Customer Service/Collections/Administrative Assistant

Lacie Burgess

Volunteer/Foster - Animal Ark Rescue

Opelika, AL

*****.*********@*****.*** - 334-***-****

To secure a position in customer service or sales where I can use my skills acquired from my previous work experience.

WORK EXPERIENCE

Volunteer/Foster

Animal Ark Rescue - Columbus, GA - July 2012 to Present Customer Care Representative

Wellpoint - Columbus, GA - February 2014 to May 2014 Responsibilities

Take initial payments; process applications; assign primary care physicians; benefits Cashier

Publix - Phenix City, AL - September 2012 to March 2013 Receptionist

Spherion - Columbus, GA - September 2011 to March 2012 Columbus, GA

Collector 1

Winn Dixie - Ladonia, AL - September 2008 to November 2010 Customer Service Lead

Hobby/Interest - April 2006 to September 2008

Rescuing and fostering animals that are on death row at animal control. Attending adoption event to help get animals adopted out to rescue more.

EDUCATION

Smiths Station High School - Smiths Station, AL

2003 to 2007

ADDITIONAL INFORMATION

Summary of Skills:

• 7 years of exceptional customer service experience

• 2 years call center experience

• Handling large sums of cash

• Supervising associates

• Running Western Union and money orders

• Capable of stock work

• Collecting on past due credit card accounts

• Providing financial assistance

• Capable of learning new policies quickly

• Running skip trace

• Taking payment via phone through checking, savings, credit and debit card accounts

• Setting up appointments for several customers for several employees

• Good skills with Microsoft Word, Excel, PowerPoint, and Publisher

• Receptionist type skills

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