Sales Customer Service

Skill Set Summary: Area manager, experienced high energy leader, strategic thinker, builder and developer of successful sales teams that are able to skillfully sell consultatively, completely meeting needs of customers, crushing sales goals, provide excellent customer service and grow customer satisfaction by treating clients like family.

Areas of Expertise/ Core Competencies: sales volume growth, sales and service team leader, team development, client relationship building, selling and service skills trainer and coach, customer satisfaction cultivator, sales referral growth, consultative selling and service skills developer, uncovering needs of prospects and clients, meeting needs of clients, growth of average dollars per sale productivity, generating positive P&L’s, improving customer satisfaction, growing successful businesses, sales and service team builder, product marketing, store presentation, loss prevention.

Supervisory Experience

nExceeded performance expectations as District Manager of a 16-store district through strategic thinking and sales and service team development. Increased profitability, customer satisfaction and grew sales volume by 67% driving sales beyond $17 million per year in the retail optical industry.

nSales and service team leader, developer, coach, equipper, mentor and manager, building sales teams that generate profitable sales while enhancing customer satisfaction.

n20 years of successful sales plan surpassing field and store sales management experience in the retail optical, industrial safety, medical and telecommunications industries with extensive experience in designing, implementing and beating sales plans while simultaneously growing customer satisfaction.

nRegional leadership of 4 district sales managers, 12 field sales managers and 90 field sales representatives in the marketing, design and selling of business telecommunications packages which generated $44 million annually while maintaining world class levels of customer service and satisfaction.

nNational developer and implementer of safety eyewear division from initial concept to roll out for a national retail optical organization. Responsibilities included complete design for the division, including pricing, policies and procedures, protocols to provide the highest levels of customer service, product mix to facilitate competing on a national level in the safety eyewear marketplace. Developed a marketing strategy to penetrate industrial manufacturing marketplace.

nBuilt a vibrant six state territory as a regional sales manager for prescription safety eyewear. Maintained performance oversight of more than 200 optical practices in six states while simultaneously overseeing 400 industrial client accounts to insure that clients were provided with world-class customer service.

nShaped and built a sales and service team from the ground up of a start-up sports medical equipment sales organization. Trained, coached and cultivated the performance of technical field sales consultants in the sale and service of capital sports medical/Orthopedic diagnostic testing and rehabilitation equipment.

Sales Experience

nDesigned customized telecom packages for regional professional associations, providing member businesses with customized discount packages. Regional annual sales volume surpassed $44 million.

nThrough sales excellence and a relentless pursuit of complete customer satisfaction, was the primary factor for a 25% increase in customer satisfaction scores for a national optical retailer

nRevitalized a multi-state territory as a Regional Sales Manager for an industrial prescription safety eyewear manufacturer increasing sales by 65%. Sales volume surpassed $18 million annually with an average annual increase of 23%. A key success factor was an emphasis of providing excellent customer service.

nKick started a new territory in the Orthopedic / sports medicine, diagnostic testing and rehabilitation, and physical therapy marketplaces. Personally sold and serviced more than $15 million of equipment and was inducted into the manufacturer’s Million Dollar Club.

Marketing Experience

nCultivated strong relationships with business owners and senior managers through one-on-one sales strategy meetings, networking at regional trade shows and area business council meetings, securing new business and growing existing accounts for my sales team. These meetings provided the opportunity to develop win-win relationships with area business owners and decision makers.

nDesigned customized turnkey marketing strategies in the telecommunications industry for senior executives of professional trade associations. Developed custom packages that translated to growing sales with local member companies. These successful programs generated an annual volume of $44 million.

nDeveloped marketing strategy to roll out a new prescription safety eyewear division for a national retail optical organization. Project included development of strategies for pricing, product mix and sales generation while providing excellent customer care and service.

nBuilt strong relationships with clients cultivating them as spheres of influence, a referral base and solid references. These solid relationships were further enhanced by providing excellent customer service yielding strong growth in sales volume.

Equipping and Training Experience

nEquipped 90 field sales representatives, 12 sales managers and 4 district sales managers in selling customized telecom packages. The successful training resulted in sales in excess of $44 Million.

nCoached, trained and equipped managers as well as sales staff to consultatively sell the latest in optical industry technologies. Increased sales by 67% with substantial improvements in profitability and customer service.

nDeveloped sales and service capabilities of doctors and their staffs in 6 states to effectively meet requirements and parameters of over 400 safety eyewear industrial client accounts.

Technical Skills & Advanced Training

Advanced Selling Skills course Brian Tracy

The Psychology of Selling seminar Brian Tracy

See You Over the Top seminar Zig Ziglar

Secrets of Closing the Sale seminar Zig Ziglar

Time Management for Salespeople course Xerox Corporation

Consultative Selling Skills Training course Saturn Corporation – General Motors

Employment History

Regional Sales Manager 2013 – present Digging Deeper Ministries

Manager / Licensed Optician 2008 - 2013

Luxottica Retail – Sears Optical

District Manager – Mid-Atlantic 2004 - 2008

US Vision

Manager/Licensed Optician 2002 - 2004

Pearle Vision Express

Regional Sales Manager 1998 - 2002

Business Telecom Inc.

Education

Indiana State University, Terre Haute, Indiana – M.S. Sports Medicine

Long Island University, Brooklyn, New York – B.S. Cum laude Sports Medicine New York City Community College, Brooklyn, New York - A.A.S. Ophthalmic Dispensing

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