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Customer Service Manager

Location:
Lake Charles, LA
Posted:
July 30, 2015

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Resume:

Amy Cappel

*** **** ******

Lake Charles, LA ****1

Phone: 337-***-****

Email: acq0fk@r.postjobfree.com

Objective

Focused, efficient and organized professional interested in securing a position that will lead to a lasting working relationship in the community.

Skills Summary

Organized, dependable & loyal

Ability to communicate effectively, both orally and in writing

Proficient with Microsoft Office application, including Outlook, Excel, Power Point and Word

Strong administrative abilities

Team Oriented

Great customer service skills

Effective problem solver

Skilled at organizing resources and establishing priorities

Time management

Quick study

Employment History and Professional Experience

CALCASIEU PARISH POLICE JURY, LAKE CHARLES, LA

Administrative Support Technician, 2013 to Present

Document manager for Planning and Development Depart

oMaintain documents according to retention schedule

Assist Planning Specialists in the organization and maintenance of files for Planning and Zoning cases

oProcess files for Planning and Zoning board meetings and Administrative Reviews

oCreate PowerPoint for Planning and Zoning Department

oMaintain ARC GIS for accuracy of zoning changes

oUpkeep logs and programs according to zoning changes

Assist in record keeping of invoices received

oDistribute invoices for tracking of grant purchases

Keep accurate accounts of employee time for payroll

Communicate with vendors to order supplies according to inventory

Effectively aid those persons calling Planning and Zoning with issues that arise

ZEUS GREEK AND LEBANESE RESTAURANT, LAKE CHARLES, LA

Manager, 2011 to 2013

Maintain budget and employee records, pay bills and monitor bookkeeping record

Manage front of the house staff of 15+ employees

Meet with vendors to order supplies according to inventory and budget

Arrange for maintenance and repair of equipment and other services

Recruit, hire and oversee training of staff

Upkeep schedule and payroll for all front of the house staff

Maintain and build productive relationships with customers and staff

Coordinate catering events; budget, organize and oversee events

Insure standards of quality and service are met

Employment History and Professional Experience, continued

BAGGETT, MCCALL, BURGESS, WATSON AND GAUGHAN, LAKE CHARLES, LA

Legal Assistant, 2008 to 2009

Organize and maintain appointments and court appearances

Prepare documents for evidence in lawsuits

Conduct legal research

Maintain complex files and records

Oversee day to day office management for assigned attorney

Education

MCNEESE STATE UNIVERSITY – LAKE CHARLES, LA

Bachelor’s Degree in Liberal Arts 2009

References available upon request.



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