IT Manager

Edward J. Kopfer, Jr. Manager of Technology Services

********@*****.*** - (M) 708-***-****

Objective

To provide clear and concise delivery of consistent information technology managed services to your business. I am interested in bringing my significant experience and well-honed skills as an IT Services Manager to a new and challenging environment. Highlights

I have over 15 years of progressive experience of IT management in multiple industries including automotive, banking, telecom, healthcare and manufacturing. I deliver the highest standards of infrastructure and data environment management which exceed expectations. I also have significant experience designing and implementing technology improvement and security projects.

Professional Experience

McGrath Automotive Group - IT Director – From January 2nd 2008 to June 30th 2015

• Fully managed implementation of all technology services with centralized control and group wide standardization

• Recommended and managed system-wide upgrades to improve productivity and performance

• Added Cyber security layers to protect against internal and external threats

• Managed cost effective systems migrations to current standards

• Created and Managed the IT Department: Projects, Help Desk, Tech Support, contractors and vendors

• Provided a clear, budgeted strategy for implementing technology and multi-site facility projects

IBM / Bank of America – Network Manager – From April of 2005 to September of 2007

• Senior network support management

• Managed ATM operations in a large-scale Network Operations Center

• Provided IT services delivery, help desk support, network troubleshooting, and mainframe systems monitoring

• Delivered industry leading performance and best in class of IT service level agreements ABN AMRO - Network Team Leader – From September of 1998 through March of 2005

• Responsible for North America Bank Branch and ATM network operations

• Developed team leadership and IT management skills

• Certificate of Excellence awardee for LaSalle Bank during a Cisco Systems network optimization project

Independent Consultant – From July of 1997 through August of 1998

• Network Consultant to small and medium sized businesses

• Provided technology systems implementation and technical support Air Liquide America – From April of 1996 through June of 1997

• Senior electronics technician; manufacturing and quality assurance.

• Responsible for final test and over-seas installations of gas cabinet control systems used for silicon wafer fabrication in the semiconductor industry. United States Air Force – From March of 1992 through March of 1996

• Senior Airmen E-4, F16 C/D Crew Chief.

• Lead and supervised the maintenance and operations of fighter jets

• Assisted in the evacuation of key personnel and equipment from Homestead Air Force Base prior to Hurricane Andrew, August 24th 1992

• Operation Southern Watch – 1994 and 1995 – Responsible for enforcing the no-fly zones over Iraq

Education and Certifications

Cisco Certified Network Associate - 2001 - Absolute Solutions EDC Microsoft Certified Systems Engineer - 1997 - TeKnowology EDC Windows 95 - 1996 Business Ware CLC

Illinois Institute of Technology – 1989 through 1992 – E.E. major GPA 4.0 Mount Carmel High School – Honors Graduate 1989

Core Competencies

• IT department director

• IT project management

• Help desk management

• Network operations manager

• Firewall management

• Data security management

• Vendor management

• Field tech service manager

• Disaster recovery planning

• Data center build outs

• Creative problem solving

• Data backup management

• SLA/QA reporting

• Efficiency improvements

• Excellent communication skills

• Team building and management

• IT dept. purchasing and budgeting

• Management of technical resource

teams

References and Recommendations

Multiple letters of reference are available upon request from my current employer including:

• CEO – Michael P. McGrath, Sr.

• CFO – Daniel Hunt, C.P.A.

• General Counsel – Roger Frandsen,

Attorney at Law

• Dealer Principle – Kevin McGrath

• Dealer Principle – Michael McGrath, Jr.

• General Managers

Recommendations can be seen online on LinkedIn.

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