Customer Service Sales
Resume:
Deborah Lamonde 484-***-****
**** ********** ******, ***. *, Northampton, PA 18067
OBJECTIVE
My objective is to obtain a challenging position where my skills and abilities can be utilized. I am also interested in furthering my education and broadening my horizons in the medical field.
EXPERIENCE
OPTUM Services, Inc., ALLENTOWN, PA (2/2014-10/2014)
Licensed Insurance Sales Agent – Pennsylvania
Non-licensed Trained Sales Insurance Agent – Florida
● Customer Service.
● Account Specialist.
● Account collections.
● Trained in prescription sales.
PEOPLE-SHARE Temporary Employment, ALLENTOWN, PA
Assignment:
HARTFORD/CATALYST 360, ALLENTOWN, PA (6/2013-1/2014)
Licensed Insurance Sales Agent – Pennsylvania
Non-licensed Trained Sales Insurance Agent - Florida
● Customer Service.
● Account Specialist.
● Account collections.
MAXIMUM HEALTHCARE, WHITEHALL, PA (6/2012-Present) Part-time
Certified Nursing Assistant/Home Health Aide
MARY ELLEN CONVALESCENT HOME, HELLERTOWN, PA (6/2012 – 6/2013)
Certified Nursing Assistant
● Help patients with activities of daily living for which they need assistance, such as eating, bathing, combing hair, brushing teeth, shaving, putting on stockings and/or slippers, dressing, ambulation, and toileting.
● Help patients to move, transfer from bed to chair, or transport them to other departments.
● Assist patients with physical therapy, such as walking through the halls, ADL’s and range of motion.
● Follow proper protocol in avoiding the spread of germs and spores which transport disease. Observe patients and their surroundings in order to assist the nurse in assessing the progress of the patient as well as any needs the patient might have for medical intervention.
● Observe and remove any potential hazards which could cause accidents.
HCR MANOR CARE, BETHLEHEM, PA (2007 – 12/2011) Certified Nursing Assistant
● Help patients with activities of daily living for which they need assistance, such as eating, bathing, combing hair, brushing teeth, shaving, putting on stockings and/or slippers, dressing, ambulation, and toileting.
● Help patients to move, transfer from bed to chair, or transport them to other departments.
● Assist patients with physical therapy, such as walking through the halls, ADL’s and range of motion.
● Follow proper protocol in avoiding the spread of germs and spores which transport disease. Observe patients and their surroundings in order to assist the nurse in assessing the progress of the patient as well as any needs the patient might have for medical intervention.
● Observe and remove any potential hazards which could cause accidents.
Deborah Lamonde _ PAGE TWO
CARE GIVERS OF AMERICA, ALLENTOWN, PA (2008 - 2009) Home Health Aide
● Provide personal care for the elderly and special needs children in their own home, which included assistance with dressing and bathing.
● Provide personal shopping.
● Organize and clean personal living space.
AROUND THE CLOCK NURSING CARE, ALLENTOWN, PA (2007 - 2008) Home Health Aide
● Provide personal care for the elderly and special needs children in their own home, which included assistance with dressing and bathing.
● Provide personal shopping.
● Organize and clean personal living space.
LEHIGH VALLEY HOSPITAL, ALLENTOWN, PA (2001 – 2007)
Certified Nursing Assistant
● Help patients with activities of daily living for which they need assistance, such as bathing, combing hair, brushing teeth, shaving, putting on stockings and/or slippers, dressing, ambulation, and toileting.
● Help patients with equipment for their treatment such as anti-embolism stockings, bladder scanner, intermittent pneumatic compression (IPC) devices, etc. as well as helping patients to move, transfer from bed to chair, or transport them to other departments for testing or treatment.
● Follow proper protocol in avoiding the spread of germs and spores which transport disease.
● Observe patients and their surroundings in order to assist the nurse in assessing the progress of the patient as well as any needs the patient might have for medical intervention.
● Observe and remove any potential hazards which could cause accidents.
VARIOUS NON-HEALTH CARE POSITIONS (1996 - 2001)
Specific responsibilities furnished upon request.
EDUCATION
Harrison Career Institute – Surgical Technology – Course not completed as of yet.
Lehigh County Vocational-Technical School
Office Practice Course - Concentrating on the Technology and Soft Skills needed for today’s Business Environment
Child Care – Concentrating on the well being of youth.
Catasauqua High School – Graduated 2000
VOLUNTEER EXPERIENCE:
Volunteers of America – 1997 – 1998
Worked with children in the Allentown, PA location.
Lehigh Valley Child Care
Worked with children in the infant room and the toddler room.
Lincoln Middle School
Student Assistant in a classroom for autistic children from 1994-1995.
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