Customer Service Security
Resume:
Joseph A. Smith Jr.
Pittsburgh, PA 15218
*******.********@*****.***
PROFESSIONAL EXPERIENCE
ISS Security Services, Pittsburgh, PA 09/ 2012- PRESENT
Supervise, manage and train security subordinates at 2000 Oxford Drive, also working closely with major tenants, St. Claire Hospital, Oxford Development Co; (e t c).
Maintain security procedures and conduct inspections at 2000 Oxford Drive, Village Square and 1300 Oxford Drive.
Ensured Quality of service / contract is in compliance by inspecting security personnel on site.
Make recommendations for positive/ negative personnel actions for the clients,company.
Other operation related functions9 payroll, time sheets, review (DAR)”s, incident, accidents reports, distribute uniforms and inspect fleet vehicles.
Greet patients, visitors, employees, contractors and management personnel
K-7 Valet Parking Company, Pittsburgh, Pa 06/2011-09/2012
Maintained incoming/outgoing customer vehicles located in various parking lots, professional and hospital offices.
Valet parked VIP:s employees and customers vehicles at assigned locations.
Randstad Temporary Services, Customer Service Rep. Bowie, MD 02/2009-04/2011 Coordinated work and supervised a team of 40 subordinates, engages in servicing order entry and delivery through billing and collections.
Provide information about establishment; such as locations of department of offices, employees within the organizations and services.
Interview customers to obtain information and explain available services.
Executed daily operations, problem soling, and maintained order accuracy.
Utilized superior interpersonal skills to communicate clearly and effectively with clients.
Atlantic Parking/Valet, Customer Service Agent, Washington DC 09/ 200*-****** Maintained incoming/ outgoing visitation records of clients.
Directing, escorting and setting up meetings services for clients.
Received payments and recorded receipts for services.
Complied with cash/credit card transactions handling procedures, and protected company assets and funds.
Transported and parked customer cars to and from assigned areas.
GSA Wackenhut Security Services, Inc. Camp Springs MD 03/1986-11/ 2007
GSA Supervisor/Officer A-9
Supervised and managed 164 armed security officers in government leased buildings.
Controlled access/egress of building occupants by way of visitor badges.
Implemented security checks of visitors, employees, and contractors using megnetomers, handheld held metal detectors and visual techniques.
Issued written incident/accident reports to DOD,local police/fire officials.
Education Community College of Alleghney County Campus, Boyce Monroeville, PA Strayer University of Arlington Arlington, VA
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