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Customer Service Management

Location:
Texas
Posted:
August 02, 2015

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Resume:

Walter L. Kelly

***** ********* **.

El Paso, Texas 79934

915-***-****

Email: acq1qa@r.postjobfree.com

EDUCATION:

Associates Degree in Business Management -Park University

Bachelor’s Degree in Logistics / Management -Park University

Master’s in Supply Chain Management – Florida Institute of Technology (In Progress)

Lean Six Sigma (LSS) Green Belt Certification University of Texas El Paso

`.

Proficient in numerous areas which include:

Lean Six Sigma Principles (DMAIC)

Microsoft Office applications: Excel, Outlook, PowerPoint, and Word Perfect. (Advanced Skills) V-Look up, Pivot Table, Graphs & Formulas.

Tran collector software

Kaizen (continuous improvement methods)

Quality Control (TQM)

5S + Safety Process

8D & 5 Why’s

PROFESSIONAL EXPERIENCE:

Stoneridge / Motherson Sumi 07/2014 – Current

Wiring Finished Goods, Supervisor

Managed 10 hourly workers, responsible for daily processing and shipping of wiring harnesses to domestic and worldwide customers.

Recommend programs and process improvements to improve customer service relationships in order to better service customer’s needs in conjunction with Sales and Marketing activity.

Supervise Distribution Center activities related to: safety, personnel planning, organization, work assignments, hourly personnel, labor relations, training, and equipment.

Eliminated overtime in the finished goods department by developing and implementing work load and overtime trackers respectively.

Quantum Dynamics 03/2012 – 02/2014

Ft. Bliss, El Paso Tx

Property Accountability Augmentation Team

Receive, inspect, inventory, load/unload, segregate, store, issue, track delivery and turn in of equipment and complete standard Army documentation based on applicable supply regulations, policies, and procedures along with written and/or verbal instructions in order to establish and maintain 100% accountability of all assigned property.

Prepare, submit and post required accountability documentation to include: Support cyclic and monthly sensitive item inventories as prescribed by company standards.

Provides employee development, counseling and disciplinary action as needed.

Dyn-Corp International Corporation 09/2011 – 02/2012

Kandahar Afghanistan

Property Administrator

Serves as Logistics Management Specialist responsible for personal property management, capitalization, project materiel, inventory management, property control, and property disposal. Duties include providing assistance for all materiel matters including technical advice to customers of the

Materiel and Property Group; overseeing matters within the scope of responsibility affecting the accomplishment of services area assets; interpreting and implementing policy on all facets of property management.

Utilize a variety of property and accounting systems, providing advice and consultation on all materiel matters; serving as primary point of contact for the maintenance of the automated property systems; preparing property transfers as needed to effect changes in the property system, determining appropriate means of disposal or redistribution of excess personal property; conducting inventory management and evaluations and providing solutions.

ManTech International Corporation 05/2010 – 09/2011

Ft. Bliss, TX; GPMSS

(SAMS-E / PBUSE) SUPPLY TECH

Perform all The Army Maintenance Management System (TAMMS) and dispatching operations. Track scheduled services using SAMS-E (Standard Army Maintenance System-Enhanced) to ensure LBE (Left Behind Equipment) services remain tolerant.

Submit maintenance request and status transaction via diskette on a daily basis.

07/2003-01/2010

A 1-9 CAV-FT. Bliss, TX

Supply Sergeant

Served as the Supply Sergeant for A troop, 1st Squadron, 9th Calvary Regiment in support of Operation Iraqi Freedom. Coordinated receipt and issuing of repair parts and components to support maintenance operations of all equipment for seven units, two headquarters elements, and several non-supported customers at Fort Bliss.



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