Customer Service Test Cases
Resume:
Mythily
Phone: 678-***-****
Email: *********@*****.***
Objective
Looking for a challenging position where my technical, organizational, team playing skills will contribute to elevating the quality and success of projects.
Summary
Over Eight years of experience in Information Technology with emphasis on Software Quality Assurance this includes Manual and Automation testing of Web applications.
Good knowledge and experience on QA testing methodologies (Waterfall, Spiral, V-Model and Agile).
Extensive experience in Unit, Functional, System & Integration, Regression, GUI, back-end/Database, browser compatibility and component testing on Windows.
Expertise in designing and developing strategic Test plans, Test Scenarios, Test Cases, Test Scripts and Test Reports for both manual and automated tests in HP ALM/QC.
Excellent in Writing SQL for various RDBMS like Oracle, MY SQL & SQL SERVER.
Experience in Windows and Unix/Linux Operating Systems.
Experience in Web Services Testing using the SoapUI/SoapUI Pro and good knowledge about SOA, WSDL, XML, and SOAP Messaging
Experience in working with open source tools Selenium (Selenium IDE, Selenium RC, and Selenium Web Driver) on JUnit, Eclipse IDE.
Involved in preparation of automation test framework in Agile/ SCRUM methodologies.
Good Analytical and Communication Skills and ability to work independently with minimum supervision and perform as part of a team. Ability to work under competing deadlines in challenging and cross platform environment.
Usage of tools such as JIRA application, Share point for the project monitoring tool for work assignment etc.
Technical Expertise
Platform: Windows 95/98/2K, Win XP, Windows7 and Window8
Bug Tracking Tools: Quality Center 9/10, Rational Clear Quest, JIRA, BUGZILLA
Automation Tools: Win Runner 8.2, Quick Test Professional 9.5/11, Selenium, Web
Driver, SOAPUI&PRO, UFT
Languages: C, C++, Java, Visual Basic, SQL and PL/SQL
Scripting Languages: VB Script
Test Management: HP ALM, Quality Center, Service Level Agreement Tracker,
Database: Oracle 10g/9i, SQL Server 2005, IBM DB2
SCM Tools: Rational Clear Case, Subversion, PVCS, VSS, SVN
Domain : Healthcare, Retail and Telecom
Others: MS Project 2007, IBM PCOMM
Education:
Masters in Human Resource and Information Technology – PTU, Jalandhar
Professional Experience:
Client : PALMETTO GBA
Location : Charlotte
Role : QA Analyst
Period : June 13- Present
Environment : Oracle, Java, XML, UNIX, Linux, JUNIT, Java Script, Eclipse IDE, Firebug,
HP Quality Center/ALM, Selenium RC, Grid
Palmetto GBA provides technology, training, finance and customer service solutions to ensure organization's success over 45 years. There products and services include transaction processing, technological connectivity, customer service call centers, professional education and training, clinical decision management and e-commerce as well as actuarial and accounting models. GPC won the "2013 Healthy Habit Heroes competition". The winning site was determined by ranking the participation level and rate of successful challenge completions against all other BlueCross BlueShield of South Carolina locations.
Involved in testing Palmetto GBA's new search engine developed for their Medicare website which will help people to find the page they are looking for quickly and easily.
Responsibilities:
Analyzed the user requirements, functional specifications and Use Case documents and created the Test Plans, Test cases for Functional testing.
Used Quality Center as Test Repository for Requirements, Test plans.
Involved in providing the Testing Effort estimates and provided the timely feedback on progress of the testing activity.
Tested the various Service Oriented Architectures (SOAs) spanning across various applications using SoapUI Pro.
Automated manual tests under regression using SoapUI for web services and functionality testing.
Created XPath, XQuery, Contain, Schema Compliance, Non SOAP Fault assertions and for automation used properties, property transfer, and groovy scripts
Extensively worked on XML scripting, XML validation, XSD schema and XSLT
Verified Request and Respond Data in log files, which were coming from Database and Back Office System.
Verified Data with the Toad Interface tool running SQL queries in the Data Base (Oracle9i & DB2).
