Dir of Patient Services
Resume:
LENA LAWRENCE, RN, MSN
** ******** ** *****: 732-***-****
Somerset, NJ 08873 Email: ****************@***.***
Director of Clinical Services
A top-performing Director of Clinical Services professional credited with staff recruiting and development, marketing and business development expertise to deliver substantial health care strategy and regulatory compliance. Strong expertise in community health management and operations leadership to long-term care, ambulatory, clinical, psychiatric service providers.
Areas of Expertise
Staff Recruiting & Development
Community Health Care Mgmt
Clinical Records Management
Traumatic Brain Injury Cases
Dept. of Health Compliance
CHHA / LHCSA Operations
JCAHO Process Improvements
Ambulatory Care
Nursing Administration
Rehabilitation
Long Term Care
Quality Assurance
Professional Experience
Isabella CHHA HOME CARE NEW YORK
Director of Patient Care Services 2011- 2015
Supervised nursing personnel to meet the requirements of individual patient care plans
Ensured that personnel are assigned to the care of patients in accordance with their licensure, training, and skills
Provides guidance & counseling to managers and community health care services provided through organization
Maintains patient clinical record statistics, reports, and records for evaluation and organizational reporting
ISABELLA HOME CARE, New York, NY 2011 – 2014
Nursing Supervisor
Reviewed cases and delegated appropriate resources to meet patient needs and evaluated delivery of patient care
Provided guidance on compliance to agency policies and procedures
ALL METRO HEALTH CARE SERVICES,NY,NY 2009 – 2010
Home & Community Supervisor
Assessed all traumatic brain injury cases and handled all community health supervision for all 5 boroughs
Provided plan of care and individual service plan for each unit
Assessed and evaluated all home and community aides active in the field
HEART TO HEART HOME CARE, Brooklyn, NY 2008 – 2009
Director of Clinical Services
Coordinated and implanted short and long term strategy for business development and growth
Supervised and evaluated staff in state and federal regulatory compliance and JCAHO standards
Participated in organization QA and performance improvement monitoring activities and improvements
VISITING NURSE REGIONAL, Brooklyn, NY 2008
QM / Staff Development Manager
Directed quality operations of certified/CHHA including extensive OASIS coding and documentation
Directed the development and implementation of falls prevention program
Audited vendors and providers to ensure compliance with regulatory standards
Conducted reports for Department of Heath, and provided oversight for UR process
OMEGA HOME HEALTH SERVICES, Brooklyn, NY 2006 – 2008
Director of Clinical Services
Review and update policies and coordinate QI program to analyze data and implement process improvements
Visit homes to investigate falls, mortalities, other incidents for risk management; visit patients, if needed, for patient relations, complex clinical issues, and for orientation/demonstration purposes
Conduct HHA classroom training and onsite instruction in assisted-living settings on mandated competencies
Performed marketing through business relationship development and direct outreach to community
HealthStar Plus, Paramus, NJ 2003 – 2006
Director of Nursing / QA Coordinator
Managed clinical and administrative operations of Criminal Justice program for juveniles detained or incarcerated
Developed and evaluated professional staff and coordinated quality assurance process
Community Health Network, New York, NY 2002 – 2003
Director of Nursing, Ambulatory Care
Managed clinical and administrative operations including marketing & planning responsibilities for underserved
Developed and evaluated staff (including Chinese-speaking professionals), caring for pediatric and adult patients with acute and chronic conditions, including mental health, women’s health, dental, and infection disease care
Performed marketing/outreach through screening/health education events, including outreach to ante/post-partum and women’s health clients and through mobile HIV testing services
Created and advised on HMO & CMS policy compliance, including maternal-child health patient teaching manual
OceanviewNURSING HOME, Far Rockaway, NY 2001 – 2002
Director of Nursing, Rehabilitation/ Long Term Care
Addressed deficiencies and obtained JCAHO accreditation, managing 24-hour operations and providing hands-on care for complicated cases
VILLAGE NURSING, New York, NY 1999 – 2001
Asst. Director of Nursing / Acing Director of Nursing
Managed 24-hour operations of a 200-bed facility with 120 managerial, professional, and ancillary staff members
Coordinated all clinical services for residents requiring ventilators, IVs, ostomy/wound care, & other treatments
Admitted new residents, created care plans as well as MDS 2.0, PRI, and RUG II documentation
Provided marketing to prospective clients / families through tours of facility
INTERFAITH MEDICAL CENTER, New York, NY 1995 – 1999
Nurse Manager: Medical-Surgical, Psychiatry
Managed 24-hour operations of three acute Medical-Surgical units with 85 beds; Managed hiring and supervising of up to 65 full time employees
Managed 24-hour operations of three acute Psychiatry units with 90 beds; Managed hiring and supervising of up to 75 full time employees
GHI NURSING SERVICES, Queens, NY 1986 – 1996
Community Health RN
Served as Case Manager, conducting visitation of homebound patients with acute and chronic medical post operational conditions
KINGSBOROUGH PSYCHIATRIC CENTER, New York, NY 1993 – 1995
Community Health RN
Managed operations of Psychiatry units with 200 beds & coordinated successful to gain accreditation
BROOKLYN DEVELOPMENT CENTER, Brooklyn, NY 1973 – 1993
Nurse Administrator
Managed operations of residential program for clients with mental and physical challenges
Supervised patients with secondary medical conditions requiring medical monitoring
Provided training in employment and life skills
Education & Training
Master of Science, Nursing Administration, College of Mount St. Vincent, Riverdale, NY
Courses in Business Administration, Long Island University, Brooklyn, NY
Courses in Midwifery Columbia University.
Bachelor of Science, Nursing, New York Institute of Technology, Woodbury, NY
Memberships
Member, New York State Nurses Association; Member, Diabetes Association
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