Customer Service Rep

Adriana Vasquez

323-***-**** *******.*.****@*****.*** 2022 e 112th St Los Angeles, CA 90059

PROFESSIONAL OBJECTIVE:

To find a position with a company where I can fully utilize my previous experience as a customer service for both personal and professional growth.

SUMMARY OF QUALIFICATIONS

Highly organized individual offering over 5 years of responsible experience.

Warm, friendly and congenial: possess outstanding ability to quickly develop rapport with those from various ages, professions and culture: excellent customer service skills both in person and via the telephone; understand the importance of providing excellent customer service at all times.

Outstanding oral communication skills; bilingual Spanish; computer literate in the use of Microsoft Word Excel.

August 2013-Present Attended school/Smart and Final Los Angeles, CA

Cash Register

Assist customer with purchases, returns and credits. Stock inquiries and restocking.

December 2012- July 2013 Culver City, CA

Customer Service Rep/Call Center

Handled 100-120 inbound calls per day in a call center, entering and updating account information, confirmed orders and scheduled ETA for customers, provide customers with assistance in problem solving with their accounts, researched delivery dates and payments on accounts, faxed and mailed reprints of invoices per customers request, made corrections and adjustments on accounts, noted each accounts on any follow up was needed.

September 2012- October 2012 Temporary employment/Aerotek/ARCA Compton, CA

Call Center

Inbound call center, 65-80 calls a day; Scheduled pick up for new customers with in the US for recycle/replacement of refrigerators/freezers. Customer serviced on behalf of over 25 electric utility companies; including LADWP and SCE explained the program details and confirmed scheduling. Assisted customer with program inquiry; noted every call and logged it.

March 2012 – September 2012 Toyota, Commercial Finance /Rose International Inc., Torrance, CA

Manager, Sandra Carus in Commercial Finance

Issued Equity of Transfer in the department with Commercial Finance .Maintained contact with current customer conducted outbound d and inbound call environment. Noted each contact with customer or any change in the customer’s file, in SAP and

Ones I received an email with potential transfer I created reports, collected Articles of Incorporation, and made sure the documents needed were submitted for approval to credit dept. Drafted new Lease Agreement and submitted all paper to supervisor for approval. Once all legal documents were approved and signed I would submit the New Lease Agreement to the new customer.

December 2011- March 2012 MobileMessenger/SuperiorGroup Culver City, CA Customer Service Rep/Call Center

Handled 100-120 inbound calls per day in a call center, entering and updating account information, confirmed orders and scheduled ETA for customers, provide customers with assistance in problem solving with their accounts, researched delivery dates and payments on accounts, faxed and mailed reprints of invoices per customers request, made corrections and adjustments on accounts, noted each accounts on any follow up was needed.

From Mid 2009 through Spring of 2011 Maternity Leave

October 2010; I was also actively looking for permanent/temp assignments.

August, 2007 – May, 2009 Michael Stars Inc., Hawthorne, CA

Customer Service

Worked for Michaels Stars Inc., website as a customer service rep www.michaelstars.com. Promoting, selling, and recommending garments. Entering and updating account information and handled 20-40 outbound and inbound calls on a daily basis. Placed new order over the phone or through the website, issued store credit using Commercial Ware program. Handle customer inquiries like product knowledge, complaints and billing information. Reviewed damaged items to determine proper credit adjustments.

November, 2006 - August, 2007 Interstate Personal (Agency) Torrance, CA

Customer Service

Handled 50-65 inbound calls per day from consumers. Entered new order and reorders, answered FAQ on product knowledge. Utilized company programs like Commercial Ware and SAP

EDUCATION:

June, 1996- June, 2000 Huntington Park High School Huntington Park, CA

General Education

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