Customer Service High School
Resume:
THEOPHILUS A. FABULUJE
**** * ******** **. ***#**14 Phoenix, AZ, 85035.
**********@*****.***
OVERVIEW
A highly motivated customer service, A/R, A/P, and Collections professional with a verifiable record of accomplishment. Highly creative, recognized as a results-oriented, competitive and solution-focused individual. Areas of strength include:
Accounts Payable & Receivable
Problem Solving
Organizational Skills
Negotiation Skills
Excellent Team Player
Excellent customer service & relationship
Excellent Communication Skills (Written & Verbal)
Time Management Skills
EDUCATION
B.Sc Banking and Finance
2012
Adekunle Ajasin University, Ondo-State Nigeria
Adedewe College, Ondo State 2006
High School Diploma
Gideon Comprehensive High School 2003
Junior School Certificate
COMPUTER COMPETENCES
IBM and Mac Literate
WordPerfect, Microsoft Office, AmiPro
Net Weaver Business Client (SAP)
Corel Draw & QuickBooks
SHAW/HOGAN, I-DIAL & YOM Collection System and Equity Products.
PROFESSIONAL EXPERIENCE
Collection Specialist
Wells Fargo Bank (Home Equity Group).
Resolve customer complaints via phone
Use telephones to reach out to customers manually and using automatic dialing system to contact customers and verify account information
Handle customer inquiries, complaints, billing questions and payment extension/service requests.
Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company
Rendering professional customer service experience
Facilitates resolution of disputed balances via research of all available information and communicates findings to interested parties.
In Compliance with FDCPA Policies and Company Compliance Procedures
Collection Coordinator
Knight Collections Agency: Lagos State Nigeria
Follows best practices while working with internal and external customers to exceed customer satisfaction
Maintains continuous follow-up with customers and branch personnel to obtain timely payment and/or timely dispute resolution
Handle customer inquiries, complaints, billing questions and payment extension/service requests.
Under direction of the Supervisor and Team Lead, prioritizes work to guarantee company and department goals are met
Rendering professional customer service experience
Performs other duties as assigned
In Compliance with Company Compliance Procedures
Accounts Receivable/Payable Specialist
Society for Family Health (SFH): Edo State Nigeria
Full charge processing of all accounts receivable and payable
Manage all petty cash and office supply expense accounts through SAP application
Resolve customer complaints via phone, email, mail, or social media
Handle customer inquiries, complaints, billing questions and payment extension/service requests.
Establish customer credit lines and set up credit accounts with vendors
Utilize computer technology to handle high call volumes
2014-2015
2010-2014
2008 -2010
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