Customer Service High School

Tanya Hernandez

**** *********** **., *********, ** 92509 • Cell: 951-***-**** • ******@*****.***

Professional Summary

Outgoing, familiar with cash handling procedures. Possesses strong communication and time management skills. Excellent communication skills and rapid and precise customer services skills. Team player offering a positive attitude and flexible schedule. Works well independently or with others as a team. Focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help office operations run smoothly. Dedicated worker proficient in customer service. Seeking position with opportunities for advancement in management.

Skills

• Customer-oriented • Friendly and helpful

• Quick learner • Good with numbers and math

• Organized multi-tasker • Fast and efficient worker

• Accustomed to shift work • Dedicated team player

• Skilled upseller

Work History

Server: 03/2005 to 05/2015

Nordstrom – Riverside, CA

• Consistently provided friendly guest service and heartfelt hospitality.

• Promptly and empathetically handled guest concerns and complaints.

• Demonstrated integrity and honesty while interacting with guests, team members, and managers.

• Greeted customers and provided excellent customer service.

• Pleasantly and courteously interacted with customers.

• Maintained high standards of customer service during high volume, fast-paced operations.

• Built loyal clientele through friendly interactions and consistent appreciation.

• Cross-trained and coordinated scheduling with team members to ensure seamless service.

• Handled currency and credit transactions quickly and accurately.

• Strictly followed all cash, security, inventory, and labor policies and procedures.

• Reported to each shift on time and ready to work.

• Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.

• Immediately informed supervisors when supplies were low or if equipment was not functioning properly.

Education

High School Diploma: 1997, Alta Loma High School – Rancho Cucamonga, CA

References available upon request

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