Customer Service Assistant
Resume:
Edith M. Richardson
314-***-**** Hanley Hills, MO 63133 *****.************@*****.***
www.linkedin.com/in/edithrichardson
Executive Administrative Assistant
SUMMARY OF QUALIFICATIONS
Executive Assistant with 15 + years’ experience supporting Senior Management, CFO & COO, and Board of Commissioners, in a broad range of complex administrative duties. Outstanding team player with a proven ability to organize and prioritize tasks in high-pressured environments. Skilled in meeting planning, calendar management, travel arrangements, managing and coordinating projects, budget preparation and reconciling expense reports. Solid reputation and a strong commitment to delivering outstanding customer service and recognized for excellent problem-solving and time management skills.
CORE COMPETENCIES
Executive Legal HR Support Corporate Event Planner Office Management
Project Records Management Travel Coordinator (Concur) Business Administration
Financial Expense Reports MS Office Applications Customer Service
PROFESSIONAL EXPERIENCE
POST HOLDINGS, INC. St. Louis, Missouri 09/2013 –05/2015
Post is a leading manufacturer, marketer and distributor of branded ready-to-eat cereals in the United States and Canada.
HR Administrative Assistant
Provided effective HR support for the SVP of Human Resources, Sr. HR Generalist, Corporate Recruiter and Benefits department with various human resources projects and assignments
Posted positions on niche job boards, social media resources and corporate career website
Created and maintained personnel files for completeness to ensure compliance with company policies
Re-evaluated and designed job descriptions for 200 employees
Scheduled pre-employment background check and drug screenings
Prepared offer letters, benefit packets and new hire paperwork
Coordinated travel arrangements, reserved hotel and transportation for candidates
Sourced, recruited and developed pipeline of candidates for hard to fill professional positions
Facilitated interviews, phone screens and scheduled appointments for hiring managers
Initiated onboarding process, tracked pre-hire paperwork
Processed tuition reimbursements; created and maintained electronic employee records for payroll
Created and tracked reports for AA/EEO compliance
MISSOURI DEPARTMENT OF TRANSPORTATION CHESTERFIELD, MISSOURI 11/2000 – 07/2010
Missouri Dept. of Transportation is a state agency responsible for maintaining and constructing highways, bridges and roadways.
Executive Assistant Office Manager
Supported the District Engineer, Assistant Engineers and Project managers on various projects and the integration of operational and business strategies across all departments.
Managed the Administration office and served as liaison for the District Engineer, (4) Assistant Engineers, (5) Board of Commissioners and Senior Management with planning and coordinated various projects
Organized and set-up high-level conference calls, Board and management meeting materials, compiled and distributed final copies via email and hard copy
Maintained multiple and complex schedules and calendar management for town hall meetings and public speaking engagements
Coordinated domestic travel, ground transportation and hotel reservations for top executives, internal and external personnel; prepared itineraries
Collected and assembled data for reports, presentations and managed complex projects simultaneously
Prepared agendas, minutes and meeting materials for distribution
Reconciled and processed expense reports and PC cards for reimbursement
Organized and catered events for 800 employees, off-site meetings, training, conferences and special events
Negotiated with vendors and suppliers to control cost and overhead
MERCY HEALTHCARE ST. LOUIS, MISSOURI 05/2012 – 1/2013
Mercy Hospital is a general medical and surgical hospital in Saint Louis, MO, performing nearly at the level of nationally ranked U.S. News Best Hospitals in 8 adult specialties.
HR Associate (08/2012 – 1/2013) Contracted through Benskin & Hott Talent LLC
Successfully audited I-9s for 2000+ employees within December deadline
Verified I-9s to ensure identification and required documents are accurate and completed in compliance with Homeland Security and U.S. Citizenship and Immigration laws
Evaluated and identified problems and issues pertaining to missing data and documents on employees
Updated and entered employee data into Access/Excel database
Prepared I-9s for re-mediation for managers’ review
Retrieved, edited, updated and entered job descriptions into JDPE database
Recruiting Assistant (05/2012 – 07/2012) Contracted through Benskin & Hott Talent LLC
Provided administrative support to talent acquisition partners and recruiters with all aspects of the recruiting process
Facilitated and scheduled interviews, pre-screened applicants, compiled data for recruiters and hiring managers
Conducted reference checks, initiated pre-employment drug screening
Initiated background checks through E-verify from professional sources, medical and post graduate training programs, licensing boards and entered into Lawson database system
Generated reports through HRIS (Lawson)
Processed various documents (applications, personal info forms, I-9, etc.)
Assisted with the transition of new employees during acquisitions related to new hire paperwork and benefits eligibility
FLEISHMAN-HILLARD COMMUNICATIONS ST. LOUIS, MISSOURI 3/2012 – 05/2012
Fleishman-Hillard is a leading global public relations, communication agency with offices across six continents.
Sourcing Specialist Contracted through Benskin & Hott Talent LLC
Researched and recommended innovative methods to strategically source candidates for hard to fill positions
Partnered with hiring managers to recruit and select qualified candidates through social media, advertising vehicles, external employment vendors, job boards and database searches for domestic and international positions
Sourced and developed pipeline of candidates for hard to fill professional positions
Reviewed resumes and prescreened candidates to assess qualifications and made recommendations to hiring managers
Scheduled face-to-face and phone interviews; conducted background and reference check
Managed recruiting related documents; I9s, employment applications and EEO/AAF documents
BROWN SHOE COMPANY ST. LOUIS, MISSOURI 07/2011 – 11/2011
Manufacturer of women, men and children’s shoes and apparel in the US and Canada
Executive Assistant to the CFO, COO (Temporary Assignment)
Coordinated conference calls, Board meetings and submitted invitations to (20) attendees
Prepared Board meeting material, proofread and handled compilation/distribution of meeting material, submitted via email and hard copy
Organized logistics for meetings, room reservations, sound and audio visuals equipment for remote and virtual meetings; set-up caterers for special events
Collected, organized, and assembled data for reports, presentations and special projects
Assisted CFO with budget preparation and ad-hoc reports
EDUCATION
Masters – Human Resources Management Bachelor’s – Business Administration
Webster University, St. Louis, MO Columbia College – St. Louis, MO
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