Customer Service Dental

MELANIE MIDDLETON, CRDH

C: 305-***-**** ***********@*****.***

Professional Summary

Certified Dental Hygienist enthusiastic about dental health, Passionate about educating patients about personal dental care,

Hygiene and preventative techniques.

Licenses/Certifications

Local anesthesia, CPR certified, DH license # upon request

Skill Highlights

Fluent in Spanish and English Placement of Atridox and Arestin

Computer charting Periodontal charting and probe

Sealants Softdent

Scaling and root planning Vital signs

Skilled in patient settings

Professional Experience

Service response center agent 06/2013 to 11/2014

University of Miami hospital Miami, FL

Answering busy multi-line phone system, fax, composing computer documents, organizing work flow, customer service.

Monitor Bed tracking and Tele tracking hospital systems.

Dietary Nutrition Care- Diet Aide/lead-supervisor 10/2011 to 06/2013

University of Miami Hospital Miami, FL

Supervise 15 employee shift, supervise tray line, inventory, work closely with cooks and other service managers, customer

service handling patient service complaints and keep patient satisfaction scores high

member of labor management committee; implemented employee diet education program.

Dietary Nutrition care Aid / Hostess 12/2009 to 06/2011

Sodexho- Tallahassee Memorial Hospital Tallahassee, FL

Office secretarial work: answering phone lines, fax, composing computer documents, organizing work flow, customer

service, tending to patient nutrition and dietary needs

Education

Associate of Science: Dental Hygiene 2015

Miami Dade College Miami, FL

PTK, Mission Trip to Jamaica, member of honors Program

Associate of Arts 2011

Tallahassee Community College Tallahassee, FL

References

References furnished upon request

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