customer service/admin. assist

Beth

DelGhingaro

****

Dunhill

Drive

Lakewood,

IL

60014

***- ***- ****

********@*****.***

PROFILE

Energe c,

self

driven

customer

service

associate

with

over

30

years

of

retail

and customer

service

experience,

with

eight

of

those

years

in

a

Management

role.

I genuinely

enjoy

helping

people

and

I’m

known

for

forming

on- going

rela onships

with my

customers.

SKILLS

*Customer

Service

*

Scheduling

*Merchandising

*

Excellent

Work

Ethic

*Time

Management

*Basic

Knowledge

of

Microso

Word,

Powerpoint

and

Excel EXPERIENCE

Sales

Associate/Bridal

Consultant,

Bed

Bath

and

Beyond,

Crystal

Lake,

IL

Nov.

2012–Present and

Nov.

2007

- May

2010

Daily

du es

include

assis ng

customers,

comple ng

merchandise

specs,

maintaining bath,

bedding,

fine

china

and

health

and

beauty

departments

and

occasional

cashiering. In

addi on

I

assist

bridal

couples

with

their

registries

and

help

them

determine

their household

needs.

House

Manager/Stay

at

Home

Mom/Day

Care

Provider,

Lakewood,

IL

September

1997- Present

Responsible

for

all

maintenance,

upkeep

and

financial

dealings

for

our

home

and

the

six people

in

it.

While

having

the

advantage

of

being

a

“stay

at

home

mom”,

I

also

did

home day

care

for

4

different

families

and

held

many

volunteer

posi ons,

including

Girl

Scout Leader,

Room

Mom

and

Art

in

the

classroom

volunteer

to

name

a

few. Store

Manager,

Victoria’s

Secret,

West

Dundee,

IL,

August

1993- September

1997 Recruited,

interview,

hired

and

trained

new

associates.

Managed

a

staff

of

10

associates and

Assistant

Managers,

completed

merchandise

sets,

executed

marke ng

techniques

to increase

sales

and

maintained

a

high

level

of

customer

service

through

associate

training and

special

a er

hour

customer

events. Assistant

Store

Manager,

Gantos,

West

Dundee,

IL

July

1989- August

1993 Recruited,

Interviewed,

hired

and

trained

new

associates.

Managed

a

staff

of

20 associates,

conducted

workshops

for

sales

and

inventory

control,

completed merchandise

sets

and

maintained

customer

service

excellence

through

our

“VIC” program.

EDUCATION

Miami

University,

Oxford,

OH.

BS

Business

Management,

May,

1988

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