated and assisted in prioritization of tasks, determined needed resources and dependencies and tracked progress of the marketing staff to ensure successful and timely completion of projects and in coordination with company’s goals and objectives. 2001 – 2006 Jacksonville Area Legal Aid

Paralegal for Immigration Attorney, Immigration Project, Legal Aid, Jacksonville, FL Performed intake and prescreening of new clients. Translated, typed and maintained various legal immigration documents and outreach brochures. Performed other tasks as needed. Assisted in opening, maintaining and closing files, preparing, filing and serving legal documents Worked closely with federal and state agencies on obtaining information Managed attorneys access to various Oracle databases and trained staff in Oracle based reporting Draft legal memoranda, pleadings and motions, Legal research, State and Federal reporting 1994 1998 Owner/Manager, Berlin, Germany

Financial goal planning and tracking. Annual budget process and forecasting of sales and customer counts. Staff and management supervision, training and development, and performance appraisals. Purchasing and quality control of all restaurant supplies, food, liquor, beer and wine. Management of all cost of sales categories and controllable expenditures. Sales building through promotions and store marketing. Responsible for the maintenance of the entire restaurant, including cleanliness and repairs. Facilitate vendor/outsourcing solutions, including RFP and vendor selection processes EDUCATION

Koco Racin Community College, Skopje, Macedonia

Associate Degree in Business Management, I am fluent in Bosnian, Croatian, Serbian, some German and Spanish. MANAGEMENT TRAINING

Franklin Covey Time quest, Interaction Management, Situational Leadership, Presentation Skills, etc. Onesite, Epro, Etime

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