Customer Service Sales

Michael Xavier K

C*, Balamurugan Apartments, **, United India Colony 4th Cross Street, Kodambakkam, Chennai 600 024, India

Mobile no: +91-984******* email: ****.******@*******.**.** / ****.******.***@*****.***

Career Profile

More than 21 years successful career path in Logistics, Freight, Liner Activities & NVOCC. From front-end sales to General management, having several promotions & handling various assignments in Chennai and Tuticorin.

Professional Profile

A Business development professional with sound knowledge in tradelane & market analysis, trade lane development, generating business leads, working strategy for lane development, SWOT analysis on competition, etc.,

A keen planner with proven abilities with competent knowledge in local market in devising strategies to augment business, develop new brands, promote products for business excellence.

Demonstrated competence in interfacing with clients for ascertaining requirements and delivering appropriate product solutions.

Possess excellent interpersonal, communication and organisational skills with proven abilities leading motivated teams towards achieving organizational goals.

A dynamic professional with rich experience in Shipping Documentation, Operation/Statistics, Analysis & Execution/Sales Promotion, In-house Sales, Business Development, New Market Development, Leads Management.

Areas of Expertise

Sales & Marketing / Business Development

Identify & explore new markets, tap profitable business opportunities with high revenue generation.

Collate market intelligence reports to devise key entry strategies to penetrate new markets.

Working strategies and developing methods for trade lane management

Covering sales & business development on segment by segment basis Sector-wise, Commodity-wise, Product-wise (Ocean, Air, Project etc.,)

Channel Management

Direct the development of new areas to enhance market reach.

Guide and train channel staff to enable achievement of sales and revenue targets.

Profit Center Operations

Conceptualize & execute strategies to achieve pre-set targets and ensure high profitability per unit with low cost, limited manpower and cost control.

Manage lead generation, track information of new / potential projects.

Monitor competition and devise effective counter strategies.

Cost Management

Running the branch as a profitable center with high revenue and reducing cost .

Inauguration and Innovation

Inaugurated a branch for a NVOCC company individually completing all Customs, Port and Local formalities & essentials and office automation etc., and lead the branch as a profit center.

Developed the new brand in the local market and made the banner very popular with substantial volume of business for both imports & exports.

Process excellence in Documentation / Customer Service / Reportings

Streamlining Documentation and Customer Service to deliver an outstanding service in the Industry. Having adequate knowledge in various segments of commodity and trade-lanes professionalized hassle-free & risk free documents.

Reporting to HQ, Regional Offices and overseas offices with a clean and clear outputs, data, facts and figures.

Sending various business reports Weekly, monthly, Annually comparing YTD performance, market comparison etc with all essential requirements.

Work Experience

Worked as a Regional Manager – South with BVC Logistics Pvt.Ltd., Chennai from Oct.2013 to Feb.2015.

Job Profile: Regional Operations, Administration and Business Development (Sales & Marketing) in South India Region. Arranged Airway Bill stocks with Air Liners in Chennai and Bangalore and achieved a good volume of Air Shipments. Strong rate negotiation skills & Freight Procurement for both Ocean & Air to run the Region as a profit centre. Run the Region with own selling business with direct marketing. Provided various potential leads to network Indian offices for Freight Forwarding and 3PL Solutions.

Worked as Manager – Business Development with UT Worldwide India Pvt Ltd., Chennai from Jun. 2012 to Oct..2013

Job Profile: Developing sales & marketing in Chennai region and developing brand & business with new accounts and various commodity segments. Taking brand values & services & approaching Nationwide customers & Overseas customers for Project cargo movement, Energy Sectors, Trade Lane development. Working on sales lead for India – USA trade lane business development. Increasing sales leads to various sectors.

Worked as Area Sales Manager with CEVA Freight (India) Pvt Ltd., Tuticorin from Jul 2010 to 2012 May 2012

Job Profile: Developing sales & marketing in Tamilnadu and developing brand & business with new accounts and various commodity segments. Taking brand values & services & approaching Nationwide customers & Overseas customers for Project cargo movement, Energy Sectors, Trade Lane development.

Worked as Asst. Manager with Damco India P Ltd., /previously Maersk India P Ltd., Tuticorin from 2006 Sep to 2010 Jun. (Unique id: MXK001)

Job Profile: Developing business in the Tuticorin region with new accounts and various commodity segments.

