Customer Service Sales
Resume:
Kyle Cleveland
Queen Creek, Arizona, 85142
acq105@r.postjobfree.com
QUALIFICATIONS SUMMARY
Talented Customer Service and Sales Associate skilled at balancing customer needs and company goals.
WORK EXPERIENCE
GODADDY, Gilbert, AZ
Sales and Support, Sep 2011 – Jan 2015
Consult with customers by telephone to provide information about products or services, take or enter orders, cancel accounts.
Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
Solicit sales of new or additional services or products.
Answer customers' questions about products, prices, availability and terms of service.
Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
Provide customers with ongoing technical support.
AUTONATION TOYOTA, Tempe, AZ
Retail Parts Sales, Jun 2008 – Sep 2011
Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
Receive and fill telephone orders for parts.
Select the correct products or assist customers in making product selections, based on customers' needs.
Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
DISCOUNT TIRE CO, Scottsdale, AZ
Assistant Manager, Mar 2004 – May 2008
Collect cash payments from customers and make change or charge purchases to customers' credit cards and provide customers with receipts.
Rotate, test, and repair or replace tires.
Maintain customer records and follow up periodically with personal reminders of services due.
Place wheels on balancing machines to determine counterweights required to balance wheels.
Identify and inflate tires correctly for the size and ply.
Train new quality service representatives.
Guided customers in choosing tires that reflected personal driving style and budget.
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