Property & Casualty Insurance Broker
Resume:
Teresa Kay Hernandez
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Executive Profile
Results oriented professional insurance broker with over 30 years’ experience in account services; marketing; training; management and strategic planning. Consistent record of identifying and leveraging coverage trends in the property & casualty insurance marketplace to maintain clients and grow new business.
Experience
Willis of Seattle, Inc., Seattle, WA 1978 - 2015
VP, Marketing Manager
Responsibilities:
Directed marketing activities for both new and renewal clients in the Seattle and Portland offices. Supervised a marketing staff of three assistants and two brokers. Defined and closely monitored short-term and long-term goals and objectives. Maintained relationships with Property and Casualty Insurance carriers to develop and obtain optimum results for client's coverage and premiums. Accomplishments:
Manager of Property & Casualty team for revenue around $25M for a broad spectrum of client- types.
Established workflow processes within the department.
Developed and maintained relationships with insurance carriers to secure favorable insurance programs.
Negotiated terms, conditions and premiums with underwriters to find the most suitable insurance for Insureds.
Established and monitored carrier production goals and results.
Creatively solved client and carrier issues and coverage issues.
Assisted in maintaining a 98% retention ratio for Oregon.
Trained and utilized a proprietary analytic system for tracking carrier appetites and results.
Assisted in staff growth, training and setting goals, self-improvement and objectives.
Conducted performance reviews and exit interviews.
Maintained department budget and managed expenses to meet expected profitability margins and production goals.
Maintained expiration lists and allocated responsibilities within the department. Prior Roles within Willis:
Marketer 2001/2007
Negotiated and marketed new and renewal business for the Seattle office as assigned concentrating on construction; assisted living and marine related accounts. Account Executive/Client Manager 1985/2001
Successfully managed the day to day activities of account handling with clients and carriers with a book of
$800K to $1M in revenue
Special Projects Coordinator 1984/1985
Wrote the procedures manual on the steps to processing workflow from the time a call comes in to obtaining policies and endorsements and the actions needed to accomplish these tasks. Managed the Small Commercial Department 1981/1984
Coordinated the sales and growth in the small commercial division. Client Manager Assistant 1978/1981
Assisted client managers and account executives in the day today activities of account handling. Teresa Kay Hernandez
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Education, Professional Development and Training
Washington Insurance Broker with non-resident licenses in the majority of the States in the U.S. Safeco Insurance Broker School - top three in the class Product Knowledge
Property: Primary; Excess; DIC; Quote-Share; Inland Marine; Boiler & Machinery Casualty: Commercial General Liability; Auto; Excess/Umbrella; Workers Compensation; Pollution/Environmental Liability (including loss sensitive structures) Professional Liability / Errors & Omissions
Directors & Officers Liability; Fiduciary Liability; Fidelity; Employment Practices Liability Cyber Liability
Marine - Hull & Machinery and Protection & Indemnity; MGL’s and other marine related coverage's Inland Marine
Technical Skills
Proficient in Microsoft office; Excel; client relationship management systems and proprietary analytic systems
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