Customer Service Administrative Assistant

Tina D. Strain

**** ****** ***** **. ************,, GA 30134

Tel: 404-***-**** cell: 470-***-**** **********@*****.***

Career Overview

Experienced Administrative Assistant with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Summary of Skills

Multi-line phone talent

Articulate and well-spoken

Microsoft Office Skills

Team Player

Unsurpassed Interpersonal skills

Exceptional Multi-tasker

Thrives under pressure

Superior Communication skills (listening, verbal,written)

Professional Experience

Receptionist/ Administrative Assistant November 2013 to June 2015

North American Container- Marietta, GA

●Answered incoming calls, greeting callers and providing information, transferring calls or taking messages

●Process weekly payroll for 500+ employees.

●Process all new hire information into AS/400 payroll system.

●Respnsible for updating weekly child support and garnishments spreadsheet.

Receptionist/ Administrative Assistant April 2002 to July 2010

Performance Food Group – Austell, GA

●Maintained and prioritized daily tasks including: answering multi-line switchboard, greeting all visitors with professionalism, call logs, appointments, travel, expense reports and scheduling of conference rooms.

●Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.

●Improved communication efficiency as primary liaison between departments, clients and vendors.

●Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.

●Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

●Provided detailed monthly departmental reports and updates to senior management.

●Organized weekly sales reports for the sales department to track product success.

●Provided effective communication and customer service support to the sales, marketing and administrative teams

●Responsible for the purchasing of all business cards, company stationery, and printed forms for each department.

Lead Customer Service/ Receptionist February 1996 to July 2001

Pratt Industries – Atlanta, GA

●Developed new customer relations through telephone contact and sales activity.

●Worked as a team member to give the highest level of service to customers.

●Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

●Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.

●Received multiple reviews acknowledging my level of dedication to excellent customer service.

Education

Southside High School- Gadsden, Alabama- Business Office Education

Certifications: “NOTARY PUBLIC” State of Georgia

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