Customer Service Office

Pamela V. Balasa

Pasay City Metro Manila

Email Address: ************@*****.***

Contact #:090********

Personal Data:

Age: 22

Date of Birth; April 3,1993

Civil Status: Single

Religion: Iglesia ni Cristo

Education Background

Bachelor of Science in Foreign Service

University Of San Agustin

Gen. Luna St. Iloilo City

Training

Social Marketing Division

Office of the President-National Youth Commission

Qualification Summary:

Administrative support experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Highly committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include:

*Customer Service & Relations

*Word Processing & Typing

*Computer Operations

*Accounts sPayable

*Filing & Data Archiving

*Telephone Reception

Experience Highlights:

Administrative Support

*Performed administrative staff & support functions for the accounting department of franchise store of Chowking & Mang Inasal Corp Iloilo City

*Assisted with accounting functions; maintained journals and handled Accounts Payable responsible for cheque

& vouchers, Provided telephone support; investigated and resolved billing problems. Customer Service & Reception

* Registered incoming Hotel Reservation. Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while preserving good customer service

*Front office personnel at an upscale hotel. Responsible from room reservation & hotel accommodation. Troubleshot and resolved problems, mediated staff disputes, and handled customer complaints. Employment History

*ADMINISTRATIVE STAFF, (Accounts Payables) A-unity Dev, Corp Iloilo City

*FRONT OFFICE PERSONNEL, Sur Beach Resort Boracay Malay Aklan

*RECEPTIONIST/ RESERVATION STAFF, Sur Beach Resort Boracay Malay Aklan Trainings & Seminars

October 2011

International Youth Fellowship

Cuneta Astrodome

Pasay City, Manila

June 2013

"Oreintation Leader"

University of San Agustin

Iloilo City

September 2010

Personality Development

University of San Agustin

Iloilo City

August 2011

JDC Leadership Congress & Strategic Planning

Junior Diplomats Corps

Villa Consorcia Pontevedra, Capiz

September 2011

“The Right and Might in the Spratly Island

Dispute”

University of San Agustin,Iloilo City

January 2012

Contemporary Philippine Foreign

PolicyUniversity of San Agustin Iloilo City

April 2013

"Seminar on “Phone Etiquette”

President National Youth Commission

4th Quezon Avenue Quezon City

April 2013

Seminar on “Work Ethics and Professionalism”

Office of the President National Youth Commission

4th F.Bookmam 373,Quezon Avenue Quezon City

September 2013

“Workshop on Diplomacy and Negotation

University of San Agustin Iloilo City,

April 2013

"Grammar 101"

Office of the President National Youth Commission

4th F.Bookmam Building 373,Quezon Avenue

January 2014

“Job Orientation Seminar”

Guidance Services and Training Center

University of San Agustin

February 2014

“Philippine Foreign Service Forum”

Department of Foreign Affairs

University of San Agustin,Iloilo City

References:

Mr. James Mozart Amsua

University of San Agustin

Course Adviser Gen. Luna St. Iloilo City

Mr. Ranny Zubiaga

Front Desk Supervisor

Ms.Ashela Agustin

Human Resource Department Head

A-unity Development Corporation

Sur Beach Resort Boracay Malay Aklan

I hereby depose and say that above information is true and correct with all my knowledge and belief. Prepared by:

PAMELA V. BALASA

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