Involved in validating DB move from cluster to super cluster environment.
Recorded and plays back test in Fire fox using Selenium IDE.
Worked as a team member in Creating Automation test framework using Selenium.
Tests developed in Eclipse to start and to stop the selenium server and to execute the tests in browser.
Used Firebug Tool to identify the Object’s id, Name, XPath, link in the application
Tested Open ID implementation using Gmail and Facebook accounts.
Examine the results of test to pinpoint defects in the application.
As part of compatibility testing, executed the workflow manager web application related test cases on different browsers like Internet Explorer, Mozilla Fire Fox, Chrome.
SQL Queries for backend testing.
Identified and isolated software defects and reported them via JIRA
Successfully Completed User Acceptance Testing (UAT) on each release of the project with the help of end user requirements.
Involved in weekly walkthroughs and inspection meetings, to verify the status of the testing effort and the project as a whole and leading offshore team.
Client : JC Penny
Location : Dallas
Role : QA Analyst
Period : Jan 12- May 13
Environment : Oracle, Java, JUNIT, Java Script, SQL, Eclipse IDE, Firebug, HP
Quality Center, Selenium RC,
J. C. Penney Company, Inc. (NYSE: JCP), one of the nation's largest apparel and home furnishing retailers, is undergoing a resurgence to become America's preferred retail destination, approximately 1,100 stores and at jcp.com.
Web based "Customer Order Management System" is a prepackaged composite application that streamlines and automates creating, managing, and coordinating customer orders and related customer order information. This project involved Customer Order Management that provides centralized visibility into the process of generating, tracking and managing orders across departments. It’s a web based Customer Order Management allows customers to view order status, order date and time, shipping information,exchange and return information and order related questions.
Responsibilities:
Worked in Agile/Scrum development environment with frequently changing requirements and features.
Interacted with Business Analysts and Software Developers for test reviews, bug reports and participated in QA, SCRUM meetings.
Created and validated Test cases, Test scripts as per the design documents (both Functional and Technical Designs).
Worked Over 40% manual testing of the application using Quality Center and established the baseline scripts for future automation in this project.
70% Automated tests using Selenium Web Driver 2.0 regarding cross Browser Testing on IE, Firefox, Safari and Chrome.
Performed Functional, Smoke, System, Integration, Regression and Database testing and
Analyzed test results and submitted the bugs using Bug Tracking Tool Quality Centre, JIRA and in Vendor customized XL sheets.
Performed back end testing by writing and executing SQL queries to validate that data is being populated in appropriate tables and manually verify the correctness of the data with front-end values
Participated in weekly QA status and project status meetings to report any defects and issues encountered in application.
Discussed with team lead and PM regarding testing deadlines and post deployment validation
Provide test summary documentation and analyze test results, identifying trends and/or root cause of problems.
Involved in quality procedures in the team like creating and maintaining audit folders for each and every release, which contains all the test case documents, packages, classes for future use.
Client : ACH Foods
Location : Memphis
Role : QA Analyst
Period : Sep 2010- Dec 2011
Environment : Oracle, Java, JUNIT, Java Script, SQL, Eclipse IDE, Firebug,
HP Quality Center, Selenium RC, Grid
ACH Foods is a leading manufacturer of foods such as Mazola Oil, Karo Syrup etc. located in Memphis TN. During the merger / acquisition of ACH foods for ADM, the project involved in testing of process in the procurement area to ensure that the transition is smooth during the merger and the processes are not impacted.
Responsibilities:
Interacted with Business Analysts and Software Developers for test reviews, bug reports and participated in QA, Project Planning meetings.
Created and validated Test cases, Test scripts as per the design documents (both Functional and Technical Designs).
Worked Over 70% manual testing of the application using Quality Center and established the baseline scripts for future automation in this project.
Performed Functional, Smoke, System, Integration, Regression and Database testing and
Analyzed test results and submitted the bugs using Bug Tracking Tool Quality Centre, JIRA and in Vendor customized XL sheets.
