Customer Service Sales

Delisa Wilson

***********@*******.*** **** hwy **8 W, Wilmar AR, 71675 626-***-****

To obtain a position in the customer service or medical industry will enable me to use my Medical Billing and Coding, Physical Therapy aide and Administrative assistant experiences skills and talents.

Education

Certification Diploma - Medical Coding, Expert rating Solutions online school, New York, New York, 2014

Diploma- Physical Therapy aide, Pen Foster, Scranton, PA, 2012

Diploma- Drew Central High School, Monticello, AR, 2006

CNA Competition- New Beginning school, Meghee, AR, 2015

Monticello Library

Librarian 05/18/2015 – present

•Search standard reference materials, including on-line sources and the Internet, in order to answer patrons' reference questions. Check books in and out of the library.

•Analyze patrons' requests to determine needed information, and assist in furnishing or locating that information. Teach library patrons to search for information using databases.

American Income welch Company

HR Recruiter 03/19/2015 - 04/30/2015

•Work closely with hiring managers to understand hiring needs and to assist and provide guidance in requisition completion.

•Manage job postings, applicant review and screenings, schedule interviews, and/or assist with the interviewing process. Coordinate and assist in the offer process. Use drive, drop box, craigslist, Facebook, link in, Bing, CareerBuilder, Indeed.com, etc. 100 or more phone calls a day for scheduling.

• Complete the offer process until the new hires start date. Develop recruiting sources to maintain an uninterrupted flow of candidates. Provide coaching to Sales Directors on the interview and hiring processes as well as new hire sales training.

• Assist in the onboarding of new sales hires. Work with the training organization to coordinate the sales training efforts. Ability to multi-task in a fast paced environment.

Family Connection Professional Barber Shop

Receptionist 02/08/2014-03/16/2015

•10-20 phone calls with switchboard, took messages

•Organized desk and kept it clean, data entry skills

•Fax work orders, appointment setting, mail run

•Booth rent with payroll, scanning

•Maintained a professional demeanor

JC Penny’s

Sales Associate 11/25/2012-01/03/2013

•Great Customer Service

•Styled customers

•Sized clothing, handbags, watches, bangles, earrings

•Issued Returns, credit, debit

•Maintain service desk

Family Connection Professional Barber Shop

Receptionist 02/07/2012-10/15/2012

•10-20 phone calls with switchboard, took messages

•Organized desk and kept it clean, data entry skills

•Fax work orders, appointment setting, mail run

•Booth rent with payroll, scanning

•Maintained a professional demeanor

Georgia Pacific

Wood Grader/Dryer feeder 05/16/2011-10/07/2011

•Pay attention to details, able lift 70lbs

•Cleared jams in the machine, Preformed any task

•Trainable, stacked wood with no errors

• Strong knowledge of manufacturing

•Kept work area clean, kept up re- dry, and fishtails

Skills & Qualifications

Have an understanding of health care regulations such as HIPPA, C.N.A, Ward Clerk, Med soft program, Medicare, Excel, PowerPoint, MS Word, Typing (50 Wpm), 10key (3,000), Medical Terminology, Knowledge in Insurance claims, Billing, Office procedures, ICD-9-CM, CPT, Abstracting, Trainable, Communication skills, Flexible & hardworking, Organizing and planning skills, strong attention to detail, self-motivated. Phone Skills, Recruiting, Interviewing Skills, People Skills, Supports Diversity, Employment Law, Results Driven, Professionalism, Organization, Project Management, Judgment

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