Operations Manager, Territory Sales Manager, Area Manager

Steven A Sadur

**** ******* *** ******, ******, FL 32712, 603-***-****; E-mail: ******.********@*****.*** Qualifications Summary

Detail oriented, lead by example manager, decision maker and team player with proven ability to exceed goals. Experienced in people and project management, strategic planning and project implementation. Persuasive communicator with well-developed presentation skills. Able to develop productive relationships with colleagues, customers and staff at all levels. Hands on management experience with highly developed problem resolution skills. Excellent communication and interpersonal skills, and ability to handle stressful situations and deadlines. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Providing 20+ years of excellence in customer service. Key Strengths

Operational Efficiency Employee Recruiting – Training Excellent Customer Service Persuasive Communicator Employee Motivation/Development Analytical Data Analysis Consultive Sales Trained Project Management Program Development Relationship Management Executive Presentations Timely Problem Resolution Employment History

Territory Manager, Castle Medical, Orlando FL 2015 - Present

- Develop and maintain new referral sources through consultative/solution selling approach.

- Provide immediate problem resolution in support of excellent customer service.

- Forecast needs, set priorities, develop and implement sales and marketing plans.

- Detailed Territory Analysis and Business Plan Development. Practice Manager, Banfield Pet Hospital, Lake Mary, FL 2014 - 2015 Manage Veterinary Hospital staff to provide excellence in customer service and patient care

- Maintain Operational Efficiency by tracking metrics and implementing corrective action plans

- Develop and implement promotion plans for available pet wellness services.

- Direct administrative functions such as scheduling staff, timekeeping, payroll, equipment and supplies

- Problem resolution and customer relations

Account Operations Manager, Concentra, Inc. GE Aviation Work Site, Lynn, MA 2011 – 2013

- Direct daily activities of Worksite Medical Center.

- Maintain Operational Efficiency by implementing new work flows, service offerings and promotions.

- Provide data analysis, monitor established metrics, and report to management on performance and plans.

- Develop and implement promotion plans for available services.

- Direct administrative functions such as scheduling staff, timekeeping, payroll, equipment and supplies.

- Maintain appropriate staffing and budgets

- Resigned 12/2013 to relocate to Orlando FL.

Steven A Sadur Page 2

Account Executive - Business Development, Amedisys Home Health Care, Beverly, MA 2009 – 2010

- Develop and maintain new referral sources through consultative/solution selling approach.

- Provide immediate problem resolution in support of excellent customer service.

- Forecast needs, set priorities, develop and implement sales and marketing plans.

- Detailed Territory Analysis and Business Plan Development.

- Laid off 12/2010, Office restructure

Financial Services Representative, MetLife Financial Services, Exeter, NH 2008 – 2009

- Licensed agent for Insurance lines and financial offerings.

- Developed, presented and Implemented financial plans to meet the needs of the individual clients, and small businesses.

- Resigned 9/2009

Account Executive - Business Development, Infusion Solutions, Inc. Bedford, NH 2007 – 2008

- Territory manager for multiple offices, developed and implemented sales and marketing plans with focus on increasing referral base and sales revenue for Infusion Therapy, Durable Medical Equipment, and Sleep Therapy products. Provided detailed sales presentations.

- Providing excellent customer service and prompt problem resolution.

- Laid Off 3/2009, new corporate ownership restructured sales team Account Manager - Business Development, Keene Medical Products, Inc., Portsmouth, NH 2001 – 2007

- Territory Manager multiple offices, developing new and existing accounts.

- Perform educational in-services and detailed product and services presentations.

- Develop and maintain strong relationships with Physicians, Respiratory and Sleep Technicians and supporting office staff. Revenue growth of 10 – 25 % in supported areas

- Represent Company at trade shows assist senior management developing new processes and strategies.

- Resigned 10/2007, professional growth opportunity Owner/Operator, Sherburne Store, Portsmouth, NH 1991 – 2001

- Owner/Operator controlled all business operations, managed 10 employees, cash flow, inventory, facilities and required permits and registrations.

- Increased revenue by 50% - Store closed 3/2001

Program Manager - Customer Service, Data General Corporation, Durham, NH 1986 – 1991

- Key Member of product selection team including contract proposals, negotiation and vendor evaluations.

- Developed standardized methods to expedite vendor selection process.

- Company closed New Hampshire operations, 10/1991 Senior Engineer Manager, Data General Corporation, Portsmouth NH 1979 – 1986

- Directed team of engineers and group leaders in support of automated assembly of complex equipment. - Promoted to new position 10/1986

Education

Technology Managers Program, Babson College, Wellesley, MA Masters of Business Administration, Southern New Hampshire University, Hooksett, NH Bachelors of Science Mechanical Engineering, Northeastern University, Boston, MA

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