Performed back end testing by writing and executing SQL queries to validate that data is being populated in appropriate tables and manually verify the correctness of the data with front-end values
Participated in weekly QA status and project status meetings to report any defects and issues encountered in application.
Discussed with team lead and PM regarding testing deadlines and post deployment validation
Provide test summary documentation and analyze test results, identifying trends and/or root cause of problems.
Involved in quality procedures in the team like creating and maintaining audit folders for each and every release, which contains all the test case documents, packages, classes for future use.
Client : Reliance Mobile
Location : Hyderabad, India
Project : Mobile Care.
Role : Manual Tester
Period : April 2009- Aug 2010
Environment : Manual Testing, Win Runner, Quality Center, Test Director, HTML,
DHTML, Java, SQL, Oracle 9i, Windows XP.
Reliance Mobile is India’s leading integrated telecommunication company with over 40 million customers. There business encompasses a complete range of telecom services covering mobile and fixed line telephony. It includes broadband, national and international long distance services and data services along with an exhaustive range of value-added services and applications.
“Mobile Care” is front end web-based customer support software which is developed for reliance call center’s as an order entry system which improves productivity and efficiency of the Support Team, thus lowering IT costs and administrative expenses. It tracks the concerns and issues including customer requests and problems and provide solutions accordingly.
Responsibilities:
Application Software Quality Assurance testing, Field/Customer Support, Help Desk, and email system.
Test software Email support application has sub units as Call Routing, Reporting, (GUI), Billing, and consumer information.
Analyze use cases, FRS and outcome scenarios to write test plans and Involved in creating test cases and test data.
Prepared Test analysis documents and Test Cases. Tested various types of reports.
Created and executed manual and automated Test Cases for an Integrated Customer Application per the Test Plan and SDLC and documented the bugs.
Performed functional, GUI, database, and security testing to identify errors within the applications.
Performed Regression testing by using predefined data driven test scripts to test the amounts in invoice through automated tools such as win runner.
Executed Win Runner script files for testing the Invoice Number and amount in billing reports.
Performed Positive and Negative testing.
Extensively interacted with developers and end users to test according to their requirements.
Participated in Enhancements meeting to distinguish between bugs and enhancements.
Used Quality Center to organize test management, such as plan tests, run tests and also for tracking defects, generating Reports.
Participate in system documentation, testing, implementation, maintenance, and project support.
Actively involved in creation of requirements and reviews to ensure User Acceptance Test (UAT)
Client : Aptech Limited (Hyderabad, India)
Role : Quality Analyst/Tester
Period : Sep 2007- March 2009
Environment : Manual Testing, Visual Basic 6.0, ORACLE 7.x, CASE, MS-Excel, MS-
Word, Windows
Aptech LTD is Asia’s leading provider of IT Training and also Professional IT Software export house from last 27 years with over 6.8 million students trained globally. It introduced Asia’s first training course in E-commerce in collaboration with IBM. Its latest ACCP pro career course is supported by Microsoft. Aptech LTD is Winner of the “Indian Global Franchiser of the Year Award, 2007”, Among “Forbes Global Best 300 Small Companies Worldwide”.
Worked as a Tester and responsible for testing web based Accounts and Payables application called “CASE” which is an Intranet tool with modules like Enrolments, training, Accounting & payables, academics.
Role and Responsibilities:
Responsibilities include log in as various users into the application and test manually and visually whether the application is available and accessible to various users.
Manually tested written the test plan, test cases and test data in MS Word and MS excel for the application for software bugs.
Worked closely with other users and Management team to finalize the test plans.
Executed the Manual test cases and tested the application with predefined test data.
Completely involved in the Functional testing of the application
Used SQL to verify data in database. Analyzed the bugs, documented errors using MS-Excel and also in Comments and reports column in CASE tool.
Interacted with various users like trainer, accountant, admin etc in resolving conflicting issues.
Analyzed the Transaction results, Virtual user status results and intimated the same to the Administrator.
Participated in High level meeting for making new improvements in “CASE” Tool and website deployment.
User acceptance testing was done for compatibility and usability of application
Developed Reports for end users basically in this project its Manager, Accountant.
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