Manager Management

MICHAEL A. COOK

+1-281-***-**** Houston, TX *******.****@**********-********.***

INFORMATION TECHNOLOGY & OPERATIONS MANAGER

Resourceful Manager with more than 11 years of experience managing technical infrastructure and overseeing installations. Proven expertise in migrations, hardware technical support, quality improvements, technical analysis and program diagnostics. Skilled in leading teams to tackle and achieve technology objectives. Instrumental in streamlining and improving processes, enhancing productivity and implementing solutions. Technical proficiency in MS Office, MS-DOS, Windows Linux, DNS, DHCP, Domain controller setup and management, DFS, Change Management, Cisco IOS, Open Office, MS Project, SharePoint, SQL Server, Server 2008r2, Microsoft Dynamics, Local ERP, GPM, and ACT.

Global Office Establishment

Risk Mitigation and Avoidance

In charge of Change Management

Testing & Configuration

Lead for System Administrators

Helpdesk Ticketing Managing

Data Recovery

Diagnostics & Resolution

Budgeting

Key Achievements

Developed strong global expertise while managing international telephony projects to setup DNS servers, DC servers and VPN tunnels to allow use of Local phone systems globally with no international charge.

Support 200+ users globally and create schedules for operations team to provide 24/7 services.

Lead team to Virtualized 30 physical servers into a Dell 321 cluster and provided complete management for the system.

Improved the system deployment process and network access to equipment, resulting in reduced downtime.

Oversaw responsibilities of IT including administration, research, purchasing and inventory.

Initiated disaster avoidance initiatives by creating a two level backup plan to be hosted both in the cloud and remotely.

Drove improvements by updating hardware and software on devices, PCs, switches and servers.

Tested the latest off line communications software programs for risk management.

IT Operations Management Experience

Collaborate with CIO and supervise a Global IT team of 10+ employees

Manage IT projects for initiatives requiring planning and budgeting for technology infrastructure.

Lead team of System Administrators, Helpdesk, and Developers to assist with the operations of the business

Lead team to mitigate customer issues, provide customer support and IT training for problem resolution.

Conduct research and discovery related to technical design solutions.

Execute monitoring initiatives to ensure all milestones are executed in the project lifecycle.

Oversee planning, tracking and analysis of performance and incident resolution.

Train and lead new team members to facilitate easy integration and gather an understanding of their abilities.

Drive technology advances by maintaining knowledge of latest trends and industry developments.

Spearhead installations, migrating, testing, budgeting and maintenance of IT infrastructure both domestically and internationally.

Implement group policies and procedures for IT troubleshooting.

Resolve issues by developing a specialty in system management for PC troubleshooting both remote and on-site.

Head maintenance and installation of network infrastructure, cabling and design.

Write simple scripts in Powershell to push and create automation for onboarding

Travel worldwide to establish new offices and launch IT initiatives.

Procure all services such as creating a VPN tunnel back to home office (Cisco), required for optimal operations.

Build server infrastructure to host local DC and web server for Wordpress.

Manage website and Google Adwords account by tracking and evaluating analytic data from user traffic.

Sr. system Administrator Experience

Lead team of JR Administers in order to monitor server cluster and created backup schedule

Performed security monitoring on entire system, and trained JR system administrators on the process

Helped to design and establish IT Service Management processes for global organization.

Created and monitored Servers including Domain controllers, Webservers leveraging IIS 6.0, DHCP Servers while creating and monitoring the DHCP scope.

Created DFS for the global organization.

Implementation, configuration, deployment and support of the VMware server and Hyper-V infrastructure

Keep systems patched and design schedule for team members to perform updates.

Provide design of systems architecture to ensure 99.9% uptime for offices local and globally.

Analyze and resolve complex enterprise system hardware and software problems; interface with peer teams and vendors to coordinate solutions.

Create and manage account groups as directed by development team.

Designed and created backup plan using dell AppAssure. Enabled both cloud based and remote server based backup while utilizing cloud infrastructure to allow server use while restoring to local cluster.

Closely control the production environment to ensure stability and uptime

Implemented and kept to ITILv3 documentation on inventory, configuration changes, and any outage events.

Maintain network security with VPN to allow global companies to have constant connection to the home Cluster.

Enabled system and network monitoring to alert staff to be proactive to any issues that might arise.

Receive escalated support tickets from Helpdesk

Professional Work History

G.A.S. UNLIMITED, IT Operations Manager, Sugarland, TX 2011 – Present

SPORTS AUTHORITY, Warehouse Lead, Houston, TX 2010 – 2011

BEST BUY, Geek Squad Lead, Pearland, TX 2009 – 2010

CONN’S ELECTRONICS, Warehouse Supervisor, Houston, TX 2008 – 2009

CIRCUIT CITY, Warehouse Lead, Houston, TX 2007 – 2008

FRY’S ELECTRONICS, Sales, Stafford, TX 2006 – 2007

CompUSA, Computer Tech, Houston, TX 2004 – 2006

Education & Training

Associate of Arts, Computer Science, HCC, Houston, TX (Expected 2015)

Certified, IT Service Management, ITIL Foundation 2015; Google for Education Basic 2014; Backup Academy Certified Professional 2014;

AdWord Certification (Google) 2014; Google Analytic Certified (Google)

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