LENA LAWRENCE, RN, MSN

** ******** ** *****: 732-***-****

Somerset, NJ 08873 Email: acq1i5@r.postjobfree.com

Director of Clinical Services

A top-performing Director of Clinical Services professional credited with staff recruiting and development, marketing and business development expertise to deliver substantial health care strategy and regulatory compliance. Strong expertise in community health management and operations leadership to long-term care, ambulatory, clinical, psychiatric service providers.

Areas of Expertise

Staff Recruiting & Development

Community Health Care Mgmt

Clinical Records Management

Traumatic Brain Injury Cases

Dept. of Health Compliance

CHHA / LHCSA Operations

JCAHO Process Improvements

Ambulatory Care

Nursing Administration

Rehabilitation

Long Term Care

Quality Assurance

Professional Experience

Isabella CHHA HOME CARE NEW YORK

Director of Patient Care Services 2011- 2015

Supervised nursing personnel to meet the requirements of individual patient care plans

Ensured that personnel are assigned to the care of patients in accordance with their licensure, training, and skills

Provides guidance & counseling to managers and community health care services provided through organization

Maintains patient clinical record statistics, reports, and records for evaluation and organizational reporting

ISABELLA HOME CARE, New York, NY 2011 – 2014

Nursing Supervisor

Reviewed cases and delegated appropriate resources to meet patient needs and evaluated delivery of patient care

Provided guidance on compliance to agency policies and procedures

ALL METRO HEALTH CARE SERVICES,NY,NY 2009 – 2010

Home & Community Supervisor

Assessed all traumatic brain injury cases and handled all community health supervision for all 5 boroughs

Provided plan of care and individual service plan for each unit

Assessed and evaluated all home and community aides active in the field

HEART TO HEART HOME CARE, Brooklyn, NY 2008 – 2009

Director of Clinical Services

Coordinated and implanted short and long term strategy for business development and growth

Supervised and evaluated staff in state and federal regulatory compliance and JCAHO standards

Participated in organization QA and performance improvement monitoring activities and improvements

VISITING NURSE REGIONAL, Brooklyn, NY 2008

QM / Staff Development Manager

Directed quality operations of certified/CHHA including extensive OASIS coding and documentation

Directed the development and implementation of falls prevention program

Audited vendors and providers to ensure compliance with regulatory standards

Conducted reports for Department of Heath, and provided oversight for UR process

OMEGA HOME HEALTH SERVICES, Brooklyn, NY 2006 – 2008

Director of Clinical Services

Review and update policies and coordinate QI program to analyze data and implement process improvements

Visit homes to investigate falls, mortalities, other incidents for risk management; visit patients, if needed, for patient relations, complex clinical issues, and for orientation/demonstration purposes

Conduct HHA classroom training and onsite instruction in assisted-living settings on mandated competencies

Performed marketing through business relationship development and direct outreach to community

HealthStar Plus, Paramus, NJ 2003 – 2006

Director of Nursing / QA Coordinator

Managed clinical and administrative operations of Criminal Justice program for juveniles detained or incarcerated

Developed and evaluated professional staff and coordinated quality assurance process

Community Health Network, New York, NY 2002 – 2003

Director of Nursing, Ambulatory Care

Managed clinical and administrative operations including marketing & planning responsibilities for underserved

Developed and evaluated staff (including Chinese-speaking professionals), caring for pediatric and adult patients with acute and chronic conditions, including mental health, women’s health, dental, and infection disease care

Performed marketing/outreach through screening/health education events, including outreach to ante/post-partum and women’s health clients and through mobile HIV testing services

Created and advised on HMO & CMS policy compliance, including maternal-child health patient teaching manual

OceanviewNURSING HOME, Far Rockaway, NY 2001 – 2002

Director of Nursing, Rehabilitation/ Long Term Care

Addressed deficiencies and obtained JCAHO accreditation, managing 24-hour operations and providing hands-on care for complicated cases

VILLAGE NURSING, New York, NY 1999 – 2001

Asst. Director of Nursing / Acing Director of Nursing

Managed 24-hour operations of a 200-bed facility with 120 managerial, professional, and ancillary staff members

Coordinated all clinical services for residents requiring ventilators, IVs, ostomy/wound care, & other treatments

Admitted new residents, created care plans as well as MDS 2.0, PRI, and RUG II documentation

Provided marketing to prospective clients / families through tours of facility

INTERFAITH MEDICAL CENTER, New York, NY 1995 – 1999

Nurse Manager: Medical-Surgical, Psychiatry

Managed 24-hour operations of three acute Medical-Surgical units with 85 beds; Managed hiring and supervising of up to 65 full time employees

Managed 24-hour operations of three acute Psychiatry units with 90 beds; Managed hiring and supervising of up to 75 full time employees

GHI NURSING SERVICES, Queens, NY 1986 – 1996

Community Health RN

Served as Case Manager, conducting visitation of homebound patients with acute and chronic medical post operational conditions

KINGSBOROUGH PSYCHIATRIC CENTER, New York, NY 1993 – 1995

Community Health RN

Managed operations of Psychiatry units with 200 beds & coordinated successful to gain accreditation

BROOKLYN DEVELOPMENT CENTER, Brooklyn, NY 1973 – 1993

Nurse Administrator

Managed operations of residential program for clients with mental and physical challenges

Supervised patients with secondary medical conditions requiring medical monitoring

Provided training in employment and life skills

Education & Training

Master of Science, Nursing Administration, College of Mount St. Vincent, Riverdale, NY

Courses in Business Administration, Long Island University, Brooklyn, NY

Courses in Midwifery Columbia University.

Bachelor of Science, Nursing, New York Institute of Technology, Woodbury, NY

Memberships

Member, New York State Nurses Association; Member, Diabetes Association

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