Customer Service Supervisor
Resume:
MAUREEN MAY B. CELEBRADO
****-* **** **** ****** Sta Ana Manila
***.*********@*****.***
092*-***-****/ 02 756 2674
OBJECTIVE:
Seeking a career with a progressive organization to utilize my skills, knowledge and experience in a challenging role that allows for advancement and growth
EXPERIENCE:
Supervisor OnlineService 247
Homebase (Work from home)
Monitor workload.
Making sure that all customers queries are addressed accordingly.
Making sure that all customers complaints are highly prioritized.
Handles escalation calls.
Responsible for payment processing and billing concerns.
Monitoring team’s attendance.
Responsible for team’s payroll.
Back up for support processing.
Customer Support OnlineService 247
Homebase (Work from home)
Assist customer who wants to place an order online through phone calls and chats.
Provide information of customers query through phone calls, chats and emails.
Payment and order recoveries.
Outbound calls for verification process.
Team Lead Telepare NetBoost
7th Flr Salamin Bldg.
197 Salcedo St. Legaspi Village Makati
June 28, 2012 to November 24, 2012
Provide leadership to the team acting as a positive role model at all times.
Responsible for gathering the information for the performance review for certification and regularization of team members.
Provide coaching for each team members.
Assist Manager in handling and monitoring the team.
Prepare productivity and progress report.
Responsible for calibrating updates.
Back Office Administrator Telepare NetBoost
7th Flr Salamin Bldg.
197 Salcedo St. Legaspi Village Makati
January 26, 2012 to June 27, 2012
Efficiently maintaining and managing the existing operational processes of Support Services, with the confidence to improve where necessary
Handling of customer-orientated administrative records and tasks
Coordinating with Support Services internally and with other departments within the organization in order to increase general efficiency and to faster reach company targets
Contributing to long and short-term organizational planning, including initiatives geared towards operational excellence
Reporting directly to Support- and Operations Management Business Process Analyst IGen Technologies
AV Crystal Tower, 105 Esteban St.
Legaspi Village, Makati
May 15, 2011 up to October 28, 2011
Responsible for completing process analysis, identifying procedural and control deficiencies and recommending and implementing solutions
Developing a thorough understanding of customers Line of Business applications and their interrelationships.
Gathering, documenting and analyzing the customer requirements to ensure that the products combined with any custom professional services software development achieves all of the customer objectives
Interacting extensively and effectively communicating with internal teams and external clients to deliver functional specifications for system of systems based on the product suite. Evaluating pros & cons, prioritizing and recommending options.
Document analysis against client requirements
Provide heavy data conversion, data cleaning and data analysis and data encoding work as necessary(Translate technical documents such as invoices and billings)
Validate data to ensure the quality, validity and accuracy of content.
Communicate thru voice support with clients (North America) as necessary
Keeping up to date with product development.
File Review Analyst JPMorgan Chase & Co.
Net Plaza Building, 31st Street E-Square Zone, Bonifacio Global City, Taguig
December 16, 2010 up to April 14, 2011
Review closed mortgage loan documents for accuracy, validate compliance requirements are met, and prepare the loan for purchasing and boarding.
Compare data from the Chase LOS system to the documents on the imaging system.
Identify exceptions and correct on appropriate system or collaborate with internal business partners to resolve.
Extract specified data from certain documents and log accordingly.
Report and / or log exceptions for tracking.
Provide input to supervisor or department lead in regard to unusual issues discovered during review process.
Provide assistance to peers with their workloads if required.
Work special projects or other duties as assigned. Senior Legal Support Specialist Global Strategic Business Process Solutions 162 L/G Paragon Plaza Condominium
EDSA corner Reliance Road, Mandaluyong
September 10, 2009 to November 10, 2011
Directly reports to the Supervisor/Team Lead.
Helps the Supervisor/Team Lead in overseeing the Team.
Assists the Supervisor/Team Lead in doing reports.
Sees to it that the workload of the Team is accomplished daily.
Responsible for the maintenance of up-to-date records .
Encourages team work and cooperation.
Should know how to process all the task in his/her team.
Produce good quality of work.
Provides innovative ways on how to accomplish workload effectively and efficiently.
Assists the Supervisor/Team Lead in conducting trainings. Legal Support Specialist Global Strategic Business Process Solutions 162 L/G Paragon Plaza Condominium
EDSA corner Reliance Road, Mandaluyong
September 15, 2008 to September 9, 2009
Directly reports to the Supervisor/Team Lead.
Encourages team work and cooperation.
Should know how to process all task in his/her team.
Adheres to the rules and regulations of the company/company policies.
Produce good quality of work.
Responsible in completing assigned tasks/processes.
Helps in accomplishing reports by carrying out checklists.
Demonstrates a “team player” attitude by adhering to the team and company’s goals and objectives. D-GAME SPECIALIST Pilipinas Shell Petroleum Corporation Jesus St., Pandacan, Manila, 1011
December 2007 – May 2008
Obtain asset/equipment data.
Assist in cleansing, completing, identification and tagging of depot asset/equipment.
Depot asset/equipment identification and tagging to D-GAME format. Achievements during the stay:
Simplified ways in maintaining and producing associated reports by applying relevant first-hand computer tasks like the automatic inputting of data rather than the conventional-manual way of storing information.
Employed a more efficient and effective way of storing and updating the S-Curves of the management’s performance by using operational shortcuts and other computer applications beneficial for data entry .
Established the conversion fundamentals of depot asset/equipment to D-Game format for the trial conversion 1.
DATA ENTRY SPECIALIST Link Dynamics
Agustin Blgd. I 11/fl Emerald Avenue
Ortigas Pasig City
March 2004 – July 2004
Primary Responsibilities and Duties:
Encoding of Data from one server to another Server using File Transfer Protocol
Editing of HTML Pages for submission
Make web page free from any errors when displayed before the submission Achievements during the stay:
Promoted to the Debugging Department after a month – due to advance computer knowledge
Assists the team in solving and resolving technical issues EDUCATION
Elementary Education Quisao Elementary School
Quisao, Pililla, Rizal
Secondary Education San Ildefonso College (S.I.C)
Tanay Rizal
College Education Tomas Claudio Memorial College (T.C.M.C) Morong Rizal
COURSE/FIELD
Associate in Commercial Science with Computer
March 2000
Bachelor of Science in Computer Science
March 2002
PERSONAL INFORMATION
Nickname : May
Birthday : April 13, 1982
Civil Status : Single
Sex : Female
Civil Status : Filipino
Social Security System number : 34-0673044-7
TIN : 260-795-454
(Character Reference: Available upon request)
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