Customer Service Office Staff

JOVEN ANTAZO DE LUNA

** ****** **. *** **** Taytay, Rizal

Mobile No. 090*-****-***

Email address: ********@*****.***

OBJECTIVE: To secure a position where my existing skills in the area of financial accounting, customer service, outbound telemarketing and teaching can be utilized by a progressive, innovative and stable company.

PROFILE SUMMARY: A highly experienced individual with 4 years of work experience in various firms. Proven flexibility and efficiency, I have worked on different functions like accounts receivable, customer service, outbound telemarketing and teaching all under Korean accounts. These capabilities helped me obtain the knowledge and confidence that I have now.

EDUCATIONAL BACKGROUND AND ACHIEVEMENTS

Tertiary Jeonju University Cheollabukdo, South Korea 2010-2011

Exchange student Major in korean Literature

International Evangelical College 2007 - 2011

AB-Asian Studies Major in Korea Studies

Recognized as Cum Laude

University of Rizal System Angono 2004 - 2007

AB – Mass Communication Major in Journalism

Secondary Rizal High School Annex Rosario Pasig City 2000 - 2004

1st honor (2001), 10th honor (2002)

Primary Exodus Elementary School Cainta, Rizal 1994 - 2000

Graduated third Honorable Mention

MEMBERSHIP TO SCHOOL ORGANIZATIONS

2002 -2004 Member of Rizal High School Publication Letter (Dev Com Editor)

2004 Ambassador of Rico Yan Youth Foundation

2005 Staff Contributor in University of Rizal System Angono Newspaper

Published two papers: a literary work and an editorial

2006 President of Mass Comm. Student Org. of University of Rizal System Angono

WORK EXPERIENCES

2015- present Xerox MOA

Korean Purchasing Specialist Supervisor. Responsible for all purchase requests needed by the client. Using tools such as SAP, SRM, Citrix, Outlook, Lync, CISCO, GIANT tool, etc.

2014- 2015 Infosys BPO Limited

Korean speaking accountant. Responsible for all AR work related activities. Also doing HR interviews to Korean applicants. I was sent to Korea for project transition and Knowledge transfer. I am an SME in the firm; level 3A. (March 2014-April 1 2015)

2013-2014 BBSPI Bayer Business Shared Services Philippines INC. (August to February)

Language expert/Accountant. Responsible for Accounts receivables of the company.

I was also sent to Korea for the transition period and knowledge transfer.

2012-2013 Assurant BPO Solutions (Sept to July)

Korean Speaking Bilingual. Worked as outbound specialist mainly responsible for lead generation.

2012 Harte Hanks Philippines, Fort Bonifacio, Taguig City

Korean Language Interaction Associate (May to September)

Korean Interaction agent

Generating leads through outbound phone calls. Verifying company details and discovering leads

status and generate new contacts for marketing purposes.

2011-2012 Accenture Philippines Fort Bonifacio, Taguig, City (October – February)

Document translator

Job description: Translated business related terminologies for the business and input it to the

application to be utilized by all Korean translators. Transition of business terminologies from Korean to English.

2011 International Evangelical College Antipolo City (July- October)

Korean language instructor to College students

Job description: Instructed first year and fourth year college students the basic and fundamentals

of Korean language.

2011 First Alliance language training center, Caloocan City (July-September and Feb 2012)

Part time Korean language instructor and translator

Job description: Korean language teaching for Filipinos who are preparing for POEA KLT exam and translated several teaching materials from English to Korean and vice versa.

2011 Saevit Evangelical Church, Incheon City South Korea

Office Staff, Internship Program (May- June) 2 months

Job description: On the job training as office staff. As a phone operator, I’m handling phone calls and transferring the call to the prescribed contact plus some other paper works and English teaching courses.

2009 Red Ribbon Main Branch Pasig City

Service crew, dinning

2008 Teleperformance Ortigas Pasig City

Customer Service Representative

2007 International Evangelical College

Part time English Tutor to Koreans

2003 Taytay Emergency Hospital

Secretary/Assistant to Health Sanitation Nurse (summer job)

SEMINARS ATTENDED

2002 – 2004 Division of Pasig and San Juan Journalism Press Conferences Pasig, City

2003 RTU English Review Session, Rosario Pasig City

2004 Speech and Phonetics Seminars Angono, Rizal

2005 URS Angono Local Journalism Press Conference

2006 URS Angono Leadership and Teambuilding Seminar, Antipolo City

2006 Journalism Convention, Lyceum of Batangas

2006 Pinoy Media Congress, Year Two, Miriam College

2007 Conference on Korea ’s Economic Condition, University of the Philippines

INDIVIDUAL PARTICIPATION TO SCHOOL CONTESTS

2004 Division of Pasig and San Juan

Inter-high School Mini Press Conference (2nd placer in editorial writing)

2005 University of Rizal System Angono

Local Journalism Press Conference

1st Placer in News writing category in English and Filipino,

Short story and Column writing

2007 Champion in Filipino – Korean Cultural Festival talent contest Mega Mall Cinema 4

2007 UP Korean Speech Contest Finalist, DIliman, Quezon City .

2008 UP Korean Speech contest, 4th place and audience choice award.

2012 Korean Cultural Center of the Philippines Korean Speech Contest

Third Place ( May 18, 2012)

SPECIAL CERTIFICATE

2010 TOPIK (test of proficiency in Korean) level three passer

PERSONAL BACKGROUND

Born on April 10, 1987 in San Juan, Cainta, Rizal. I’m able to speak English, Filipino and Korean language. Interests includes watching TV, playing billiards and internet surfing. I’m dedicated at work, hard working and responsible, familiar in Microsoft office application such as Word, Excel and Power Point.

CHARACTER REFERENCES

1.Leonor Chua

Colleague in Infosys BPO Solutions

Los Banos Laguna

Mobile no. 099*-****-***

2.John Carlo Rabang

Bayer Phils. Accountant

Fort Bonifacio Mckinley Taguig

Mobile no. 091*-*******

3.Ruth Dagandan

Colleague in Infosys BPO Solutions

Mobile no. 091*-****-***

I hereby certify that the statement made herewith is complete to the best of my knowledge and belief, true and correct.

Joven De Luna

Applicant

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