Account Executive Service
Resume:
Janene Kimble-Ford
Crown Point, IN 46307
**********@*******.***
Professional experience
**** - ******* ******* ******** ******** Homewood, IL
Senior Business Account Executive
• Primary duties are managing existing accounts and prospecting for new client acquisition through
50+ calls per day and running at least 4 customer appointments per day
• Responsible for the sale of complex voice and data solutions.
• Responsible for pre-sale and post-sale activities including up-selling existing accounts, contract
negotiations renewals and installations and billing
• Exceeded revenue performance goals 115% to plan
• Key Accounts: Majestic Casino, City of Gary, Town of Highland, and Town of Griffith, LA Porte
Hospital, Methodist Hospital, Edgewater Systems, Purdue University, Candlewood Suites
• Funnel Management through utilization of CRM tools.
• Accurately report monthly revenue forecasting
2008– 2009 XO Communications Oak Brook, IL
Major Account Executive
• Primary duty prospecting for new client acquisition through
60+ calls per day and running at least 4 customer appointments per day
• Responsible for the sale of voice and data products
• Responsible for pre-sale and post-sale activities including up-selling existing accounts, contract negotiations renewals and installations and billing
• Managed contract development and external personnel to meet service delivery commitments
• Maintained a sales average of 110% to plan.
• Funnel Management and accurately reported revenue forecasting
2004–2008 Verizon Wireless Chicago, IL
Corporate Account Executive
• Primary duties are managing existing accounts and prospecting for new client acquisition through
50+ calls per day and running at least 4 customer appointments per day
• Responsible for the sale of voice and data wireless products
• Responsible for pre-sale and post-sale activities including up-selling existing accounts, contract
negotiations renewals and installations and billing Exceeded revenue performance goals
• Key Accounts: Olivet University, U-Haul Trucking, All State Insurance, Jays Foods, Chicago Bulls,
Black Hawks
• Funnel Management and accurately reported revenue forecasting
2002-2004 Nextel Communications Chicago, IL
Account Executive
• Primary duties are prospecting for new client acquisition through 50+ prospecting calls per day
and at least 4 customer appointments per day
• Responsible for pre-sale and post-sale activities including growing existing, accounts contract
negotiations, renewals, installations and billing
• Maintained a sales average of 140% to plan
• Key Accounts: Jack Hood Transportation, City of Highland, City of Gary, Horizon Bank, and
Beta Steel
2001– 2002 Level 3 Communications Chicago, IL
Account Consultant
• Responsible for selling, Voice, frame relay, web hosting co-location, IP, VPN, VOIP and Internet
and e-solutions to large Global accounts
• Provided technical support for high-rate capacity services from DS3's to OC Level circuits
• Assisted with pre-sale and post-sale activities including contract negotiations, renewals,
installations and billing
• Key Accounts: Blue Cross Blue Shield, Global Comm., Duetsche Boerse, Wamnet, and Nuclio
• Exceeded revenue performance goals
2000– 2001 Universal Access Chicago, IL
Client Advocate Specialist
• Provided management for high-end, wholesale account base
• Responsible for implementation and network management of high-rate capacity services
• Proactively address the technical and business needs of customers
• Managed and facilitated installation of network management from multiple vendors
• Interfaced with internal and external personnel to meet service delivery commitments
• Providing high level of support by allocating resources that develop a distinguish service
relationship in the field Exceeded revenue performance goals 150% to plan
• Key Accounts: Nextel Partners, Net 2000 Communications, Atlas Communications, and Broadview
Communications
• Funnel Management through utilization of CRM tools.
• Accurately reported revenue forecasting
1995-2000 MCI WORLDCOM Chicago, IL
Account Relations Manager
• Responsible for the sale of voice, data and internet products to existing clients
• Maximize the revenue potential by selling enhanced services and preventing customer attrition
• Increased revenue through customer retention and growth by negotiating contract renewals
• Managed implementation and billing for their voice, data and internet applications
• Key Accounts: Fannie May Candies, Rockwell Electronics, Hinckley & Schmitt, Michael Reese
Hospital
National Account Service Consultant 1998-1999
• Supposed $15M account module, consisting of Landis & Stafea, Crate & Barrel, Wallace Computer
Services
• Responsible for implementation and network management of voice and data applications
• Selling, LAN/WAN technologies network services (Internet access/web hosting. ATM/Frame Relay,
Sonet and optical transport.)
• Managed contract development and external personnel to meet service delivery commitments
• Aggressively completed extensive training: Sonnet, Frame/ATM, ISDN, and Local
• Exceeded revenue goals
Local Technical Support Specialist 1997-1998
• Answered and diagnosed incoming service calls from network MCI, National Local Service facility
and resale business customers
• Performed initial diagnosis and taking actions to correct issues with T-1, ISDN PRI, OC-48, OC-3
and Digital Gateway Services
• Communicated with internal and external support groups to facilitate trouble scheduling if necessary
• Mentored new and existing representative in efforts to help them to achieve their performance goals
National Account Representative1995-1997
• Provided proactive account consultation with potential and existing business clients
• Offered a variety of services and plans to help customers increase productivity and maximize their
savings
• Service high-end business customers, providing a variety of switched and commercial products
• Assisted with pre-sale and post-sale activities such as: billing, installations, credits and adjustments
• Maintained a sales average of 300% to plan
• Mentored new and existing representative in efforts to help them to achieve their performance goals
Education
1987 - 1991 Indiana University Bloomington, IN
Criminal Justice/ Communications
Computer Skills
IBM PC, Network Applications, Netscape, MS Word, Excel, Power Point, Windows
Awards/ Recognition
Executive Club Winner, Spotlight Award Winner, Extreme Sales
Contest (Car Winner), Local Technical Support Quality Award
Winner, VIP Award Winner, Extreme Contest (Cash Winner), Direct Rookie of
Quarter, Account Executive of month, Spiff Winner in monthly basis
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