Sales Manager
Resume:
Debra L. Opich
Chesterfield, MO 63017
Cell: 314-***-****
E-mail: ***********@*****.***
More than 30 years experience in the banking/financial services industries as an experienced leader, problem solver and manager possessing the ability to cultivate valued relationships and build highly effective teams.
Employment: Prosser Financial Group, LLC, Chesterfield, Missouri
7/2013 – 3/2015 Director of Operations
Directed and coordinated all operations of a small, private wealth management firm
Prepared annual business plan and led company retreat in support of business goals
Established organizational structures and adherence to FINRA rules & regulations
Recruited, hired, led and supervised staff while implementing productivity improvements
Commerce Bank, St. Louis, Missouri
6/2004-7/2013 Vice President, Retail Sales Manager
Provided mentorship and coaching to meet and exceed key sales and financial results within a 50 + Branch network including 5 Group Managers.
Effectively led and negotiated annual sales targets through achievement.
Forged cross-divisional relationships in the pursuit of additional revenue sources.
Served as a leader and champion for the Customer Experience and Mystery Shopping Programs demonstrating continuous improvement.
Supported recruiting, hiring, training and succession planning for 50+ branch network.
Led weekly sales/service calls, quarterly sales meetings and annual performance evaluations in support of sales & sales management practices and in accordance with annual sales goals.
Saint Louis University, St. Louis, Missouri
8/97-5/2004 Undergraduate Internship Program Coordinator, John Cook School of Business
Increased number of internship sites from 350 to over 1400 during tenure.
Expanded employer database for the new full-time MBA internship program.
Created and conducted workshops on networking, career-decision making, interviewing and resume writing.
8/95-8/97 Graduate Assistant, John Cook School of Business
Researched, designed and facilitated the Service Leadership Certificate and FOCUS (Focusing on Careers for Undergraduate Students in Business) programs.
5/80-12/92 Mercantile Bank of St. Louis, St. Louis, Missouri
Vice President, Staff Development, Retail Division
Managed an Employee Incentive Program, which included developing a policy/procedure manual, tracking system and compensation mechanism.
Oversaw division AA & EEO programs.
Developed division/individual job descriptions, performance standards and coordinated timely employee evaluations.
Organized and implemented all training/staff development programs for 33 Retail branch offices.
Assistant Vice President, Branch Manager
Personal Banking Officer, Retail Banking Division
Education: Saint Louis University, St. Louis, Missouri
Master in Management Science
Graduate of Business Leadership: The Mercantile Program for Women
University of Missouri-St. Louis, St. Louis, Missouri
Bachelor of Science in Business Administration – Concentration in Organizational Behavior
Certificate in Women’s Studies
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