2008: First Sales person in India rewarded for outstanding sales performance over the budget and achieved more than 250% of budget figure.

Huge number of Sales Leads sent

Worked as a Branch Manager – Tuticorin, Pan Asia Line (NVOCC Line) from 2005 Jul to 2006 Aug.

Job Profile: All basic works for starting branch in Tuticorin, Administration, Marketing & Sales promotion and Responsible for the overall profitability handling complete functions of Sales, Finance, Admin, Operations & Customer service.

Notable Accomplishments

2006: Got nomination for various imports and developed new brand with highest revenue.

2005: Established a new branch office set up for a container liner as an individual worked for all customs, port and local registrations and formalities

Marketing the New Brand in the market, leading the branch as a potential Profit Center with expected result and growth

Worked as a Branch Manager- Tuticorin Leaap International P Ltd – a leading forwarder with 19 Indian networks and Global associates from 2003 May to 2005 Jun.

Job Profile: Branch Administration, Marketing & Sales for both CHA and Forwarding business and Responsible for the overall profitability handling complete functions of Sales, Finance, Admin, Operations & Customer service.

Notable Accomplishments

2004 : Secured Overseas partnership in Turkey and forwarded nominated business regular business.

Worked as Documentation Manager – Tuticorin with Greenways Shipping Agencies P Ltd (Agents: EVERGREEN) from 1995 May to 2003 May.

Worked as a Documentation Executive – Tuticorin with Greenways Shipping Agencies P Ltd (Agents: EVERGREEN) From 1993 Nov to May 1995.

Job Profile: Export & Import Documentation, Customer Service, Inhouse Sales, Sales Reports, Statistics & Analysis, Communication with Liner Principle office, Agents and Regional office. Freight management, pricing request and data management. Sale Leads.

Notable Accomplishments

Functioned all activities of a container liner incl. Documentation, Sales, Accounts, Admin And Statistics and analysis.

Sent many sales leads to various overseas offices and arranged for remarkable nominations from the buyers worldwide for shipments ex. Tuticorin.

Job Profile: Export & Import Documentation, Customer Service, Communication with Liner Principle office, Agents and Regional office, Data management and Collections.

Educational Qualifications

B. Sc., Chemistry – Kamaraj College, Tuticorin / Manonmanium Sundaranar University, Tirunelveli – Tamil Nadu, India. Year of Pass: May 1993

Professional Development

Trainings Done: Sales Management, Selling Skills – “Aim to Close – Sales” conducted by an Singapore based company.

Extra Curricular

N C C – Naval Wing, College Level “C” Certificate passed with a lead in Unit level.

N S S (National Social Service Scheme) School Level, - Participated in several Rural Development Programmes, viz., Adult Literacy, Road Laying, Building Sanitary & Hygiene sheds, etc.,

Computer skills

Having good working knowledge in Computer Applications like MS-Office, Foxpro, on

Win98 & 2000 – network platforms, data processing, intranet Concept, Email & Lotus

Notes application, Application softwares. Power Point, Lotus, SAP.

Languages Known

English, Tamil (Speak, Read & write)

Sales Coverage

Visited most of the customers in the south deep region and maintaining the good relationship with them whether securing business or not having they may support in near future. Presently dealing, proposing and communicating with hundreds of exporters & importers trading with various types of commodities and awaiting with eager to capture their support in a suitable atmosphere. Knowing the necessity of customer’s genuine requirements, am guiding and assisting to fulfill timely, effectively and efficiently on the possible ground. So our clients are concerned on the quality of work & response over the freight rates.

Relationship with carriers, Market Knowledge and Business Strategy

Better relationship and Mutual knowledge with all Carriers and NVOCCs so that can demand any genuine possible obligation with them on freight and service requirement.

Known the inbound and outbound market of Tuticorin and the special features of port and localities, easily can go flexibly with customers’ prospective requirement.

Can attract customers with a competitive business strategy of “Cost Effective - All in One Package” with Customs Clearance, Transport and Freight offer.

Personal Details

Date of Birth : 10th April 1973

Gender : Male

Marital Status : Married

Nationality : Indian

Permanent address : G1, Balaji Flats, 21A, Circular Road,

United India Colony, Kodambakkam

Chennai 600 024.

Mobile: 984-***-****

E-mail: ****.******.***@*****.***

****.******@*******.**.**

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